Overview
This course is part of the ITIL Managing Professional pathway. For more detailed information on the ITIL Master Pathway, please navigate to the bottom of this page.
The ITIL 4 Specialist : High-velocity IT course explores the ways in which digital organisations and digital operating models function in high velocity environments. It will help aspiring organisations and practitioners to understand the difference between IT transformation and digital transformation and know where to make digital investment for significant business enablement.
This course will enable traditional practitioners and organizations to update their skills and working methods for the digital era.
The course also focusses on the characteristics of high velocity organisations and demonstrates how ITIL’s operating model, principles and operational practices can be used for digital delivery, from optimisation to radical transformation.
This course is targeted at:
- IT managers and practitioners working within or towards the delivery of digital products and services
- Anyone involved in digital services or working on digital transformation projects
- IT professionals in organizations working in, or migrating to Lean, Agile or DevOps ways of working or highly automated environments
The following are suggested job titles that would be relevant for attending this course : Service Designer; Release Manager; Cloud Architect; DevOps Engineer; Software Developer; Automation Specialist; Test Engineer; Scrum Master; Business Transformation Manager; Applications Engineer; Cloud Software and Network Engineer; IT Operations Manager.
Prerequisites
An ITIL® 4 or ITIL® v3 Foundation certificate is mandatory.
Proof of identification
If attending a classroom based course candidates are required to provide Photo ID with a valid signature e.g. driving license, passport etc. prior to sitting the exam. Failure to produce this ID will result in their exam results being withheld until proof of ID is provided. Please note that if proof is not provided within 40 days, candidate's exam results will be null and void and a re-sit would be required.
Reasonable Adjustments Policy
The exam provider allows additional time for candidates who have a disability or whose native language differs to that of the examination paper. Full details and how to apply can be found here www.qa.com/axelosexams. At least two weeks' notice will be required for processing this request.
Delegates failing to advise QA and provide evidence when requested, may not be allowed the additional support offered via the policy. QA Exam Administration can be contacted by email exam.admin@qa.com or by phone 44(0) 1793 696162.
Learning Outcomes
ITIL 4 Specialist: High-velocity IT course will provide you with the skills and knowledge to:
- Understand the rapid nature of the digital enterprise and how to co-create resilient and valuable digital services at speed
- Understand the benefits of a less centralised approach to IT service delivery
- Optimise end-user services and make the right investments for your organisation using the latest digital technology and design thinking
- Balance working with complex, adaptive systems enabled with flexible practices that adapt to changing environments
- Demonstrate how to integrate the digital product lifecycle with ITIL’s core operating model to meet and exceed business goals
- Utilise new ways of working and approaches to enable small incremental steps to improve services to co-create increased value
Course Outline
Module 1: Course Intro and ITIL 4 Overview
Module 2: High-velocity concepts
Module 3: Digital Product lifecycle
Module 4: High-velocity IT culture
Module 5: HIgh-velocity IT Techniques - Valuable investments
Module 6: High-velocity IT Techniques - Fast Development
Module 7: High-velocity IT Techniques - Resilient Operations
Module 8: High-velocity IT Techniques - Co-created value and Assured conformance
Module 9: High-velocity IT Summary
Exam
PeopleCert exams take place remotely via PeopleCert Online Proctoring, and the afternoon of the last day of your course will continue with your learning until approximately 4.00pm. When booking your exam please ensure that it is for a time after the course has concluded and at a time convenient for you. You will be required to download and install ExamShield and conduct a compatibility test prior to sitting the exam.
The exam is a ‘closed book’ examination, 90 minutes in duration and consists of 40 multi-choice questions. Successful candidates will need to score 28 or more out of 40 to pass.
Why choose QA
- 98% say our ITIL® training will improve job performance
- 92% pass rate for our ITIL® training courses
- 98% quality rating for our ITIL® trainers' knowledge
- We are fully accredited by PeopleCert
ITIL® and the Swirl logo are registered trademarks of the PeopleCert group. Used under licence from PeopleCert. All rights reserved.
Frequently asked questions
How can I create an account on myQA.com?
There are a number of ways to create an account. If you are a self-funder, simply select the "Create account" option on the login page.
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If you have the booking number you can also go here and select the "I have a booking number" option. Enter the booking reference and your surname. If the details match, you will be taken to the "Create account" page from where you can enter your details and confirm your account.
Find more answers to frequently asked questions in our FAQs: Bookings & Cancellations page.
How do QA’s virtual classroom courses work?
Our virtual classroom courses allow you to access award-winning classroom training, without leaving your home or office. Our learning professionals are specially trained on how to interact with remote attendees and our remote labs ensure all participants can take part in hands-on exercises wherever they are.
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How do QA’s online courses work?
QA online courses, also commonly known as distance learning courses or elearning courses, take the form of interactive software designed for individual learning, but you will also have access to full support from our subject-matter experts for the duration of your course. When you book a QA online learning course you will receive immediate access to it through our e-learning platform and you can start to learn straight away, from any compatible device. Access to the online learning platform is valid for one year from the booking date.
All courses are built around case studies and presented in an engaging format, which includes storytelling elements, video, audio and humour. Every case study is supported by sample documents and a collection of Knowledge Nuggets that provide more in-depth detail on the wider processes.
When will I receive my joining instructions?
Joining instructions for QA courses are sent two weeks prior to the course start date, or immediately if the booking is confirmed within this timeframe. For course bookings made via QA but delivered by a third-party supplier, joining instructions are sent to attendees prior to the training course, but timescales vary depending on each supplier’s terms. Read more FAQs.
When will I receive my certificate?
Certificates of Achievement are issued at the end the course, either as a hard copy or via email. Read more here.