Overview

A three day course designed for people wanting to expand their knowledge in the practice of Business Relationship Management. This course is ideal for those people or organisations seeking knowledge about the practice and benefits of Business relationship management. This course IS NOT for those people who are actively employed as, or seeking employment as a Business relationship manager. Those people should be pointed towards the APMG Business Relationship Management Practitioner course. This ITIL course is focussed on the practice (subject of) Business relationship management rather than the ‘how to’ of Business relationship management.

There is 90 minutes, closed book, multiple choice examination associated with this course. This exam is virtual and can be booked at a time of the delegates choosing and will be invigilated virtually by PeopleCert.

The exam can be booked anytime after 3pm on the last day of the course.

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Prerequisites

An ITIL 4 foundation certificate is mandatory.

Target Audience

This course is applicable for anyone who has an interest in the discipline/Practice of Business Relationship management. Anyone wanting to expand their knowledge in the practice of Business relationship management. This course is ideal for those people or organisations seeking knowledge about the practice and benefits of Business relationship management. This course IS NOT for those people who are actively employed as, or seeking employment as a Business relationship manager. Those people should be pointed towards the APMG Business Relationship Management Practitioner course.

This course can also be a gateway towards the ITIL Practice Manager qualification. Completion of this course constitutes 1/5th of the required knowledge to be awarded the Practice Manager qualification.

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Outline

This course consists of an introduction to Business relationship management, where it sits within the ITIL framework and its worth in relation to the co-creation of value.

It draws upon the purpose of the BRM Practice: To establish and nurture the links between the service provider and the key stakeholders of service consumers at strategic and tactical levels. It includes the identification, analysis, monitoring and continual improvement of relationships with business stakeholders.

The course looks at the capabilities needed for an effective and efficient BRM practice, how it works in relation to the Information and Technology, and Partners and Suppliers dimensions within ITIL. It discusses the roles, skills and organisational solutions that the BRM Practice can bring to an organisation. It also identifies some of the high-level models and techniques associated with managing a BRM function within an organization.

At the end of the course the expectation is that delegates can take away some of the information and use it in their organisations.

It also allows delegates to meet like-minded people, share experiences and learn from each other whilst taking onboard the best practice advice and guidance provided by the instructor.

The syllabus learning objectives:

  • Understand the key concepts of Business Relationship management
  • Understand the BRM value streams and processes
  • Know how to develop the BRM capability in an organisation
  • Know how to apply the BRM models and techniques
  • Understand the BRM roles, skills and organisational solutions
  • Understand how Information and Technology supports and enables Business relationship management
  • Understand the role of Partners and Suppliers in Business Relationship Management
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Why choose QA

  • 98% say our ITIL® training will improve job performance
  • 92% pass rate for our ITIL® training courses
  • 98% quality rating for our ITIL® trainers' knowledge
  • We are fully accredited by PeopleCert

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Dates & Locations

Frequently asked questions

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How can I create an account on myQA.com?

There are a number of ways to create an account. If you are a self-funder, simply select the "Create account" option on the login page.

If you have been booked onto a course by your company, you will receive a confirmation email. From this email, select "Sign into myQA" and you will be taken to the "Create account" page. Complete all of the details and select "Create account".

If you have the booking number you can also go here and select the "I have a booking number" option. Enter the booking reference and your surname. If the details match, you will be taken to the "Create account" page from where you can enter your details and confirm your account.

Find more answers to frequently asked questions in our FAQs: Bookings & Cancellations page.

How do QA’s virtual classroom courses work?

Our virtual classroom courses allow you to access award-winning classroom training, without leaving your home or office. Our learning professionals are specially trained on how to interact with remote attendees and our remote labs ensure all participants can take part in hands-on exercises wherever they are.

We use the WebEx video conferencing platform by Cisco. Before you book, check that you meet the WebEx system requirements and run a test meeting (more details in the link below) to ensure the software is compatible with your firewall settings. If it doesn’t work, try adjusting your settings or contact your IT department about permitting the website.

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How do QA’s online courses work?

QA online courses, also commonly known as distance learning courses or elearning courses, take the form of interactive software designed for individual learning, but you will also have access to full support from our subject-matter experts for the duration of your course. When you book a QA online learning course you will receive immediate access to it through our e-learning platform and you can start to learn straight away, from any compatible device. Access to the online learning platform is valid for one year from the booking date.

All courses are built around case studies and presented in an engaging format, which includes storytelling elements, video, audio and humour. Every case study is supported by sample documents and a collection of Knowledge Nuggets that provide more in-depth detail on the wider processes.

Learn more about QA’s online courses.

When will I receive my joining instructions?

Joining instructions for QA courses are sent two weeks prior to the course start date, or immediately if the booking is confirmed within this timeframe. For course bookings made via QA but delivered by a third-party supplier, joining instructions are sent to attendees prior to the training course, but timescales vary depending on each supplier’s terms. Read more FAQs.

When will I receive my certificate?

Certificates of Achievement are issued at the end the course, either as a hard copy or via email. Read more here.

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