Back
ITIL® at a glance
ITIL® is a professionally recognised certification scheme and provides comprehensive, practical and proven guidance for establishing a service management system, providing a common glossary of terms for businesses using IT enabled services.
ITIL® v4 provides a clear capability model and aligns to your business strategy and customer needs. It expands previous versions by providing a practical and flexible basis to support your organisation on your journey to the new world of Digital Transformation. It provides an end-to-end IT/digital operating model for the delivery and operation of tech-enabled products and services - and enables IT teams to continue to play a crucial role in wider business strategy.
QA's Learning Delivery Director, Adam Stewart, looks at what is new and what has changed in the latest iteration of ITIL® - What's new in the ITIL® v4 Framework?
Why choose ITIL4?
QA's Head of Service Management Product Development, Martin Waters, highlights why ITIL4 is relevant in today's service driven world of digital transformation.
Browse our courses
Unable to spare entire days training?
We offer the option to learn virtually over consecutive half-days, whilst maintaining your quality day-to-day working commitments.
Morning and afternoon slots available.