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Mastering Microsoft Teams Voice
- Categories:
- Infrastructure and Networking
- Level:
- Intermediate
- Code:
- QA365TEAMSV
- Exam:
- Not Applicable
Overview
This course covers Administration of Microsoft Teams Voice features. Delegates will learn the following including hands on labs;
- Office 365 Teams Voice Features and Functionality
- Office 365 Teams Voice planning and connectivity options
- Office 365 Teams Phone Numbers
- Office 365 Teams Call Routing and Dial Plans
- Office 365 Teams Emergency Calling
- Office 365 Teams Direct Routing
Prerequisites
Important This course may require the use of Multifactor Authentication (MFA). Please read this page and download the Microsoft Authenticator app (or similar app) prior to attending the course:
https://www.qa.com/resources/faqs/mfa-requirements/
Please see the below Microsoft article for further information on reasons for the MFA requirement:
Delegates should have experience in the management and administration of Microsoft Teams. Whilst experience with VOIP/Telephony systems would be a benefit it is not a requirement. Note this course is for people involved in Microsoft Teams Administration, not end users.
Whilst this is not a PowerShell course, as PowerShell is one of the core administrative tools within Microsoft 365 products - there will be PowerShell steps referenced within the course and used in the labs. Where PowerShell is used in the labs students can either copy and paste the instructions, or in most exercises use a GUI alternative method (though sometimes a GUI alternative is not available). A high level understanding of what PowerShell is would be very beneficial, but not absolutely essential for this course.
Instructors will demonstrate features throughout the event. Optional lab exercises are available for students to complete using a commercial Microsoft 365 tenancy provided for each student free of charge by QA. This tenancy lasts for 30 days.
What's included
Select your preferred way to learn:
What is Virtual?
Live, instructor-led training delivered online
Interactive online sessions led by subject matter experts. Learners join live classes, take part in discussions, and complete practical exercises from any location, making it easy to fit collaborative learning into busy schedules.
If you prefer to connect to a course that is taking place in a physical classroom, you can choose our Remote Access option. .
Best for: Teams and individuals who want expert guidance, real-time collaboration, and flexible access.
What's included?
2 Days instructor led course
6 month free access to QA learning platform
Free 6-Month Access: Learning Platform Discovery plan
Included FREE with every instructor‑led course
Get free guided access to the QA Learning Platform. Assess your skills, explore in-demand topics, and understand which areas to focus on.
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Put skills into practice with hands-on Labs and Simulabs.
Validate knowledge and highlight gaps with skills assessments.
What is bespoke training?
Custom instructor-led training designed by QA to fit your needs
Tailored programmes built around your organisation’s goals, challenges, and skill levels. Delivered in the format that suits you to maximise relevance and impact.
Best for: Organisations and teams looking to target specific business priorities and capabilities with QA subject matter expertise.
Find out more about the course:
Course outline
Module 1: Overview of Teams phone
- Voice features
- Teams Phone
- Voice admin
Lab 1 - set up the Microsoft 365 tenant
Module 2: Phone numbers and calling
- Connectivity options
- Licensing
- Requesting phone number
- Emergency addresses
- Assigning phone numbers
- Calling policies
Lab 2 - Phone numbers and calling
Module 3: Dial plans
- Overview
- Normalisation rules
- Dial plans
- Route calls to unassigned numbers
Lab 3 - Dial plans
Module 4: Voice apps
- Overview
- Resources accounts
- Call queues
- Auto attendants
Lab 4 - Voice apps
Module 5: Emergency calling
- Overview
- Emergency calling policies
- Configure network topology
- Dynamic emergency calling
Lab 5 - Emergency calling
Module 6: Direct routing
- Overview
- Infrastructure requirements
- Licence requirements
- Configure direct routing
- Location-based routing
- Reporting labels
Good to know
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What our customers are saying
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QA learner
Portfolio Director
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