What's it all about?

Many of today's core business processes are underpinned by IT services, therefore it is essential to have a strong service management capability. Service management is focused on developing a strategic capability to deliver value to the business.

Adopting best practice methodologies, standards and frameworks will improve productivity and customer satisfaction.

New guidance and frameworks such as ITIL 4 and VeriSM are just the start of a digital revolution in Service Management that puts people and the customer experience at the heart of your service provision.


Achieving the impossible. Better service at lower cost.

Manage business risk

Improve customer relationships

Effectively manage demand for services

Improve productivity

Support digital transformation and business change

Maintain a stable service environment

Reduce unplanned work for mission-critical services

Improve results from customer satisfaction surveys


Service Management training for you

Today, it is impossible to provide the best service management experience without managers properly cross-trained in Agile, Business Relationship Management, LEAN methodology, Cloud and DevOps. That’s why we’re constantly investing in and updating our portfolio of face-to-face, virtual and blended learning options to enable individuals and organisations to excel in digital services.

Find a course you'll love

QA Consultancy

QA can work with you to ensure you have the sustainable service management capacity and capability to meet your current and future needs. Together, we can develop bespoke learning solutions to meet the specific requirements of your organisation, helping you to deliver world class services.

Our philosophy is based on engaging with organisations to understand your requirements and needs. With this understanding our experienced consultants then design, develop and deliver a customised Service Management learning solution that can include Classroom, Virtual, and Digital Learning, in a blended solution.