Why do an IT Service Management course?

IT services keep a business going – so it’s pretty important to manage them properly. Managing IT services well gets the ultimate value from technology – and makes you more productive. Getting the right people, processes and technology in place will meet your needs – and your customer’s needs.

QA's courses, designed by our learning experts, cover everything you need to know in IT service management. You’ll learn to adopt best-practice methods, standards and frameworks to get the best out of technology. And our hands-on approach to learning means you’ll easily put theory into practice.

You can also earn your ITIL 4 certifications, BCS Specialist certificates, and the APMG ISO/IEC 20000 certifications through QA.

Our learners have given us an average NPS score of 9.1 out of 10 for our IT Service Management training [Jan-Oct 2020]. And we’re always trying to improve it so that our learners have the best possible experience.

Popular links:

Learning Paths

ITIL® Master

ITIL® 4 provides an emphasis on the business and technology world, how it works today, and how it will work in the future with agile, DevOps and digital transformation. Complete all three certifications below to achieve the ITIL® Master certification.

= Required
= Certification
ITIL® Practice Manager (PM) Pass the Foundation, Create Deliver & Support and one of the Practice Manager modules to achieve the ITIL® Practice Manager certification.
ITIL® Managing Professional (MP) Pass the Foundation and all 4 Managing Professional modules to achieve the ITIL® Managing Professional certification.
ITIL® Strategic Leader (SL) Pass the Foundation and both the Strategic Leader modules to achieve the ITIL® Strategic Leader certification.


IT Service Management blogs & case studies

Our courses

Browse our courses

Let's talk

Start your digital transformation journey today

Contact us today via the form or give us a call

0113 220 7150 (UK)  

(415) 630-5133  (US)

By submitting this form, you agree to QA processing your data in accordance with our Privacy Policy and Terms & Conditions. You can unsubscribe at any time by clicking the link in our emails or contacting us directly.