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Why do a service management course?
IT services keep a business going – so it’s pretty important to manage them properly. Managing IT services well gets the ultimate value from technology – and makes you more productive. Getting the right people, processes and technology in place will meet your needs – and your customer’s needs.
QA's courses, designed by our learning experts, cover everything you need to know in IT service management. You’ll learn to adopt best-practice methods, standards and frameworks to get the best out of technology. And our hands-on approach to learning means you’ll easily put theory into practice.
You can also earn your ITIL 4 certifications, BCS Specialist certificates, and the APMG ISO/IEC 20000 certifications through QA.
Our learners have given us an average NPS score of 9.1 out of 10 for our service management training [Jan-Oct 2020]. And we’re always trying to improve it so that our learners have the best possible experience.
ITIL 4: delivering IT services in a flexible and coordinated way
Learn more about the best practice framework for service management.
Service Management certifications
Today's core business processes are underpinned by IT services, so it's essential to have a strong service management capability.