98%
say our ITIL® training will improve job performance
92%
pass rate for our ITIL® training courses
98%
quality rating for our ITIL® trainers' knowledge

What is ITIL®?

ITIL® is a professionally recognised certification scheme and provides comprehensive, practical and proven guidance for establishing a service management system, providing a common glossary of terms for businesses using IT enabled services.

ITIL® v4 provides a clear capability model and aligns to your business strategy and customer needs. It expands previous versions by providing a practical and flexible basis to support your organisation on your journey to the new world of Digital Transformation. It provides an end-to-end IT/digital operating model for the delivery and operation of tech-enabled products and services - and enables IT teams to continue to play a crucial role in wider business strategy.

QA's Learning Delivery Director, Adam Stewart, looks at what is new and what has changed in the latest iteration - What's new in the ITIL® v4 Framework?

ITIL® courses

Book online today or, if you need help choosing the right course or would like to discuss business discounts, call us on 01753 898 765.

ITIL® 4 Foundation Certificate

Learning method Exam Pre-course work ITIL® Official publication Duration Price (ex. VAT) More info Booking
Online Included Included Included 12 month access £436 Outline
Virtual / classroom Included Included Included 2 days (fast track) £1,130 Outline See dates
QA Total Learning Included Included Included Multiple sessions £1,460 Outline See dates
Virtual / classroom Included Included Included 5 half days £1,460 Outline See dates

ITIL® 4 Managing Professional Transition Module

Learning method Exam Pre-course work QA courseware Duration Price (ex. VAT) More info Booking
Virtual / classroom Included Included Included 5 days £2,625 Outline See dates

ITIL® 4 Specialist: Create, Deliver and Support

Learning method Exam Pre-course work QA courseware Duration Price (ex. VAT) More info Booking
Virtual / classroom Included Included Included 3 days £1,760 Outline See dates

ITIL® 4 Specialist: Drive Stakeholder Value

Learning method Exam Pre-course work QA courseware Duration Price (ex. VAT) More info Booking
Virtual / classroom Included Included Included 3 days £1,760 Outline See dates

ITIL® 4 Specialist: High-velocity IT

Learning method Exam Pre-course work QA courseware Duration Price (ex. VAT) More info Booking
Virtual / classroom Included Included Included 3 days £1,760 Outline See dates

ITIL® 4 Strategist: Direct, Plan and Improve

Learning method Exam Pre-course work QA courseware Duration Price (ex. VAT) More info Booking
Virtual / classroom Included Included Included 3 days £1,760 Outline See dates
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ITIL® 4 qualification scheme

ITIL® 4 provides an emphasis on the business and technology world, how it works today, and how it will work in the future with agile, DevOps and digital transformation.

= Required
= Certification
Managing Professional Pass the Foundation and all 4 Managing Professional modules, or skip to the Fast-track (*if you have 17 points under the ITIL v3 scheme)
Strategic Leader Pass the Foundation and both the Strategist and the Leader modules

Why choose ITIL 4?

QA's Head of Service Management Product Development, Martin Waters, highlights why ITIL 4 is relevant in today's service driven world of digital transformation.

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Portfolio subject
ITIL,
Partner
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Partner subject
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Learning method
Virtual
Live training via web conferencing
Classroom
Hands-on training in a QA learning centre
Online
Self-paced online learning modules and videos
Flexible learning
A series of half-day virtual sessions
Total Learning
QA's most effective way to learn, combining digital and live learning
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Type

Browse our courses

Virtual
Live training via web conferencing
Classroom
Hands-on training in a QA learning centre
Online
Self-paced online learning modules and videos
Flexible learning
A series of half-day virtual sessions
Total Learning
QA's most effective way to learn, combining digital and live learning

Don't know where to start? Try our new course finder tool​

Course finder

Unable to spare entire days training?

We offer the option to learn online over consecutive half-days, while maintaining your quality day-to-day working commitments.

Morning and afternoon slots available.

Learn more about our Half-Day Series

ITIL videos

Contact us for more information

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