Overview

The Business Relationship Management Professional (BRMP) training and certification program provides a foundational understanding of business relationship management (BRM) for individuals at every experience level, with the training and certification designed to provide a solid baseline level of knowledge. In other words, this course provides the “why” and the “what” – “why” business relationship management is important to your organization and “what” a BRM capability does do to add value to your organization.

Upon completion of the BRMP course, you will be able to demonstrate an understanding of a variety of BRM-related tools, including (but not limited to):

  • Idea Documents
  • Value Plans
  • BRM Capability Framework
  • BRM Role Competency Model
  • Relationship Maturity Model
  • Value Optimization
  • Relationship Strategy on a Page
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Prerequisites

There are no prerequisites for the BRMP™ training. Attending the ITIL Foundation in Service Management would benefit but it is not a pre-requisite.

Pre-course reading:

Delegates will receive an electronic document in advance describing the structure and format of the course and the key concepts covered. It is expected that the delegate would have spent four to six hours reading through this document in advance of the class.

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Learning Outcomes

Holders of the BRMI Business Relationship Management Professional™ qualification will be able to demonstrate:

  • What business relationship management is and the value it provides to your organization.
  • Why an organization needs to move beyond traditional goals of profit and products to encompass ones appropriate for a relationship-centered organization.
  • The importance of integrating business relationship management into every element of your organization.
  • The importance of educating your organization on how a mature BRM capability will evolve culture, build partnerships, drive value, and satisfy purpose.
  • How to apply business relationship management to your organization’s triple bottom line of people, purpose, and planet.
  • The basic knowledge, skills, and mindsets of the business relationship management role.
  • The core BRM approaches, tools, and templates used to achieve results.
  • The value and impact of the business relationship management capability on your organization by completing a draft of the BRM Capability Workbook.
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Course Outline

BRM Introduction – The Bigger Picture

  • Why BRM? Why Now?
  • Relationship-Centered Organization
  • Theory of Relationshipism
  • Triple Bottom Line
  • BRM Defined
  • Capability
  • Discipline
  • Role
  • Activity Domains
  • BRM Challenges
  • Tools included: BRM Role Competency Model

BRM Capability

  • BRM Capability Framework
  • Organizational Purpose and Strategy
  • Organizational Factors
  • Core Values
  • Now-to-New
  • Evolve Culture
  • Build Partnerships
  • Drive Value
  • Satisfy Purpose
  • Limitless Growth and Improvement
  • Tools included: BRM Capability workbook, BRM Capability Impact Report workbook, Strategic Relationship Plan

BRM Capability: Evolve Culture

  • Evolve Culture Framework
  • Purposeful Narrative
  • Desired Behaviours/Shared Ownership, Leadership-as-Practice
  • Influential Relationships
  • Personal Growth/Growth Mindset
  • Tools included: Storytelling, Language Matters, Relationship Network Directory

BRM Capability: Build Partnerships

  • Build Partnerships Framework
  • BRM Role Competency Model
  • Relationship Maturity and Quality
  • Partnering Mindsets
  • Relationship Discovery
  • Relationship Nurturing
  • Tools included: Relationship Maturity Model (RMM), Relationship Strategy on a Page (RSOAP)

BRM Capability: Drive Value

  • What is Value?
  • Types of Value
  • Sources of Value
  • Drive Value Framework
  • BRM Role Competency Model
  • Value Discovery
  • Value Realization
  • Value Results
  • Tools included: Idea Document, Value Plan, Value Optimization Report

BRM Capability: Satisfy Purpose

  • Satisfy Purpose Framework
  • BRM Role Competency Model
  • Through the BRM Capability
  • Through the Triple Bottom Line
  • Social Value

BRM Role

  • Our Purpose and What We Believe
  • Role Clarity
  • Single Point of Focus
  • BRM Code of Ethics
  • BRM Role Competency Model
  • BRM Mindset
  • Scope of BRM Role
  • BRM Role with Organizational Factors

BRM Team

  • Our Purpose and What We Believe
  • BRM Team Definition
  • BRM Team Purpose, Mission, and Vision
  • Assessing the Value of a BRM Team
  • Organizing a BRM Team
  • Leading a BRM Team
  • Transition Management
  • Coaching BRMs

BRM Key Learnings

  • A review of the key concepts from each of the preceding modules.

Course Wrap-Up

  • What to do in the next 30/60/90/365 days
  • Digital badge
  • After passing the exam
  • Recap Learning Objectives
  • Review Learning Objectives
  • Review Expectations
  • Course Feedback

Certification/Exam

There is a 50 minute, 50 question, multiple choice, closed book exam associated with this qualification. The pass mark for this exam is 60% (30 out of 50).

Once you have passed the Certification exam, you will be awarded a digital badge that represents your comprehension of, and ability to implement, course knowledge.

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Why choose QA

Special Notices

Please note: Due to the current situation with Covid 19 the APMG are enabling your exam to be taken virtually. Your exam will therefore be scheduled for the same day and time as it would for a classroom event. QA’s exam administration team will place the booking with APMG. APMG will then email delegates directly confirming the details of the exam session and provide the relevant information the delegates will require in order to access their exam on the day.

Dates & Locations

Frequently asked questions

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How can I create an account on myQA.com?

There are a number of ways to create an account. If you are a self-funder, simply select the "Create account" option on the login page.

If you have been booked onto a course by your company, you will receive a confirmation email. From this email, select "Sign into myQA" and you will be taken to the "Create account" page. Complete all of the details and select "Create account".

If you have the booking number you can also go here and select the "I have a booking number" option. Enter the booking reference and your surname. If the details match, you will be taken to the "Create account" page from where you can enter your details and confirm your account.

Find more answers to frequently asked questions in our FAQs: Bookings & Cancellations page.

How do QA’s virtual classroom courses work?

Our virtual classroom courses allow you to access award-winning classroom training, without leaving your home or office. Our learning professionals are specially trained on how to interact with remote attendees and our remote labs ensure all participants can take part in hands-on exercises wherever they are.

We use the WebEx video conferencing platform by Cisco. Before you book, check that you meet the WebEx system requirements and run a test meeting (more details in the link below) to ensure the software is compatible with your firewall settings. If it doesn’t work, try adjusting your settings or contact your IT department about permitting the website.

Learn more about our Virtual Classrooms.

How do QA’s online courses work?

QA online courses, also commonly known as distance learning courses or elearning courses, take the form of interactive software designed for individual learning, but you will also have access to full support from our subject-matter experts for the duration of your course. When you book a QA online learning course you will receive immediate access to it through our e-learning platform and you can start to learn straight away, from any compatible device. Access to the online learning platform is valid for one year from the booking date.

All courses are built around case studies and presented in an engaging format, which includes storytelling elements, video, audio and humour. Every case study is supported by sample documents and a collection of Knowledge Nuggets that provide more in-depth detail on the wider processes.

Learn more about QA’s online courses.

When will I receive my joining instructions?

Joining instructions for QA courses are sent two weeks prior to the course start date, or immediately if the booking is confirmed within this timeframe. For course bookings made via QA but delivered by a third-party supplier, joining instructions are sent to attendees prior to the training course, but timescales vary depending on each supplier’s terms. Read more FAQs.

When will I receive my certificate?

Certificates of Achievement are issued at the end the course, either as a hard copy or via email. Read more here.

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