How it works
Our virtual learning courses use WebEx web conferencing software by Cisco. Before you book you should check to ensure you meet the WebEx system requirements and run a test meeting to ensure the software is compatible with your firewall settings (if it doesn’t work you should adjust your settings or contact your IT department about permitting the website).
Just before the course begins you will be able to launch the software and familiarise yourself with the interface and how the virtual interactions work.
During each session you will be able to hear everything the learning professional is describing and view exactly what they are demonstrating, directly on your screen.
You can communicate with the learning professional during each session by audio (telephone or VoIP) and chat within the WebEx control panel.
Towards the end of the course there will be plenty of time for detailed Q&As with the learning professional.
What the benefits are
Access to experts
Receive full support from our learning professionals for the duration of your course.
Access your training from home, the office, or anywhere with internet access.
Save money on training and expenses like transport, hotels, meals and childcare.
Our technology makes our online courses the same high quality as our classroom training.
Reduce time out of the office and time spent travelling to and from training centres.
Frequently asked questions
What is Virtual Learning?
Our ‘Virtual Learning’ courses allow you to learn without leaving your home or office, using the WebEx video conferencing platform by Cisco.
What equipment do I need?
You'll need an internet-connected computer or laptop and a headset with a mic enabling you to interact with the classroom; a USB headset is recommended. For our technical courses and courses with remote labs, an additional screen is required. Information on the required screen size is provided within the course pre-requisites.
Before you book you should check you meet the WebEx system requirements and run a test connection to ensure the software is compatible with your firewall settings (if it doesn’t work you should adjust your settings or contact your IT department about permitting the website).
For courses with digital courseware we recommend having an additional monitor to view the materials. This can be the additional monitor or an iPad/tablet.
How will I be made to feel included?
Our learning professionals are specially trained on how to interact with remote attendees using the Cisco Webex features such as audio, chat and annotation and our remote labs ensure all participants can take part in hands-on exercises wherever they are.
How does Virtual Learning work?
Up to three weeks before the start of the course we will send you Joining Instructions by email.
This will include access to ‘myQA’ portal to update the provided fields, complete self-connection test or if the course has remote learning labs, book a pre-test or you will receive a joining instructions email which will include the joining link and meeting password.
15-30 minutes before the course begins you should launch the software using the joining link or launch button located within ‘myQA’ portal. Connect your audio, introduce yourself to the learning professional and familiarise yourself with the interface.
The course will be split into multiple sessions, with short breaks in between so you can stay focused and refreshed.
Throughout the course the learning professional will use the WebEx platform to share their screen and interact. You can ask the learning professional a question at any time, either by simply speaking through your microphone or by using the interactive features, depending on best practice set by the trainer at the start of the training.
Following the course you can complete a course evaluation form to give detailed feedback on your experience and help us to make future improvements.
For additional help with using the interface please see the quick reference guide below:
What our customers have to say
“Even though the Instructor was in Europe we were able to hear her very well and we all had a great time.”
“It felt more like an in person training session than an online session. Great Job!”
“The Instructor engaged the audience through questions and waited for everyone to answer, she gave us time to practice each new skill"
"It was easy to communicate with the trainer – we used the e-remote or just unpressed mute."
Leslie Butler | Yorkshire Bank
"I would highly recommend – I want all my training delivered in this way from now on."
Bill Kirby | Ageas
"Everything worked well – I wasn't in anyway disadvantaged by not being 'on location'."
Terry Tysoe | Bedfordshire Police