Special Notices

Please note: Due to the dynamic nature of updates to Office 365 functionality by Microsoft, elements of the syllabus of this course can be subject to change without notice.

Please note: for Attend from Anywhere customers an additional screen is required. The additional screen must have a minimum screen size of 19 inch and minimum resolution of 1280x1024, with the vertical resolution (1024) being the most critical.

This course is one of the unique technical Office 365 QA authored Mastering courses.

Other technical courses within the QA authored curriculum for Office 365 include:


This three-day instructor-led course will provide delegates with the knowledge and skills to configure and manage Exchange Online, a key component of Office 365. In this course, delegates learn how to configure all aspects of an Exchange Online deployment, and also provides an overview of hybrid deployments for Exchange Online.

Target Audience

The primary audience is IT professionals with experience of Office 365, who want to learn how to configure Exchange Online as their organization's messaging service.

Please note this course is not suitable for delegates wishing to learn how to deploy a Hybrid Exchange Environment (On-Premise and Exchange Online integrated). Delegates wanting to have hands on exposure to planning and deploying a Exchange Hybrid Environment should attend the QA Deploying a Exchange Hybrid Environment course: QADEXHE (www.qa.com/QADEXHE).


  • Basic understanding of 'cloud' concepts
  • Experience with Office 365 core components such as user IDs
  • Familiarity with Exchange and Outlook use
  • Experience with PowerShell
  • Experience with traditional collaboration methods such as email and file sharing

Whilst this is not a powershell course, as powershell is one of the core administrative tools within Microsoft 365 products - there will be powershell steps referenced within the course and used in the labs. Where powershell is used in the labs Students can either copy and paste the instructions, or in most exercises use a GUI alternative method (though sometimes a GUI alternative is not available). A high level understanding of what powershell is would be very beneficial, but not absolutely essential for this course.

Learning Outcomes

At the end of this course you will have a deep understanding of the capabilities and administration of Exchange Online. You will be able to manage recipients, message security & compliance, message hygiene, mobile device access, mail flow, public folders and rights management.

Course Outline

Module 1 – Introducing Office 365 and Exchange Online

  • Office 365 Service Overview
  • Office 365 Subscription Plans
  • Exchange Online Service Overview
  • Exchange Online Limits
  • Exchange Online Standalone Plans
  • Signing Up for an Office 365 Plan
  • Lab 1.1 Sign up for an E3 Office 365 trial
  • Lab 1.2 Review upcoming changes to Exchange Online

Module 2 – Introducing Office 365 Management Interfaces

  • Signing in to Office 365
  • Exploring the Office 365 Admin Centre
  • Modifying the Office 365 Admin Centre
  • Lab 2.1 – (Optional) Sign in to Office 365 and Explore the Office 365 Admin Centre
  • Introducing the Exchange Admin Centre
  • Using Windows PowerShell for Office 365
  • Requirements for using PowerShell to manage Exchange Online
  • Connecting to Office 365
  • Connecting to Exchange Online using PowerShell
  • Exchange Online Protection (EOP) Powershell
  • Introducing Exchange Online PowerShell cmdlets
  • Enable or disable access to Exchange Online PowerShell
  • Lab 2.2 – Using Office 365 & Exchange Online PowerShell

Module 3 – Administering Exchange Online Recipients

  • Introducing Recipient Types
  • Creating and Configuring Mailboxes
  • Create a user using Windows PowerShell
  • Configuring Mailboxes with the EAC
  • Default message size restrictions
  • Configuring Mailboxes with Windows PowerShell
  • Set-Mailbox Examples
  • Configure a MailTip for a mailbox
  • Grant Send on Behalf permission for a mailbox to another user
  • Granting Full Access for a Mailbox to another user
  • Granting Send as (as opposed to Send on behalf of) to another user
  • Lab 3.1 Creating and Configuring Mailboxes
  • Creating and Configuring Groups
  • Creating Distribution Groups
  • Lab 3.2 Creating and Configuring Distribution Groups
  • Creating Security Groups
  • Lab 3.3 Creating and Using Security Groups
  • Creating Dynamic Distribution Groups
  • Lab 3.4 Creating and using Dynamic Distribution Groups
  • Configuring Distribution and Security Groups
  • Configure a distribution group using Windows PowerShell
  • Configuring Dynamic Distribution Groups
  • Configuring a Group Naming Policy
  • Creating and Configuring Resources
  • Set additional scheduling permissions for a room mailbox
  • Creating a Room Distribution List
  • Lab 3.5 Creating and Using Resource Mailboxes
  • Creating and Configuring Contacts
  • Creating and Configuring Shared Mailboxes
  • Lab 3.6 Creating and Using a Shared Mailbox
  • Creating and Configuring Address Lists and Address Book Policies
  • Address Book Policies
  • Assign an address book policy to a user with the EAC

