What's it all about?
Many of today's core business processes are underpinned by IT services, therefore it is essential to have a strong service management capability. Service management is focused on developing a strategic capability to deliver value to the business.
Adopting best practice methodologies, standards and frameworks will improve productivity and customer satisfaction.
Achieving the impossible. Better service at lower cost.
Manage business risk
Improve customer relationships
Effectively manage demand for services
Support digital transformation and business change
Maintain a stable service environment
Reduce unplanned work for mission-critical services
Improve results from customer satisfaction surveys
Service Management training for you
Find a course you'll love
Today, it is impossible to provide the best service management experience without managers properly cross-trained in Agile, Business Relationship Management, LEAN methodology, Cloud and DevOps. That’s why we’re constantly investing in and updating our portfolio of face-to-face, virtual and blended learning options to enable individuals and organisations to excel in digital services.