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| 98% say our ITIL® training will improve job performance |
92% pass rate for our ITIL® training courses |
98% quality rating for our ITIL® trainers' knowledge |
What is ITIL®?
ITIL® is a professionally recognised certification scheme and provides comprehensive, practical and proven guidance for establishing a service management system, providing a common glossary of terms for businesses using IT enabled services.
ITIL® v4 provides a clear capability model and aligns to your business strategy and customer needs. It expands previous versions by providing a practical and flexible basis to support your organisation on your journey to the new world of Digital Transformation. It provides an end-to-end IT/digital operating model for the delivery and operation of tech-enabled products and services - and enables IT teams to continue to play a crucial role in wider business strategy.
QA's Learning Delivery Director, Adam Stewart, looks at what is new and what has changed in the latest iteration - What's new in the ITIL® v4 Framework?
ITIL® courses
Book online today or, if you need help choosing the right course or would like to discuss business discounts, call us on 01753 898 765.
ITIL® 4 Foundation Certificate
| Learning method | Exam | Pre-course work | ITIL® Official publication | Duration | Price (ex. VAT) | More info | Booking |
| Online |  |
|
|
12 month access | £436 | Outline | |
| Virtual / classroom | |
|
|
2 days (fast track) | £1,230 | Outline | See dates |
| QA Total Learning™ | |
|
|
Multiple sessions | £1,545 | Outline | See dates |
| Virtual / classroom | |
|
|
5 half days | £1,545 | Outline | See dates |
ITIL® 4 Managing Professional Transition Module
| Learning method | Exam | Pre-course work | QA courseware | Duration | Price (ex. VAT) | More info | Booking |
| Virtual / classroom | |
|
|
5 days | £2,860 | Outline | See dates |
ITIL® 4 Specialist: Create, Deliver and Support
| Learning method | Exam | Pre-course work | QA courseware | Duration | Price (ex. VAT) | More info | Booking |
| Virtual / classroom | |
|
|
3 days | £1,900 | Outline | See dates |
ITIL® 4 Specialist: Drive Stakeholder Value
| Learning method | Exam | Pre-course work | QA courseware | Duration | Price (ex. VAT) | More info | Booking |
| Virtual / classroom | |
|
|
3 days | £1,900 | Outline | See dates |
ITIL® 4 Specialist: High-velocity IT
| Learning method | Exam | Pre-course work | QA courseware | Duration | Price (ex. VAT) | More info | Booking |
| Virtual / classroom | |
|
|
3 days | £1,900 | Outline | See dates |
ITIL® 4 Strategist: Direct, Plan and Improve
| Learning method | Exam | Pre-course work | QA courseware | Duration | Price (ex. VAT) | More info | Booking |
| Virtual / classroom | |
|
|
3 days | £1,900 | Outline | See dates |
ITIL® 4 qualification scheme
ITIL® 4 provides an emphasis on the business and technology world, how it works today, and how it will work in the future with agile, DevOps and digital transformation.
= Required
= Certification
Managing Professional
Pass the Foundation and all 4 Managing Professional modules, or skip to the Fast-track (*if you have 17 points under the ITIL v3 scheme)
Strategic Leader
Pass the Foundation and both the Strategist and the Leader modules
Managing Professional
Foundation (take 1)
Foundation (take 1)
ITIL® 4 Foundation Certificate in IT Service Management Total Learning
ITIL4F-TL
2.1 Days
£1,545 ex VAT
View course
ITIL® 4 Foundation Certificate in IT Service Management
ITIL4F
3 Days
£1,545 ex VAT
View course
ITIL® 4 Foundation Certificate in IT Service Management - Fast Track
ITIL4FFT
2 Days
£1,230 ex VAT
View course
ITIL Foundation Certificate in IT Service Management Online Learning with manual&online exam
ITIL4FBEOL
£436 ex VAT
View course
Managing Professional (take 4)
Managing Professional (take 4)
ITIL® 4 Specialist: Create, Deliver and Support
ITIL4SCDS
3 Days
£1,900 ex VAT
View course
ITIL® 4 Strategist: Direct, Plan and Improve
ITIL4SDPI
3 Days
£1,900 ex VAT
View course
ITIL® 4 Specialist: Drive Stakeholder Value
ITIL4SDSV
3 Days
£1,900 ex VAT
View course
ITIL® 4 Specialist: High-velocity IT
ITIL4SHVIT
3 Days
£1,900 ex VAT
View course
Fast track*
Fast track*
Strategic Leader
Average salary: £TBC
Foundation (take 1)
Foundation (take 1)
ITIL® 4 Foundation Certificate in IT Service Management
ITIL4F
3 Days
£1,545 ex VAT
View course
ITIL® 4 Foundation Certificate in IT Service Management - Fast Track
ITIL4FFT
2 Days
£1,230 ex VAT
View course
ITIL Foundation Certificate in IT Service Management Online Learning with manual&online exam
ITIL4FBEOL
£436 ex VAT
View course
Strategic Leader (take 2)
Strategic Leader (take 2)
Why choose ITIL 4?