Module 4 – Office 365 Groups

  • Office 365 Groups
  • Office 365 Group Building Blocks
  • Office 365 Group Connectors
  • Creating an Office 365 Group
  • Deleting and Restoring an Office 365 Group
  • Guest Access in Office 365 Groups
  • Controlling Guest Access in Office 365 Groups
  • Controlling Guest Access using PowerShell
  • Controlling 365 Group Guest Access by Domain
  • 365 Groups Powershell Management
  • Controlling Who Can Create Office 365 Groups
  • Obsolete Office 365 Group Expiration and Removal
  • Finding and Archiving Obsolete Office 365 Groups
  • Office 365 Group Governance
  • Lab 4.1 Managing Office 365 Groups

Module 5 – Administering Exchange Online Security

  • Introducing Security in Exchange Online
  • Role Based Access Control (RBAC)
  • RBAC Role Groups
  • Creating Role Groups
  • Management Role Scopes
  • Lab 5.1 Exchange Online RBAC
  • User Roles
  • Default Assignment Policy
  • Lab 5.2 Exchange User Management Role Assignment Policies
  • Outlook Web App Policies
  • Lab 5.3 Outlook Web App Policies

Module 6 – Administering Exchange Online Organization Sharing and Organization Add-Ins

  • Overview of Sharing in Exchange Online
  • Exchange Online Sharing Alternatives
  • Organization Sharing in Exchange Online
  • Creating Organization Relationships
  • Configuring Organization Relationships
  • Individual Sharing in Exchange Online
  • Configuring the Default Sharing Policy
  • Creating Sharing Policies
  • Applying Sharing Policies
  • Sharing and Publishing Calendars in Outlook 2016 and OWA
  • Publishing a Calendar in Office Outlook
  • Organization Add-ins in Exchange Online
  • Using Add-ins in Outlook Web App
  • Lab 6.1 – Managing Organization Apps

Module 7 –Exchange Online Threat Protection

  • Overview of Exchange Online Protection (EOP)
  • Exchange Online Protection Administration
  • Exchange Threat Protection Powershell
  • Available Exchange Online Threat Protection Features
  • Exchange Online Threat Protection Role Requirements
  • Exchange Online Anti-Spam and Anti-Malware Protection
  • Spam filter policy – Spam and bulk actions
  • Anti-Spam Policy Threshold
  • Safety Tips
  • Spam Policy – Allow and Block Lists
  • Spam Policies International Spam
  • Spam Policies – Spam Properties (Advanced Spam Filtering Options)
  • Powershell – Spam Filter Policies
  • Office 365 Anti Malware Protection
  • Anti-Malware Policies
  • Anti-Malware Policy Priority
  • Connection Filters
  • Outbound Spam
  • Preset Security Policies
  • Security Policy order of precedence
  • Configuration Analyzer
  • Enhanced Email Protection with DKIM and DMARC
  • DKIM in Office 365
  • Enabling DKIM in Office 365
  • Domain-based Messaging and Reporting Compliance (DMARC)
  • Implementing DMARC in Office 365
  • ATP anti-phishing
  • ATP Safe Attachments and Safe Links
  • ATP Safe attachments for Sharepoint, OneDrive and Teams
  • Quarantine in ATP for SharePoint Online, OneDrive for Business, and Microsoft Teams
  • ATP Safe attachments reports and alerts
  • ATP Standalone
  • ATP Safe Links
  • ATP Reports
  • Zero-Hour Auto Purge (ZAP)
  • Lab 7.1 Exchange Online ATP

Module 8 – Administering Exchange Online Mail Flow

  • Overview of Mail Flow Rules
  • Message Tracing
  • Viewing Pending and Completed Message Traces
  • Security and Compliance Center Message Trace
  • URL Trace (Available with ATP)
  • Accepted Domains
  • Configuring Accepted Domains
  • Remote Domains
  • Connectors
  • Lab 8.1 – Transport Rules and Message Trace

Module 9 – Administering Exchange Online Mobile Devices

  • Mobile Device Access
  • Exchange ActiveSync
  • User ActiveSync Settings
  • Exchange ActiveSync Access Settings
  • Connecting a Device to Exchange Using Active Sync
  • Quarantined Devices
  • Remote Wipe
  • Device Access Rules
  • Mobile Device Mailbox Policies

