In today’s increasingly connected world, it is more important than ever to understand and adapt to changes in users’ behaviours, environments and needs. Agile approaches help teams focus on working at pace and focusing on quality, but to ensure we build the right things requires a discovery mind-set. QA’s Design Thinking Workshop fulfils this gap and aims to help professionals across industry to develop and refine the skills needed to emphasise, understand and respond to the complex relationship between end users and products or services.

This two-day immersive learning experience blends group activity with discussion to explore the creative process of Design Thinking enabling a practical grasp of the mind-set, methodology and principles.

During the event, learners will explore sector-specific case studies that highlight the do's and don'ts of service design and product development when using Design Thinking.

The workshop will equip learners with the fundamental skills required to apply Design Thinking in their own working environment.

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There are no specific pre-requisites for this course.

This workshop is suitable for anyone new to Design Thinking, or anyone wishing to develop a practical understanding of Design Thinking Principles.

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Learning outcomes

By the end of the workshop you will be able to:

  • Understand and explain Design Thinking and its benefits to peers and stakeholders
  • Apply Design Thinking techniques to support the innovation of products/services
  • Demonstrate a Design Thinking mindset in approaching tasks that require “out the box thinking”
  • Use Design Thinking as a means to solve complex problems
  • Use Design Thinking as a tool to creatively improve products/processes
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Course outline

This two-day workshop begins with a step-by-step walk through introduction to Design Thinking, covering the key aspects of the methodology, as well as the design principles that are promoted.

As the session progresses Learners will work through the five steps of Design Thinking:

  1. Empathise
  2. Define
  3. Ideate
  4. Prototype
  5. Test

At each step, learners will apply techniques learned to the underpinning case study, working through the different phases of the Design Thinking double diamond while developing practical skills to take back to the workplace.

This learning experience offers a deep insight into the concept of Design Thinking with further support given to delegates on how to facilitate the 5 steps of Design Thinking.

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Why choose QA

Want to boost your career in agile? Click on the roles below to see QA‘s learning pathways, specially designed to give you the skills to succeed.

= Required
= Certification
Agile Product Owner
Agile Scrum Master
Agile Leadership
Agile Team Member
Agile Coach
Agile Business Agility Practitioner
Agile Business Analyst
Agile Project & Change Management Leadership
Agile Testing
Agile Programmers & Engineers

= Required
= Certification
BCS Business Analysis International Diploma
Agile Business Analyst
BCS Advanced International Diploma in Business Analysis
BCS International Diploma in Solutions Development
Need to know

Frequently asked questions

How can I create an account on myQA.com?

There are a number of ways to create an account. If you are a self-funder, simply select the "Create account" option on the login page.

If you have been booked onto a course by your company, you will receive a confirmation email. From this email, select "Sign into myQA" and you will be taken to the "Create account" page. Complete all of the details and select "Create account".

If you have the booking number you can also go here and select the "I have a booking number" option. Enter the booking reference and your surname. If the details match, you will be taken to the "Create account" page from where you can enter your details and confirm your account.

Find more answers to frequently asked questions in our FAQs: Bookings & Cancellations page.

How do QA’s virtual classroom courses work?

Our virtual classroom courses allow you to access award-winning classroom training, without leaving your home or office. Our learning professionals are specially trained on how to interact with remote attendees and our remote labs ensure all participants can take part in hands-on exercises wherever they are.

We use the WebEx video conferencing platform by Cisco. Before you book, check that you meet the WebEx system requirements and run a test meeting (more details in the link below) to ensure the software is compatible with your firewall settings. If it doesn’t work, try adjusting your settings or contact your IT department about permitting the website.

How do QA’s online courses work?

QA online courses, also commonly known as distance learning courses or elearning courses, take the form of interactive software designed for individual learning, but you will also have access to full support from our subject-matter experts for the duration of your course. When you book a QA online learning course you will receive immediate access to it through our e-learning platform and you can start to learn straight away, from any compatible device. Access to the online learning platform is valid for one year from the booking date.

All courses are built around case studies and presented in an engaging format, which includes storytelling elements, video, audio and humour. Every case study is supported by sample documents and a collection of Knowledge Nuggets that provide more in-depth detail on the wider processes.

When will I receive my joining instructions?

Joining instructions for QA courses are sent two weeks prior to the course start date, or immediately if the booking is confirmed within this timeframe. For course bookings made via QA but delivered by a third-party supplier, joining instructions are sent to attendees prior to the training course, but timescales vary depending on each supplier’s terms. Read more FAQs.

When will I receive my certificate?

Certificates of Achievement are issued at the end the course, either as a hard copy or via email. Read more here.

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