QA's Head of Service Management Product Development, Martin Waters, highlights why ITIL 4 is relevant in today's service driven world of digital transformation.
Browse our courses
Courses (16)
Courses (16)
Virtual
Classroom
Classroom
ITIL® 4 Foundation Certificate in IT Service Management
ITIL® 4 Foundation Certificate in IT Service Management
ITIL4F
| Level: Fundamentals
| Duration: 3 Days
| Type: Course
IT Service Management
£1,545 + VAT
was £1,545
BOOK NOW
Virtual
Classroom
Classroom
ITIL® 4 - Half day Overview
ITIL® 4 - Half day Overview
ITIL4AH
| Level: Fundamentals
| Duration: 3 Hours
| Type: Course
IT Service Management
£325 + VAT
was £325
BOOK NOW
Virtual
Classroom
Classroom
ITIL® 4 Foundation Certificate in IT Service Management - Fast Track
ITIL® 4 Foundation Certificate in IT Service Management - Fast Track
ITIL4FFT
| Level: Fundamentals
| Duration: 2 Days
| Type: Course
IT Service Management
£1,230 + VAT
was £1,230
BOOK NOW
Classroom
Polestar IT Service Management In Action Simulation
Polestar IT Service Management In Action Simulation
QQPOLESTAR
| Level: Intermediate
| Duration: 1 Day
| Type: Course
IT Service Management
£5,135 + VAT
was £5,135
BOOK NOW
Virtual
Classroom
Classroom
ITIL® Lifecycle Certificate in Service Operations
ITIL® Lifecycle Certificate in Service Operations
ITILLSO
| Level: Intermediate
| Duration: 3 Days
| Type: Course
IT Service Management
£1,755 + VAT
was £1,755
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Virtual
Classroom
Classroom
ITIL® Certificate in Managing Across the Lifecycle
ITIL® Certificate in Managing Across the Lifecycle
ITILMALC
| Level: Intermediate
| Duration: 5 Days
| Type: Course
IT Service Management
£3,080 + VAT
was £3,080
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Virtual
Classroom
Classroom
ITIL® 4 Managing Professional Transition Module
ITIL® 4 Managing Professional Transition Module
ITIL4MPT
| Level: Intermediate
| Duration: 5 Days
| Type: Course
IT Service Management
IT Service Management
£2,860 + VAT
was £2,860
BOOK NOW
Total
Learning
Learning
ITIL® 4 Foundation Certificate in IT Service Management Total Learning
ITIL® 4 Foundation Certificate in IT Service Management Total Learning
ITIL4F-TL
| Level: Fundamentals
| Duration: 2.1 Days
| Type: Course
IT Service Management
£1,545 + VAT
was £1,545
BOOK NOW
Flexible Learning
ITIL® 4 Foundation Certificate in IT Service Management - Five Half Days
ITIL® 4 Foundation Certificate in IT Service Management - Five Half Days
ITIL4FFL
| Level: Fundamentals
| Duration: 2.5 Days
| Type: Course
IT Service Management
£1,545 + VAT
was £1,545
BOOK NOW
Virtual
Classroom
Classroom
ITIL® 4 Specialist: Create, Deliver and Support
ITIL® 4 Specialist: Create, Deliver and Support
ITIL4SCDS
| Level: Expert
| Duration: 3 Days
| Type: Course
IT Service Management
£1,900 + VAT
was £1,900
BOOK NOW
Virtual
Classroom
Classroom
ITIL® 4 Specialist: Drive Stakeholder Value
ITIL® 4 Specialist: Drive Stakeholder Value
ITIL4SDSV
| Level: Expert
| Duration: 3 Days
| Type: Course
IT Service Management
£1,900 + VAT
was £1,900
BOOK NOW
Virtual
Classroom
Classroom
ITIL® 4 Strategist: Direct, Plan and Improve
ITIL® 4 Strategist: Direct, Plan and Improve
ITIL4SDPI
| Level: Expert
| Duration: 3 Days
| Type: Course
IT Service Management
£1,900 + VAT
was £1,900
BOOK NOW
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Unable to spare entire days training?
We offer the option to learn online over consecutive half-days, while maintaining your quality day-to-day working commitments.
Morning and afternoon slots available.
ITIL videos
An introduction to ITIL4 video
Watch
ITIL4 First Look video
Watch
Why choose ITIL4? video
Watch
ITIL4 Specialist: Create, Deliver & Support video
Watch
ITIL4 Specialist: Drive Stakeholder Value video
Watch
ITIL4 Specialist: High Velocity IT video
Watch
ITIL4 Strategist: Direct, Plan & Improve video
Watch
Why should I take ITIL 4 Managing Professional Transition? video
Watch
ITIL4 Managing Professional - The Journey to Master video
Watch
Exploring AXELOS ITIL4: Deep dive video 1
Watch
AXELOS ITIL4 deep dive part 2
Watch
AXELOS ITIL4 deep dive part 3
Watch
Contact us for more information
Call us on 01753 898 765 or fill in the form below: