Why do ITIL® training with QA

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say our ITIL® training will improve job performance

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pass rate for our ITIL® training courses

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quality rating for our ITIL® trainers' knowledge

What is ITIL® certification?

ITIL® is a professionally recognised certification scheme and provides comprehensive, practical and proven guidance for establishing a service management system, providing a common glossary of terms for businesses using IT enabled services.

ITIL® v4 provides a clear capability model and aligns to your business strategy and customer needs. It expands previous versions by providing a practical and flexible basis to support your organisation on your journey to the new world of Digital Transformation.

It provides an end-to-end IT/digital operating model for the delivery and operation of tech-enabled products and services - and enables IT teams to continue to play a crucial role in wider business strategy.

QA offer a wide range of in-person and online ITIL® courses and training across the current framework, including ITIL®4 foundation, specialist and strategist certifications.


ITIL® 4 Framework

ITIL® 4 provides an emphasis on the business and technology world, how it works today, and how it will work in the future with agile, DevOps and digital transformation.

Required Star = Required
Certification = Certification
Managing Professional Pass the Foundation and all 4 Managing Professional modules, or skip to the Fast-track (*if you have 17 points under the ITIL v3 scheme)
Strategic Leader Pass the Foundation and both the Strategist and the Leader modules
Extension Modules 2 standalone courses which tackle green IT and cloud adoption.

Why choose ITIL 4?

QA's Head of Service Management Product Development, Martin Waters, highlights why ITIL 4 is relevant in today's service driven world of digital transformation.

ITIL® certifications

Book online today. If you need help choosing the right course or would like to discuss business discounts, call us on 01753 898 765.

We also offer ITIL®​ 4​ courses in a range of durations, from one day to multiple days, half-days and 12-months' online access. 

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