This course covers three key elements of Microsoft 365 administration: tenant management, identity synchronization, and security and compliance.

In Microsoft 365 tenant management you learn how to configure your Microsoft 365 tenant, including your organizational profile, tenant subscription options, component services, user accounts and licenses, security groups, and administrative roles. This section of the course also covers adding customs domains to your tenant, configuring client connectivity and deploying Microsoft 365 Apps for enterprise.

The next section covers the synchronisation of Active Directory objects to Azure Active Directory, using Azure AD Connect or Azure AD Connect Cloud Sync. Password management options and multifactor authentication are also discussed.

In Microsoft 365 security management, common types of threat vectors and data breaches are discussed, and how Microsoft 365’s security solutions address these threats. Microsoft Secure Score, Azure Active Directory Identity Protection, Exchange Online Protection, Safe Attachments, and Safe Links are covered, as well as the various reports that monitor an organization’s security health. Threat protection using Microsoft 365 Defender, Microsoft Defender for Cloud Apps, and Microsoft Defender for Endpoint are discussed.

In Microsoft 365 compliance management, you will study data archiving and retention, Microsoft Purview message encryption, data loss prevention (DLP), Microsoft Purview insider risk management, and information barriers. Data classification and sensitivity labels are also discussed.

Target Audience

This course is designed for persons aspiring to the Microsoft 365 Administrator role and have completed at least one of the Microsoft 365 role-based administrator certification paths.

Job role: Administrator

Please note: This course covers general administration of Microsoft 365, including an Introduction to Microsoft Defender. It is suitable for delegates wishing to sit for the MS-102 exam as part of their exam preparation. The course does not cover administration of services like Teams, SharePoint Online or Exchange Online.

For a general course on Administering Office 365, including Exchange Online, Teams and SharePoint, please see Mastering Office 365 Administration (QAOFF365ADM)

For a deeper dive course specifically on Microsoft Defender features, please see Mastering security administration with Microsoft 365 Defender (QAM365DEF)

For specialised courses on Teams, SharePoint Online or Exchange Online, please see the following courses:

For a deeper dive course specifically on Microsoft 365 Compliance features, please see Mastering Security, Compliance and Governance in Microsoft 365 (QAOff365GOV)

Read more


If you are sitting the MS102 course for the purposes of preparing for the associated certification please be aware that you must hold an associate level modern workplace or security certification before attempting the MS-102 exam. If you are attending this course for the knowledge and skills it is still recommended that you have experience with Microsoft 365 to the level that you would gain by attending one of the associate level courses across Messaging, Teamwork, Security, Compliance, or Collaboration

Before attending this course, students should also have:

  • A proficient understanding of DNS and basic functional experience with Microsoft 365 services.
  • A proficient understanding of general IT practices.
  • A working knowledge of PowerShell.
  • Attended MD102 - Managing Endpoints - or have equivalent knowledge
Read more


Learning Path 1: Configure your Microsoft 365 experience

Modules in this Learning Path

  • Configure your Microsoft 365 experience
  • Manage users, licenses and mail contacts in Microsoft 365
  • Manage groups in Microsoft 365
  • Add a custom domain in Microsoft 365
  • Configure client connectivity to Microsoft 365

Lab exercises

  • Initialize your Microsoft 365 tenant
  • Manager users and groups
  • Add a custom domain

Learning Path 2: Manage your Microsoft 365 tenant

Modules in this Learning Path

  • Configure administrative roles in Microsoft 365
  • Manage tenant health and services in Microsoft 365
  • Deploy Microsoft 365 Apps for enterprise
  • Analyze your Microsoft 365 workplace data using Microsoft Viva Insights

Lab exercises

  • Manage administrative delegation
  • Monitor and troubleshoot Microsoft 365
  • Install Microsoft 365 Apps for enterprise

Learning Path 3: Implement identity synchronization

Modules in this Learning Path

  • Explore identity synchronization
  • Prepare for identity synchronization to Microsoft 365
  • Implement identity synchronization tools
  • Manage synchronized identities
  • Manage secure user access in Microsoft 365

Lab exercises

  • Prepare for identity synchronization
  • Implement identity synchronization
  • Manage secure access

Learning Path 4: Explore security metrics in Microsoft 365 Defender

Modules in this Learning Path

  • Examine threat vectors and data breaches
  • Explore the zero trust security model
  • Explore security solutions in Microsoft 365 Defender
  • Examine Microsoft Secure Score
  • Examine Privileged Identity Management
  • Examine Azure Identity Protection