Module 10 – Administering Exchange Online Public Folders

  • Alternatives to Public Folders
  • Public Folders
  • Managing Public Folder Mailboxes
  • Creating Public Folders
  • Assigning Permissions to Public Folders
  • Legacy On-Premises Public Folders and Exchange Options

Module 11 – Exchange OME and Mail Revocation

  • Exchange Online OME
  • Azure Rights Management Services
  • Azure Rights Management Services Benefits
  • Reasoning over data AKA Super Users
  • Configuring Exchange Online OME
  • Azure RMS Phased activation
  • Firewall Requirements for Azure RMS
  • Configuring Exchange Online to use an On-Premises AD RMS Server
  • Applying IRM Protection to Exchange Online Mail Message
  • Custom AIP Labels
  • OME Attachment Options
  • OME End User Experience
  • Branding OME Protected messages
  • OME Reporting
  • Exchange Online Encrypted Mail Revocation
  • Guest Accounts, Revocation, and Expiration
  • Lab 11.1 Exchange Online OME and Message Revocation

Module 12 – Troubleshooting Exchange Online in Office 365

  • Microsoft Support and Recovery Assistant for Office 365
  • Remote Connectivity Analyzer
  • Office 365 Exchange Domain Name Server (DNS) Connectivity Test
  • Microsoft Exchange ActiveSync & Outlook Connectivity Tests
  • Message Header Analyzer tool
  • Using the Remote Connectivity Analyzer
  • Hybrid Environment Free/Busy Troubleshooter
  • Office 365 Reports
  • Exchange Admin Center – Audit Reports
  • External Administrator audit logging
  • Mailbox auditing
  • Security and Compliance Center Auditing
  • Office 365 Admin Center – Usage Reports
  • Office 365 Admin Center – Security and Compliance Reports – Deprecated
  • Lab 12.1 – Troubleshooting Connectivity and Exchange Online Auditing
  • Office 365 Adoption content pack
  • Dashboard Reports
  • Exchange Online Administrators – Useful Reports
  • Exchange Usage and Exchange User Activity
  • User Adoption by Product and Assigned Licenses
  • User Adoption by Department or Regions
  • Enabling the Office 365 Content Adoption Pack
  • Lab 12.2 Office 365 Content Adoption Pack

Module 13 Exchange Online Compliance Features

  • Office 365 Security & Compliance Center
  • Office 365 eDiscovery
  • Office 365 eDiscovery Cases
  • Office 365 eDiscovery Tasks
  • Assign eDiscovery roles
  • Create eDiscovery cases
  • Add users to an eDiscovery case
  • Place content on hold
  • Create and run content searches
  • Export search results
  • Lab 13.1 eDiscovery
  • Data Loss Prevention
  • Office 365 DLP
  • DLP Policy Templates
  • DLP Locations
  • DLP Conditions
  • DLP Policy User Notifications
  • Policy Tips
  • Policy Tip Text
  • Allowing Policy Override
  • DLP Reporting
  • Lab 13.2 Exchange Online DLP
  • Archive Mailboxes
  • Moving messages to an archive mailbox
  • Archive mailboxes integration with other Exchange Online features
  • Configure Archive Mailbox using PowerShell
  • Lab 13.3 Exchange Online Archiving
  • Retention Policies and Retention Tags
  • Default retention tags
  • Creating retention policies
  • Lab 13.4 Exchange Online Retention Policies
  • Journal rules
  • Creating journal rules

Module 14 – Mailbox Plans, CASMailbox Plans and Client Access Policies

  • Mailbox Plans, CASMailbox Plans Introduction
  • Mailbox Plans
  • Editing Mailbox Plans
  • CASMailbox Plans
  • Editing CASMailbox Plans
  • Lab 14.1 Editing Mailbox and CASMailbox Plans
  • Client Access Rules
  • Creating Client Access Rules
  • Timing for rule changes
  • Lab 14.2 Creating Client Access Rules

Microsoft 365 learning pathways

This course features in the following learning path:

= Required
= Certification
Technical Decision Maker
Office 365 General Administration
Exchange Online/Hybrid
SharePoint Online/Hybrid
Device Management, Identity and Services
Security and Compliance
Modern Desktop
Power Platform
Office 365 Development
Microsoft Teams
Key for bundle contents
= Exam Preparation
= Exam
= Practice Exam
= Exam Voucher
= Tutor Support
= Pre Course Work
*This is based on QA research



Microsoft Official Course (MOC)


QA Authored


QA Authored