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BCS Foundation Certificate in Digital Business Change (inc exam)
- Categories:
- Product Discovery and Design
- Level:
- Intermediate
- Code:
- FCBC
- Exam:
- Yes - Included
Overview
This course introduces the key principles and practical techniques required to support business change in a digital context. Designed for individuals involved in or impacted by change initiatives, it provides a foundational understanding of how to drive business benefit through effective change implementation. Learners will explore how to design and implement business changes that span people, processes, technology, and information, while aligning with organisational objectives. The course supports the BCS International Diploma in Business Analysis as one of the knowledge-based pathway options.
Prerequisites
There are no formal entry requirements for this course.
Target audience
This course is suitable for professionals involved in business change and transformation, including business analysts, business managers, project managers, and business change managers. It is designed for those looking to develop the knowledge and tools to support successful change delivery within their organisation.
What's included
Select your preferred way to learn:
What is Virtual?
Live, instructor-led training delivered online
Interactive online sessions led by subject matter experts. Learners join live classes, take part in discussions, and complete practical exercises from any location, making it easy to fit collaborative learning into busy schedules.
If you prefer to connect to a course that is taking place in a physical classroom, you can choose our Remote Access option. .
Best for: Teams and individuals who want expert guidance, real-time collaboration, and flexible access.
What's included?
3 Days instructor led course
Exam: Yes - Included
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What is bespoke training?
Custom instructor-led training designed by QA to fit your needs
Tailored programmes built around your organisation’s goals, challenges, and skill levels. Delivered in the format that suits you to maximise relevance and impact.
Best for: Organisations and teams looking to target specific business priorities and capabilities with QA subject matter expertise.
Find out more about the course:
Learning outcomes
By the end of this course, learners will be able to:
- Explain the business change lifecycle and the drivers of change
- Analyse organisational readiness and align change to internal and external business influences
- Identify and evaluate business change needs using a range of investigation and modelling techniques
- Define and manage change requirements aligned to user-centred principles and accessibility
- Develop business cases and evaluate options for investment in change
- Understand the implications of different delivery lifecycles including Agile
- Implement business change effectively using recognised frameworks and feedback mechanisms
- Manage and measure the benefits realisation process
Course outline
Change principles
- Overview of the business change lifecycle
- Understanding risk appetite and change drivers
Aligning change with the business
- Techniques for analysing internal and external environments
- SWOT analysis and the cultural web framework
- Enterprise architecture and performance measurement
- Ethical considerations in digital transformation
Identifying change
- Qualitative and quantitative investigation methods
- Stakeholder analysis using the stakeholder wheel and power/interest grid
- Business process modelling and customer journey mapping
- Gap analysis using POPIT™ and feasibility evaluation
- Identifying change in Agile settings and applying design thinking
Change requirements
- Requirements elicitation and stakeholder roles
- User-centred design principles and WCAG accessibility guidelines
- Configuration management and change control
The business case
- Business case structure and investment appraisal using payback
- Agile considerations for business case development
Design and development
- Linear, incremental, and Agile development approaches
- Agile values and business acceptance testing techniques
Change implementation
- Applying the CPPOLDAT framework for change readiness
- Implementation strategies and human response to change
- Collecting feedback post-implementation
Benefits management
- Identifying benefits and creating benefits plans
- Conducting benefits reviews to ensure measurable value
Exams and assessments
This course includes a BCS Foundation Certificate in Digital Business Change exam voucher. The exam is a one-hour, closed-book, multiple-choice assessment via remote proctor. Learners must schedule the exam to take place after the course. The exam voucher expires 12 months after confirmed attendance of the course.
Hands-on learning
Learners will explore real-world scenarios to develop practical understanding of business change processes. The course includes facilitated exercises, frameworks, and analysis techniques that help bridge theory and application across case-based examples.
Good to know
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All courses are built around case studies and presented in an engaging format, which includes storytelling elements, video, audio and humour. Every case study is supported by sample documents and a collection of Knowledge Nuggets that provide more in-depth detail on the wider processes.
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When will I receive my certificate?
Certificates of Achievement are issued at the end the course, either as a hard copy or via email. Read more here.