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| 98% say our ITIL® training will improve job performance |
92% pass rate for our ITIL® training courses |
98% quality rating for our ITIL® trainers' knowledge |
ITIL® 4 Foundation Certificate – UP TO 45% OFF!
| Learning method | Exam | Pre-course work | ITIL® Official publication | Duration | Price (ex. VAT) | More info | Booking |
| Online |  |
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12 month access | £436 | Outline | |
| Classroom / virtual | |
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3 days | was £1,440 £795 |
Outline | See dates |
| Classroom / virtual | |
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2 days (fast track) | was £1,085 £695 |
Outline | See dates |
| Virtual | |
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5 half days | was £1,440 £795 |
Outline | See dates |
ITIL® 4 Managing Professional Transition Module – 41% OFF!
| Learning method | Exam | Pre-course work | QA courseware | Duration | Price (ex. VAT) | More info | Booking |
| Classroom / virtual | |
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5 days | was £2,525 £1,495 |
Outline | See dates |
ITIL® at a glance
ITIL® is a professionally recognised certification scheme and provides comprehensive, practical and proven guidance for establishing a service management system, providing a common glossary of terms for businesses using IT enabled services.
ITIL® v4 provides a clear capability model and aligns to your business strategy and customer needs. It expands previous versions by providing a practical and flexible basis to support your organisation on your journey to the new world of Digital Transformation. It provides an end-to-end IT/digital operating model for the delivery and operation of tech-enabled products and services - and enables IT teams to continue to play a crucial role in wider business strategy.
QA's Learning Delivery Director, Adam Stewart, looks at what is new and what has changed in the latest iteration of ITIL® - What's new in the ITIL® v4 Framework?
Why choose ITIL4?
QA's Head of Service Management Product Development, Martin Waters, highlights why ITIL4 is relevant in today's service driven world of digital transformation.
Browse our courses
Unable to spare entire days training?
We offer the option to learn virtually over consecutive half-days, whilst maintaining your quality day-to-day working commitments.
Morning and afternoon slots available.
ITIL videos
Offer terms and conditions
- Offer ends 11 September 2020
- Courses must be taken and completed by 30 October 2020
- For new bookings only (existing bookings cannot be cancelled and rebooked to take advantage of the offer)
- The offer cannot be used in conjunction with any other discount. It cannot be used on top of any discounts already agreed on skills licenses or via advanced pricing agreements
- Offer is not transferable to other course dates or events
- If QA reschedule a course, the discount can be transferred to the new date until 30 October 2020
- If QA cancel a course and there is no alternative available, the discount cannot be applied to another one
- Subject to availability
- QA standard terms and conditions apply, except the following under Clause 7c:
Date of Cancellation / Rescheduling Cancellation Fee Payable Rescheduling Fee Payable 20-11 working days prior to course start 50% 50% 10-6 working days prior to course start 100% 50% Fewer than 6 working days prior to course start 100% 100%