In order to deliver radical and beneficial change, business analysts must be able to identify, evaluate and improve business processes.
The use of modelling techniques facilitates a methodical and effective approach to defining change requirements. This allows public and commercial sector organisations to achieve significant improvements in the efficiency of their operations and the effectiveness of their product and service delivery. This course will help business analysts deal with these challenges. It will equip delegates with the process modelling skills that are fundamental to the successful improvement of the business.
Following your course you will be sent an email from BCS asking you to register for your exam. Once you have registered and your exam results become available then you will be able to log back into your account and view your results.
This course may be taken as part of the QA programme leading to the BCS International Diploma in Business Analysis.
There are no specific pre-requisites for this course. This course is suitable for those wishing to identify, model, evaluate and improve business processes, and/or attain the BCS Certificate in Modelling Business Processes.
If you are taking a BCS exam you must bring photographic identification with you (passport, driving license or student card), as it is a BCS requirement to produce it for the invigilator prior to the exam. Failure to produce a valid form of photographic identification will result in a candidate not being able to sit the exam. For any questions about what form of identification is acceptable please contact your Account Manager or the QA Examination Administration team on 44 (0)1793 696273.
BCS allow additional time for candidates who have a disability or whose native language differs to that of the examination paper. Full details are provided in the BCS Reasonable Adjustments Policy which is available to view on the BCS website. If you believe you qualify for this then please notify the Exam Administration team on the details below as early as possible. At least two weeks' notice will be required for processing this request. Delegates failing to advise QA and provide evidence when requested, may not be allowed the additional support offered via the BCS policy. QA Exam Administration can be contacted by email email@example.com or by phone 44(0) 1793 696162.
At the end of this course you will be able to:
- Identify and model core business processes at an organisational level
- Identify and model business processes at the process level identify the events that trigger the business processes identify the outcomes from the business processes
- Model the actors, tasks and process flows that comprise a business process analyse the tasks within a business process
- Identify the business rules applied within tasks analyse the performance issues of individual tasks
- Identify the performance measures applied within a business process analyse and improve business processes
The context for business process modelling
Purpose of business process modelling; Process for business process modelling; Approaches to business process modelling; The hierarchy of business processes -organisation, process and task levels; Differences between the process view and the functional view of an organisation; Advantages of the process view Organisational model of processes Strategic context for business processes; Relationships between processes, including those at the same level and between levels of hierarchy; Building an organisational view of processes; Delivering value to customers and the value proposition
Modelling the business processes
Using activity diagrams to model business processes - actors, tasks, process flows, decisions; Modelling as-is business processes; Events that trigger business processes -external, internal, time-based; The outcomes from business processes; Timelines for business processes; Business process measures
Identifying tasks - one person, one place, one time; Documenting steps to complete the tasks; Documenting business rules; Task performance measures
Evaluating and improving business processes
Identifying problems with the as-is business processes; Analysing the process flow; Analysing the handoffs; Analysing the tasks; Staff performance issues; Challenging the business rules; Modelling the to-be business processes; Approaches to business process improvement
Integration of business process modelling and requirements definition; Implementation issues (Approaches - pilot run, direct changeover, parallel; Organisational design; Role definition; Staff development; Managing change implementation
Practice exam questions
Throughout the course, case studies are used to reinforce and practise the topics discussed
Delegates can take the exam by booking on MBPEX-2 (please book separately)
Business Analysis International Diploma pathway
After taking 2 Core, 1 Knowledge-based, and 1 Practitioner course, there is a final exam needed to achieve the certification.
Frequently asked questionsSee all of our FAQs
How can I create an account on myQA.com?
There are a number of ways to create an account. If you are a self-funder, simply select the "Create account" option on the login page.
If you have been booked onto a course by your company, you will receive a confirmation email. From this email, select "Sign into myQA" and you will be taken to the "Create account" page. Complete all of the details and select "Create account".
If you have the booking number you can also go here and select the "I have a booking number" option. Enter the booking reference and your surname. If the details match, you will be taken to the "Create account" page from where you can enter your details and confirm your account.
Find more answers to frequently asked questions in our FAQs: Bookings & Cancellations page.
How do QA’s virtual classroom courses work?
Our virtual classroom courses allow you to access award-winning classroom training, without leaving your home or office. Our learning professionals are specially trained on how to interact with remote attendees and our remote labs ensure all participants can take part in hands-on exercises wherever they are.
We use the WebEx video conferencing platform by Cisco. Before you book, check that you meet the WebEx system requirements and run a test meeting (more details in the link below) to ensure the software is compatible with your firewall settings. If it doesn’t work, try adjusting your settings or contact your IT department about permitting the website.
Learn more about our Virtual Classrooms.
How do QA’s online courses work?
QA online courses, also commonly known as distance learning courses or elearning courses, take the form of interactive software designed for individual learning, but you will also have access to full support from our subject-matter experts for the duration of your course. When you book a QA online learning course you will receive immediate access to it through our e-learning platform and you can start to learn straight away, from any compatible device. Access to the online learning platform is valid for one year from the booking date.
All courses are built around case studies and presented in an engaging format, which includes storytelling elements, video, audio and humour. Every case study is supported by sample documents and a collection of Knowledge Nuggets that provide more in-depth detail on the wider processes.
Learn more about QA’s online courses.
When will I receive my joining instructions?
Joining instructions for QA courses are sent two weeks prior to the course start date, or immediately if the booking is confirmed within this timeframe. For course bookings made via QA but delivered by a third-party supplier, joining instructions are sent to attendees prior to the training course, but timescales vary depending on each supplier’s terms. Read more FAQs.
When will I receive my certificate?
Certificates of Achievement are issued at the end the course, either as a hard copy or via email. Read more here.