This BCS Foundation Certificate in Digital Business Change is designed for anyone involved in or affected by change initiatives required to deliver business benefit. For example:

  • Gain an entry-level qualification by understanding the processes and techniques used in delivering business change.
  • Develop skills and knowledge to support successful business change programmes within your organisation.
  • Understand how to design business changes effectively, including the organisational, people, information, technology and process aspects.
  • The Certificate counts towards the International Diploma in Business Analysis as one of the available knowledge based options.
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There are no entry requirements for this certification.

Target Audience

  • The foundation certificate is for people who want to gain a deep understanding of the many processes, framework, and techniques needed to implement successful business change.
  • Suitable for business analysts, business managers and members of their team, business change managers and project managers
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Learning Outcomes

Learners who engage in this certification will gain a broad understanding of business change, including:

  • An appreciation of the principles, processes, roles and approaches involved in business change
  • How to use information technology to enable business change, and as a driver for business change
  • How to align the organisation with external and internal influences
  • How to implement business change effectively
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Course Outline

  • Change Principles (5%)
    • Describe the business change lifecycle
    • Describe drivers of change
    • Describe risk appetite and risk categories
  • Aligning Change With the Business (20%)
    • Describe techniques to analyse the external environment
    • Describe techniques to analyse the internal environment
    • Describe the components and purpose of a SWOT analysis.
    • Describe the cultural web framework for analysing organisational culture.
    • Describe organisational performance measurement techniques
    • Describe the components of an organisation’s enterprise architecture
    • Describe ethical considerations of digital change
  • Identifying Change (27.5%)
    • State the purpose, advantages and disadvantages of qualitative and quantitative investigation techniques
    • Describe techniques used to record business situations.
    • Identify stakeholder categories using the stakeholder wheel
    • Describe the use of the power/interest grid to analyse and manage stakeholders.
    • Describe business process modelling
    • Describe customer journey mapping.
    • Explain the use of POPIT™ in the gap analysis process.
    • Explain the process for developing options.
    • Describe the three main areas for evaluating the feasibility of options.
    • Describe the fundamental differences in identifying change in Agile environments.
    • Describe the design thinking approach to generating options and designing solutions.
  • Change Requirements (12.5%)
    • Describe the process of establishing change requirements.
    • Identify the key roles and responsibilities in establishing requirements.
    • Identify the different types of requirement.
    • Describe the principles of user-centred design.
    • Identify the four design principles of Web Content Accessibility Guidelines (WCAG).
    • Describe configuration management and change control
  • The Business Case (7.5%)
    • Describe the structure and content of a business case
    • Describe the payback investment appraisal technique
    • Describe business case development within an Agile environment
  • Design and Development (10%)
    • Describe linear and incremental development lifecycles.
    • Describe the Agile development lifecycle
    • Describe the four overarching values of the Agile Manifesto
    • Describe techniques involved in business acceptance testing
  • Change Implementation (10%)
    • Describe the CPPOLDAT framework for assessing an organisation’s readiness for change.
    • Describe strategies used for implementing the identified solution
    • Identify stages of the human response to change.
    • Describe techniques used to gather feedback after implementation
  • Benefits Management (7.5%)
    • Identify typical examples of benefits
    • Describe the elements of a benefits plan.
    • Describe the purpose and processes of a benefits review

The Examination Format

This award is assessed by completing an invigilated online exam that candidates will only be able to access at the date and time they are registered to attend.

Type: 40 Question Multiple Choice

Duration: 1 hour

Supervised/Invigilated: Yes

Open Book: No

Pass Mark: 26/40 (65%)

Distinction Mark: None

Delivery: Online and Post-course

Related Certifications

This course forms part of the BCS International Diploma in Business Analysis.

QA reserves the right to improve the specification and format of its courses for the benefit of its customers without notice to the customer.

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Why choose QA

Dates & Locations

Business Analysis International Diploma pathway

= Required
= Certification
BCS Business Analysis International Diploma
Agile Business Analyst
BCS Advanced International Diploma in Business Analysis
BCS International Diploma in Solutions Development
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