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What is ITIL®?

ITIL® is a professionally recognised certification scheme and provides comprehensive, practical and proven guidance for establishing a service management system, providing a common glossary of terms for businesses using IT enabled services.

ITIL® v4 provides a clear capability model and aligns to your business strategy and customer needs. It expands previous versions by providing a practical and flexible basis to support your organisation on your journey to the new world of Digital Transformation. It provides an end-to-end IT/digital operating model for the delivery and operation of tech-enabled products and services - and enables IT teams to continue to play a crucial role in wider business strategy.

QA's Learning Delivery Director, Adam Stewart, looks at what is new and what has changed in the latest iteration - What's new in the ITIL® v4 Framework?

ITIL® 4 qualification scheme

ITIL® 4 provides an emphasis on the business and technology world, how it works today, and how it will work in the future with agile, DevOps and digital transformation.

Required Star = Required
Certification = Certification
Managing Professional Pass the Foundation and all 4 Managing Professional modules, or skip to the Fast-track (*if you have 17 points under the ITIL v3 scheme)
Strategic Leader Pass the Foundation and both the Strategist and the Leader modules
Extension Modules 2 standalone courses which tackle green IT and cloud adoption.

Why choose ITIL 4?

QA's Head of Service Management Product Development, Martin Waters, highlights why ITIL 4 is relevant in today's service driven world of digital transformation.

ITIL® courses

Book online today. If you need help choosing the right course or would like to discuss business discounts, call us on 01753 898 765.

ITIL® 4 courses are available in a range of learning methods: Online (self-paced)QA Total LearningVirtual Classroom and Virtual

We also offer ITIL®​ 4​ courses in a range of durations, from one day to multiple days, half-days and 12-months' online access. 

ITIL® 4 Managing Professional Transition Module




Exam, pre-course work, QA courseware included 

Browse our courses

Don't know where to start? Try our course finder tool​

Course finder

We offer a half-day overview of ITIL4 Foundation

We offer the option to learn online over consecutive half-days, while maintaining your quality day-to-day working commitments.

Morning and afternoon slots available.

Learn more about our half-day overview
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Contact us for more information

Call us on 01753 898 765 or fill in the form below: