We offer a half-day overview of ITIL4 Foundation
We offer the option to learn online over consecutive half-days, while maintaining your quality day-to-day working commitments.
Morning and afternoon slots available.
Overview
The ITIL® 4 Foundation Certificate course provides comprehensive first-level training for anyone involved in provision, support, or delivery of IT-enabled services in a modern digital organisation. It teaches the fundamentals of the very latest version of the most widely adopted guidance on IT service management (ITSM) in the world
ITIL 4 Foundation introduces delegates to the Service Value System (SVS) which describes how all the components and activities of the organisation work together as a system to enable value creation. The ITIL SVS supports many work approaches, such as Agile, DevOps and Lean as well as traditional process and project management, with a flexible value-oriented operating model.
The course comprises interactive learning sessions, exercises that reinforce the knowledge gained and practice exam questions. In preparation for taking the exam, delegates will need to plan to spend 90-120 minutes each evening on revision and example examination questions.
Target audience
This course is aimed at all levels of IT professionals, customers and users involved in the provision or receipt of IT Services in any organisation.
ITIL v4
Prerequisites
Course materials
Learners undertaking this course will be provided with an eBook of the official course manual to support their learning, instructions on how to access the eBook will be provided with the course joining instructions. Please ensure you bring a device such as a mobile phone, tablet or laptop to access your course material on, as you will need this for use in the evenings to help with knowledge retention and exam preparation.
Mobile devices are not required for use in the classroom itself. For open book exams learners are permitted to use a second device to access the official course manual, the use of dual monitors is not permitted during the exam.
ITIL 4 Foundation Certificate pre-course work
You will be provided with pre-course work by email prior to attending the course. Your success on the course will be enhanced by close attention to these pre-course materials. It is recommended that you spend 1 hour working through the pre-course work.
If you have not received your pre-course work within one week of the start of your course, please contact your Account Manager or info@qa.com.
Proof of identification
In order to be eligible to take the associated exam, you are required to provide a valid, government-issued photo ID with a valid signature (e.g. a driving licence or passport), prior to sitting your exam. Failure to produce this ID will result in your examination unable go ahead and you will be subject to charges from the Exam Board.
Reasonable adjustments policy
The exam provider allows additional time for candidates who have a disability or whose native language differs to that of the examination paper. Full details and how to apply can be found here www.qa.com/axelosexams. At least two weeks' notice will be required for processing this request.
Learners failing to advise QA and provide evidence when requested, may not be allowed the additional support offered via the policy. QA Exam Administration can be contacted by email exam.admin@qa.com or by phone 44(0) 1793 696162.
Learning Outcomes
At the end of this three-day course, attendees will have an understanding of the following:
- Key concepts in the ITIL 4 framework that build upon Lean, Agile, DevOps and other practices, and how these enable business value to be co-created.
- The seven guiding principles of ITIL 4
- ITIL service value system
- The four dimensions of service management
- The ITIL practices with a focus on 15 of these, of which 7 will be covered in detail
Course Timings
09:00am - 16:30pm
Course Outline
- The ITIL® 4 Foundation Certificate course provides comprehensive first-level training for anyone involved in provision, support, or delivery of IT-enabled services in a modern digital organisation.
- The ITIL 4 Foundation course teaches the fundamentals of the very latest version of the most widely adopted guidance on IT service management (ITSM) in the world.
- ITIL 4 Foundation introduces delegates to the Service Value System (SVS) which describes how all the components and activities of the organisation work together as a system to enable value creation. The ITIL SVS supports many work approaches, such as Agile, DevOps and Lean as well as traditional process and project management, with a flexible value-oriented operating model.
- The course includes a 60-minute, closed-book, 40-question multiple-choice exam, conducted online and scheduled at the learner’s convenience. The pass mark is 65% and the exam is invigilated virtually by PeopleCert.
- The exam is not automatically scheduled as a part of the course delivery. Course attendees are given a code to redeem and are required to schedule the exam, with PeopleCert, at a time that is most convenient to them. However, should an attendee wish to book the exam before they attend the course then this can be booked from 3pm onwards on day 3 of the course.
- PeopleCert exams take place remotely via PeopleCert Online Proctoring. When booking your exam please ensure that it is for a time after the course has concluded. You will be required to download and install ExamShield and conduct a compatibility test prior to sitting the exam.
QA is an approved training provider for ELCAS, proud to support service leavers in their transition into the tech industry. Learn more about Elcas approved training here.
Why choose QA
- 98% say our ITIL® training will improve job performance
- 92% pass rate for our ITIL® training courses
- 98% quality rating for our ITIL® trainers' knowledge
- We are fully accredited by PeopleCert
ITIL® and the Swirl logo are registered trademarks of the PeopleCert group. Used under licence from PeopleCert. All rights reserved.
Frequently asked questions
How can I create an account on myQA.com?
There are a number of ways to create an account. If you are a self-funder, simply select the "Create account" option on the login page.
If you have been booked onto a course by your company, you will receive a confirmation email. From this email, select "Sign into myQA" and you will be taken to the "Create account" page. Complete all of the details and select "Create account".
If you have the booking number you can also go here and select the "I have a booking number" option. Enter the booking reference and your surname. If the details match, you will be taken to the "Create account" page from where you can enter your details and confirm your account.
Find more answers to frequently asked questions in our FAQs: Bookings & Cancellations page.
How do QA’s virtual classroom courses work?
Our virtual classroom courses allow you to access award-winning classroom training, without leaving your home or office. Our learning professionals are specially trained on how to interact with remote attendees and our remote labs ensure all participants can take part in hands-on exercises wherever they are.
We use the WebEx video conferencing platform by Cisco. Before you book, check that you meet the WebEx system requirements and run a test meeting (more details in the link below) to ensure the software is compatible with your firewall settings. If it doesn’t work, try adjusting your settings or contact your IT department about permitting the website.
How do QA’s online courses work?
QA online courses, also commonly known as distance learning courses or elearning courses, take the form of interactive software designed for individual learning, but you will also have access to full support from our subject-matter experts for the duration of your course. When you book a QA online learning course you will receive immediate access to it through our e-learning platform and you can start to learn straight away, from any compatible device. Access to the online learning platform is valid for one year from the booking date.
All courses are built around case studies and presented in an engaging format, which includes storytelling elements, video, audio and humour. Every case study is supported by sample documents and a collection of Knowledge Nuggets that provide more in-depth detail on the wider processes.
When will I receive my joining instructions?
Joining instructions for QA courses are sent two weeks prior to the course start date, or immediately if the booking is confirmed within this timeframe. For course bookings made via QA but delivered by a third-party supplier, joining instructions are sent to attendees prior to the training course, but timescales vary depending on each supplier’s terms. Read more FAQs.
When will I receive my certificate?
Certificates of Achievement are issued at the end the course, either as a hard copy or via email. Read more here.