Prerequisites

  • Delegates should have experience in the management and administration of Microsoft Teams. Whilst experience with VOIP/Telephony systems would be a benefit it is not a requirement.
  • Note this course is for people involved in Microsoft Teams Administration, not end users.
  • Whilst this is not a PowerShell course, as PowerShell is one of the core administrative tools within Microsoft 365 products - there will be PowerShell steps referenced within the course and used in the labs. Where PowerShell is used in the labs students can either copy and paste the instructions, or in most exercises use a GUI alternative method (though sometimes a GUI alternative is not available). A high level understanding of what PowerShell is would be very beneficial, but not absolutely essential for this course.
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Delegates will learn how to

This course covers Administration of Microsoft Teams Voice features. Delegates will learn the following including hands on labs
  • Office 365 Teams Voice Features and Functionality
  • Office 365 Teams Voice planning and connectivity options
  • Office 365 Teams Phone Numbers
  • Office 365 Teams Call Routing and Dial Plans
  • Office 365 Teams Emergency Calling
  • Office 365 Teams Direct Routing
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Outline

Module 1: Overview of voice features
  • Overview of functions and features
  • Lab 1 – Setup 365 tenant
Module 2: Connectivity Options and Licensing
  • Calling Plans
  • Direct Routing
  • Operator Connect
  • Lab 2 – Calling Plan trial
Module 3: Phone Numbers
  • Phone Number Types
  • Obtaining Phone Numbers
  • Assigning Phone Numbers
  • Lab 3 – Obtain and Assign Phone Numbers
Module 4: Call Routing
  • Dial Plans
  • Call Routing
  • Reporting Labels
  • Lab 4 – Dial Plans and reporting labels
Module 5: Emergency Calling
  • Location Based Routing
  • Dynamic Emergency Calling
  • Lab 5 – Location Based Routing and Dynamic Emergency Calling
Module 6: Direct Routing
  • Direct Routing principles
  • Planning and deploying Direct Routing
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