ITIL® has been proven over twenty years in some of the most demanding IT service environments - from government and public sector organisations to some of the world's leading private companies.
Why is ITIL important?
ITIL provides a dependable IT Service Management framework that can help organisations achieve what seems impossible: well planned, managed and delivered projects at agreed and controlled costs. Good IT Service Management is the key that unlocks value from IT investments.
But justifying investment in IT Service Management is often difficult – until it starts to go wrong.
There are proven benefits of adopting an ITIL approach. Research* shows that adopting an ITIL approach resulted in a 13% reduction in re-occurring incidents, 14% fewer help desk calls, 32% reduction in IT spend and 74% less recovery time after a disaster.
It can also improve and develop positive relationships with customers, manage risks in line with business needs, enable business change and allow for continual improvements.
How ITIL can help your business work better:
- Manage business risk for your services- Identify, prioritise and manage service improvement opportunities
- Identify and focus on what's important
- Improves productivity
- Maintains a stable service environment
- Minimise service failures to meet customer needs
- Forecast, respond to and influence demand effectively
- Measure performance effectively
- Support business changes in an agile way whilst maintaining a stable and low-risk environment
- Build positive business relationships and improved customer satisfaction
- Save costs through efficiencies
ITIL training can help deliver value to your business by helping focus on what's important, measure performance effectively, improve efficiency, unite teams and improve communication.
It is clear that there are many benefits to an organisation, but a question often asked is whether training and the formal certification worth it? An ITIL certification can definitely get you a foot in the door. For those of you who are already experienced in the profession but have not formalised your experience, it can help cement your knowledge and ensure you are consistent in your approach.
* Research by Glomark-Governan 2008
Adam is responsible for the learning delivery teams in QAL. His focus is on ensuring we have the delivery capability and resources to meet our evolving customer requirements, whilst maintaining high standards of delivery across the various specialist teams. Adam is an accredited Service Management professional working with QA since 2008, with over 20 years’ experience in the Service Management and learning industry. Prior to QA, Adam worked within the education and consultancy space, working for PinkRoccade, Getronics and Serco Solutions.
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