Why do an IT Service Management course?

IT services keep a business going – so it’s pretty important to manage them properly. Managing IT services well gets the ultimate value from technology – and makes you more productive. Getting the right people, processes and technology in place will meet your needs – and your customer’s needs.

QA's courses, designed by our learning experts, cover everything you need to know in IT service management. You’ll learn to adopt best-practice methods, standards and frameworks to get the best out of technology. And our hands-on approach to learning means you’ll easily put theory into practice.

You can also earn your ITIL 4 certifications, BCS Specialist certificates, and the APMG ISO/IEC 20000 certifications through QA.

Our learners have given us an average NPS score of 9.1 out of 10 for our IT Service Management training [Jan-Oct 2020]. And we’re always trying to improve it so that our learners have the best possible experience.

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Benefits of QA IT Service Management training

Achieving the impossible. Better service at lower cost.

  • Manage business risk
  • Improve customer relationships
  • Effectively manage demand for services
  • Improve productivity
  • Support digital transformation and business change
  • Maintain a stable service environment
  • Reduce unplanned work for mission-critical services
  • Improve results from customer satisfaction surveys
Learning Paths

ITIL® 4 qualification scheme

ITIL® 4 provides an emphasis on the business and technology world, how it works today, and how it will work in the future with agile, DevOps and digital transformation.

= Required
= Certification
Managing Professional Pass the Foundation and all 4 Managing Professional modules, or skip to the Fast-track (*if you have 17 points under the ITIL v3 scheme)
Strategic Leader Pass the Foundation and both the Strategist and the Leader modules
Certifications

Service Management certifications

Today's core business processes are underpinned by IT services, so it's essential to have a strong service management capability.

Hire talent

QA Consultancy

QA can work with you to ensure you have the sustainable service management capacity and capability to meet your current and future needs. Together, we can develop bespoke learning solutions to meet the specific requirements of your organisation, helping you to deliver world class services.

Our philosophy is based on engaging with organisations to understand your requirements and needs. With this understanding our experienced consultants then design, develop and deliver a customised Service Management learning solution that can include Classroom, Virtual, and Digital Learning, in a blended solution.

Contact us for more information
Experts

Meet our Head of IT Service Management

David Walker

David Walker

David is a learning and transformation consultant with 20 years' experience in creating technical and learning strategies for emerging technology and digital transformation.

David possesses significant experience developing talent and transformation programmes at scale, which support executive leadership and L&D teams in talent development objectives. He has deep experience across public and private organisations, including sectors such as finance, health, telecoms and government for clients including MOD, DWP, Natwest Group, PA Consulting, Microsoft, AWS and Google.

Resources

IT Service Management blogs & case studies

Our courses
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Learning method
Virtual
Live training via web conferencing
Classroom
Hands-on training in a QA learning centre
Online
Self-paced online learning modules and videos
Flexible learning
A series of half-day virtual sessions
Total Learning
A mix of classroom and online elements
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Type

Browse our courses

Virtual
Live training via web conferencing
Classroom
Hands-on training in a QA learning centre
Online
Self-paced online learning modules and videos
Flexible learning
A series of half-day virtual sessions
Total Learning
A mix of classroom and online elements

Contact us for more information

Call us on 01753 898 765 or fill in the form below: