Why do an IT Service Management course?

IT services keep a business going – so it’s pretty important to manage them properly. Managing IT services well gets the ultimate value from technology – and makes you more productive. Getting the right people, processes and technology in place will meet your needs – and your customer’s needs.

QA's courses, designed by our learning experts, cover everything you need to know in IT service management. You’ll learn to adopt best-practice methods, standards and frameworks to get the best out of technology. And our hands-on approach to learning means you’ll easily put theory into practice.

You can also earn your ITIL 4 certifications, BCS Specialist certificates, and the APMG ISO/IEC 20000 certifications through QA.

Our learners have given us an average NPS score of 9.1 out of 10 for our IT Service Management training [Jan-Oct 2020]. And we’re always trying to improve it so that our learners have the best possible experience.

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Benefits of QA IT Service Management training

Achieving the impossible. Better service at lower cost.

  • Manage business risk
  • Improve customer relationships
  • Effectively manage demand for services
  • Improve productivity
  • Support digital transformation and business change
  • Maintain a stable service environment
  • Reduce unplanned work for mission-critical services
  • Improve results from customer satisfaction surveys

Learning Paths

ITIL® 4 Framework

ITIL® 4 provides an emphasis on the business and technology world, how it works today, and how it will work in the future with agile, DevOps and digital transformation.

Required Star = Required
Certification = Certification
Managing Professional Pass the Foundation and all 4 Managing Professional modules, or skip to the Fast-track (*if you have 17 points under the ITIL v3 scheme)
Strategic Leader Pass the Foundation and both the Strategist and the Leader modules
Extension Modules 2 standalone courses which tackle green IT and cloud adoption.


Service Management certifications

Today's core business processes are underpinned by IT services, so it's essential to have a strong service management capability.

Hire talent

QA Consultancy

QA can work with you to ensure you have the sustainable service management capacity and capability to meet your current and future needs. Together, we can develop bespoke learning solutions to meet the specific requirements of your organisation, helping you to deliver world class services.

Our philosophy is based on engaging with organisations to understand your requirements and needs. With this understanding our experienced consultants then design, develop and deliver a customised Service Management learning solution that can include Classroom, Virtual, and Digital Learning, in a blended solution.

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Our courses

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Contact us for more information

Call us on 01753 898 765 or fill in the form below: