Why do a Service Management course?

Have you ever been a customer or indirectly served a customer? If so, you’ve likely encountered Service Management. Originating predominantly in Europe, Service Management now draws from best practices worldwide, creating a structure and discipline that benefits everyone.

In today’s modern society, Service Management drives value for both service consumers (customers, users) and service providers. Nearly every aspect of modern life relies on services being consumed or delivered, making Service Management integral to our daily lives.

Every organisation, in every sector, in every region of every country is interacting with Service Management. Understanding Service Management principles enhances business success, whether that means profitability, saving lives, supporting communities, or even benefiting the planet. Regardless of company goals, Service Management plays a significant role, benefiting both the organisation and individuals.

Putting it in Context:

Service Management: A framework of best practice advice and guidance for delivering services to customers.
Business Relationship Management: A philosophy, capability, discipline, and role that fosters culture, builds partnerships, drives value, and fulfils purpose.

At QA, we offer comprehensive opportunities to learn about Service Management and Business Relationship Management. Our courses cover everything from simple overviews to Practitioner, Management, Leadership, and Mastery levels. Additionally, we provide consultancy, workshops, and assessments tailored to organisations seeking to enhance their Service Management practices or address specific requirements related to service consumption and delivery.

Learning Paths

ITIL® Master

ITIL® 4 provides an emphasis on the business and technology world, how it works today, and how it will work in the future with agile, DevOps and digital transformation. Complete all three certifications below to achieve the ITIL® Master certification.

= Required
= Certification
ITIL® Practice Manager (PM) Pass the Foundation, Create Deliver & Support and one of the Practice Manager modules to achieve the ITIL® Practice Manager certification.
ITIL® Managing Professional (MP) Pass the Foundation and all 4 Managing Professional modules to achieve the ITIL® Managing Professional certification.
ITIL® Strategic Leader (SL) Pass the Foundation and both the Strategic Leader modules to achieve the ITIL® Strategic Leader certification.

Resources

IT Service Management blogs & case studies

Our courses

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