Lab exercises

  • Privileged Identity Management approval

Learning Path 5: Manage your security services in Microsoft Defender

Modules in this Learning Path

  • Examine Exchange Online Protection
  • Examine Microsoft Defender for Office 365
  • Manage Safe Attachments
  • Manage Safe Links

Lab exercises

  • Implement a Safe Attachments policy
  • Implement a Safe Links policy

Learning Path 6: Implement threat protection by using Microsoft 365 Defender

Modules in this Learning Path

  • Explore threat intelligence in Microsoft 365 Defender
  • Implement app protection by using Microsoft Defender for Cloud Apps
  • Implement endpoint protection by using Microsoft Defender for Endpoint
  • Implement threat protection by using Microsoft Defender for Office 365

Lab exercises

  • Implement Threat Intelligence

Learning Path 7: Explore data governance in Microsoft 365

Modules in this Learning Path

  • Examine data governance solutions in Microsoft Purview
  • Explore archiving and records management in Microsoft 365
  • Explore retention in Microsoft 365
  • Explore Microsoft Purview Message Encryption

Lab exercises

  • Implement Data Governance
  • Create message encryption rules

Learning Path 8: Implement compliance in Microsoft 365

Modules in this Learning Path

  • Explore compliance in Microsoft 365
  • Implement Microsoft Purview Insider Risk Management
  • Implement Microsoft Purview Information Barriers
  • Explore Microsoft Purview Data Loss Prevention
  • Implement Microsoft Purview Data Loss Prevention

Lab exercises

  • Implement DLP Policies

Learning Path 9: Manage compliance in Microsoft 365

Modules in this Learning Path

  • Implement data classification of sensitive information
  • Explore sensitivity labels
  • Implement sensitivity labels

Lab exercises

  • Implement sensitivity labels

Read more

Why choose QA

Dates & Locations

Microsoft 365 learning pathways

Required Star = Required
Certification = Certification
Technical Decision Maker
Office 365 General Administration
Exchange Online/Hybrid
SharePoint Online/Hybrid
Device Management, Identity and Services
Security and Compliance
Modern Desktop
Power Platform
Microsoft Teams
Copilot for Microsoft 365

Frequently asked questions

See all of our FAQs

How can I create an account on myQA.com?

There are a number of ways to create an account. If you are a self-funder, simply select the "Create account" option on the login page.

If you have been booked onto a course by your company, you will receive a confirmation email. From this email, select "Sign into myQA" and you will be taken to the "Create account" page. Complete all of the details and select "Create account".

If you have the booking number you can also go here and select the "I have a booking number" option. Enter the booking reference and your surname. If the details match, you will be taken to the "Create account" page from where you can enter your details and confirm your account.

Find more answers to frequently asked questions in our FAQs: Bookings & Cancellations page.

How do QA’s virtual classroom courses work?

Our virtual classroom courses allow you to access award-winning classroom training, without leaving your home or office. Our learning professionals are specially trained on how to interact with remote attendees and our remote labs ensure all participants can take part in hands-on exercises wherever they are.

We use the WebEx video conferencing platform by Cisco. Before you book, check that you meet the WebEx system requirements and run a test meeting (more details in the link below) to ensure the software is compatible with your firewall settings. If it doesn’t work, try adjusting your settings or contact your IT department about permitting the website.

Learn more about our Virtual Classrooms.

How do QA’s online courses work?

QA online courses, also commonly known as distance learning courses or elearning courses, take the form of interactive software designed for individual learning, but you will also have access to full support from our subject-matter experts for the duration of your course. When you book a QA online learning course you will receive immediate access to it through our e-learning platform and you can start to learn straight away, from any compatible device. Access to the online learning platform is valid for one year from the booking date.

All courses are built around case studies and presented in an engaging format, which includes storytelling elements, video, audio and humour. Every case study is supported by sample documents and a collection of Knowledge Nuggets that provide more in-depth detail on the wider processes.

Learn more about QA’s online courses.

When will I receive my joining instructions?

Joining instructions for QA courses are sent two weeks prior to the course start date, or immediately if the booking is confirmed within this timeframe. For course bookings made via QA but delivered by a third-party supplier, joining instructions are sent to attendees prior to the training course, but timescales vary depending on each supplier’s terms. Read more FAQs.

When will I receive my certificate?

Certificates of Achievement are issued at the end the course, either as a hard copy or via email. Read more here.

Contact Us

Please contact us for more information