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The Practical Application of Release and Deployment Management
- Categories:
- Service Management
- Level:
- Intermediate
- Code:
- QAPARD
- Exam:
- Not Applicable
Overview
This two-day course helps practitioners deepen their understanding of the Release and Deployment Management practices by focusing on practical application. Participants will investigate strategies, tools, and challenges in deploying new or changed services, aligning these practices with organisational goals and continuous improvement.
Prerequisites
An ITIL® 4 Foundation certificate is preferred, though a basic understanding of ITIL is sufficient.
Target audience
This course is appropriate for anyone interested in Release or Deployment Management, whether in operational, tacticalor strategic roles. It is especially beneficial to those who wish to align their current practices with industry best practices and gain actionable tools and insights.
What's included
Select your preferred way to learn:
What is Virtual?
Live, instructor-led training delivered online
Enables teams or individuals to learn together without travel, maintaining interaction, discussion and practical exercises while minimising time away from the business and supporting scalable training delivery.
Who is it for: Individuals and teams needing flexible, instructor-led learning without time away from the business.
Do you know about our Attend from Anywhere (AFA) option?
Join in person or remotely, with the same live instruction, interaction and hands-on experience—wherever you are.
What's included?
2 Days instructor led course
6 month free access to QA learning platform
Free 6-Month Access: Learning Platform Discovery plan
Included FREE with every instructor‑led course
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What is bespoke training?
Custom instructor-led training designed by QA to fit your needs
Tailored programmes built around your organisation’s goals, challenges, and skill levels. Delivered in the format that suits you to maximise relevance and impact.
Best for: Organisations and teams looking to target specific business priorities and capabilities with QA subject matter expertise.
Find out more about the course:
Dates
No dates available?
Can't find a date that fits? Need to train your whole team, explore classroom options, or looking for a discount?
Learning outcomes
Participants will gain the ability to:
- Distinguish between release, deployment, and delivery definitions
- Grasp the key concepts, principles, and values underlying both practices
- Leverage ITIL practice materials to support Release and Deployment in their organisation
- Acquire practical tools and assets applicable to their context
- Initiate or enhance implementation of Release and Deployment practices
- Deepen expertise in both practices through guided discussion and peer exchange
Course outline
Introduction and definitions
- Exploring what constitutes release, deployment, and delivery
- Reviewing conceptual boundaries and relationships
Core concepts, principles, and values
- Purpose, scope, and benefits of Release and Deployment Management
- Challenges and best practices in dynamic environments
Using ITIL practice materials
- Reference and alignment with ITIL guidance
- How to interpret and adapt practice guidance to organisational context
Practical implementation support
- Tools and assets for change management, rollout planning, verification
- Considerations for risk, rollback, validation, and coordination
Continuous improvement for release and deployment
- Metrics, feedback loops, and postimplementation review
- Process refinement, lessons learned, and capability growth
Peer discussion and experience sharing
- Comparing deployment strategies across industries
- Collective problem solving and collaborative learning
Exams and assessments
This course does not include formal assessments. Shape
Hands-on learning
Learners will engage in:
- Scenario exercises simulating releases and deployments in live environments
- Tool application to support rollout planning, validation, and rollback strategies
- Group work to define metrics, feedback mechanisms, and improvement plans
- Peer discussion to compare approaches and surface lessons learned
- Reflection on how to apply course techniques to participants’ own organisational contexts
Good to know
Ready to book? Complete the form and a member of our team will be in touch shortly to discuss your options.
Let’s make it work for you. Speak to one of our learning experts today.
What our customers are saying
“We can’t understate the success of this ITIL® training programme. With exam pass rates that simply can’t be bettered, QA has done an outstanding job in providing our people with the service management skills we need – in the most cost-effective way possible, and with no loss of results.”
Cheryl Cumberworth
E-Learning & Support Manager, Atos Origin
“QA's Cloud Academy platform allows us to quickly train and certify our support engineers on the complete portfolio of Microsoft products. We will use our resulting skills inventory data to intelligently assign our support incidents to the most qualified engineers, resulting in faster resolution times, higher throughput, and greater customer satisfaction.”
Caroline Dumont
CE&S Learning Leader at Microsoft
Portfolio Director
Paul Wigzel
Capability Lead – Service Management
Frequently asked questions
How can I create an account on myQA.com?
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Find more answers to frequently asked questions in our FAQs: Bookings & Cancellations page.
How do QA’s virtual classroom courses work?
Our virtual classroom courses allow you to access award-winning classroom training, without leaving your home or office. Our learning professionals are specially trained on how to interact with remote attendees and our remote labs ensure all participants can take part in hands-on exercises wherever they are.
We use the WebEx video conferencing platform by Cisco. Before you book, check that you meet the WebEx system requirements and run a test meeting to ensure the software is compatible with your firewall settings. If it doesn’t work, try adjusting your settings or contact your IT department about permitting the website.
How do QA’s online courses work?
QA online courses, also commonly known as distance learning courses or elearning courses, take the form of interactive software designed for individual learning, but you will also have access to full support from our subject-matter experts for the duration of your course.
Once you have purchased the Online course and have completed your registration, you will receive the necessary details to enable you to immediately access it through our e-learning platform and you can start to learn straight away, from any compatible device. Access to the online learning platform is valid for one year from the booking date.
All courses are built around case studies and presented in an engaging format, which includes storytelling elements, video, audio and humour. Every case study is supported by sample documents and a collection of Knowledge Nuggets that provide more in-depth detail on the wider processes.
When will I receive my joining instructions?
Joining instructions for QA courses are sent two weeks prior to the course start date, or immediately if the booking is confirmed within this timeframe. For course bookings made via QA but delivered by a third-party supplier, joining instructions are sent to attendees prior to the training course, but timescales vary depending on each supplier’s terms. Read more FAQs.
When will I receive my certificate?
Certificates of Achievement are issued at the end the course, either as a hard copy or via email. Read more here.