Mundipharma had spent 18 months rolling out IT Service Management (ITSM), a process which included ITIL training and the design and implementation of ITIL processes. At this stage, Mundipharma felt it was time to initiate an independent review of progress to ensure that the programme was adding maximum value to the business. To achieve this, it decided to undertake an externally-run Maturity Assessment to gain an objective view of what was working well and what may need tuning as the programme deployment continued.
To carry out the assessment Mundipharma selected QA, an industry-leading expert who had been working with the organisation since July 2010 to provide ITIL training. QA's skillset and knowledge of the organisation made them the partner of choice for the critical piece of work.