This workshop offers a structured, consistent yet flexible approach to evaluating learning events. TAP's best-practice evaluation process builds upon the analysis, design, delivery, and workplace application phases of the training cycle and establishes what impact learning events have had on the real needs of the business and the people working in it. Learners will be introduced to the theory of evaluation through a case study and will critically review their own evaluation practices for L&D projects, writing action plans to implement on return to work.

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It is strongly recommended that learners first attend the TAP Learning Needs Analysis course. It is also recommended that learners have attended the TAP Design course.

Target Audience

This course is for anyone who is required to evaluate learning events (classroom-based or live online courses e-learning etc.) as part of their role.

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Assessment information

Learners will be able to plan an evaluation activity for their L&D projects following the seven-step TAP® Evaluation Process and using provided templates to guide them.


During the workshop, learners will apply the theory of each step of the process to their own L&D projects by completing an action plan at key stages. There will be a focus on planning actions during the workshop so that learners have practical solutions to implement on return to work.

After the workshop, learners will provide documented evidence of how they have applied their learning to their work.

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Session details

Part 1: Getting started (pre-requisites)

Before the workshop, there is an important pre-course preparation document which will be marked as a milestone within QA’s online platform. The learners will be asked to:

  • read the learning log and establish their goals for the workshop.
  • think about a work-based learning event that the evaluation process can be applied to during and after the workshop.

Part 2: Two-day workshop

Day one:

  • Introduction to the evaluation process – who is involved in evaluation and how the TAP evaluation process maps to the training cycle and the Kirkpatrick Evaluation model.
  • Aligning L&D projects to organisational goals.
  • Writing project aims.
  • Writing measurable business benefits.
  • Aligning learning outcomes to content analysis.
  • Assessing learning in the workplace.
  • Aligning learning objectives to learning outcomes.
  • Matching learning objectives and session assessments.

Day two:

  • Gathering feedback from learners and line managers.
  • Collating feedback and assessment evidence for analysis.
  • Analysing, interpreting, and displaying feedback, assessments and workplace application data, and actioning results.
  • Reviewing measurable business benefits.

Part 3: Applying the learning at work

  • Learners will have up to two months to further develop their skills, knowledge, and behaviours within the areas learnt.
  • Learners will document their actions using a provided template, giving them the opportunity to reflect, plan, and discuss next steps with their manager/organisation.

Obtaining a digital badge

Once the following steps have been undertaken, a digital badge will be awarded:

  • Completion of the learning within the workshop.
  • Application of the learning in the workplace within two months of the workshop.
  • Evidence of reflection and action planning within the learning log.
  • A submitted declaration of implementation of actions that has been signed by the learner and their line manager.

If nine or more days of TAP Training have been completed and digital badges have been awarded, a TAP Excellence badge can be claimed by writing to qa.customerservice@qa.com

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Why choose QA

Dates & Locations

Frequently asked questions

See all of our FAQs

How can I create an account on myQA.com?

There are a number of ways to create an account. If you are a self-funder, simply select the "Create account" option on the login page.

If you have been booked onto a course by your company, you will receive a confirmation email. From this email, select "Sign into myQA" and you will be taken to the "Create account" page. Complete all of the details and select "Create account".

If you have the booking number you can also go here and select the "I have a booking number" option. Enter the booking reference and your surname. If the details match, you will be taken to the "Create account" page from where you can enter your details and confirm your account.

Find more answers to frequently asked questions in our FAQs: Bookings & Cancellations page.

How do QA’s virtual classroom courses work?

Our virtual classroom courses allow you to access award-winning classroom training, without leaving your home or office. Our learning professionals are specially trained on how to interact with remote attendees and our remote labs ensure all participants can take part in hands-on exercises wherever they are.

We use the WebEx video conferencing platform by Cisco. Before you book, check that you meet the WebEx system requirements and run a test meeting (more details in the link below) to ensure the software is compatible with your firewall settings. If it doesn’t work, try adjusting your settings or contact your IT department about permitting the website.

Learn more about our Virtual Classrooms.

How do QA’s online courses work?

QA online courses, also commonly known as distance learning courses or elearning courses, take the form of interactive software designed for individual learning, but you will also have access to full support from our subject-matter experts for the duration of your course. When you book a QA online learning course you will receive immediate access to it through our e-learning platform and you can start to learn straight away, from any compatible device. Access to the online learning platform is valid for one year from the booking date.

All courses are built around case studies and presented in an engaging format, which includes storytelling elements, video, audio and humour. Every case study is supported by sample documents and a collection of Knowledge Nuggets that provide more in-depth detail on the wider processes.

Learn more about QA’s online courses.

When will I receive my joining instructions?

Joining instructions for QA courses are sent two weeks prior to the course start date, or immediately if the booking is confirmed within this timeframe. For course bookings made via QA but delivered by a third-party supplier, joining instructions are sent to attendees prior to the training course, but timescales vary depending on each supplier’s terms. Read more FAQs.

When will I receive my Digital Badge?

Digital badges for individual courses will be issued automatically upon submission of approved learning at course completion.

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