This course offers a structured approach to identifying learning needs to ensure the most appropriate intervention is designed. Accurately recognising learning and the business needs enables solutions to address performance gaps between what a target group currently knows or does and what the organisation requires it to know or do.

The course will work through the ten-step TAP Learning Needs Analysis Process, building upon the preliminary discussion with the sponsor requesting the learning through to making recommendations for a learning solution.

Target Audience

This course is designed for anyone who is required to undertake a learning needs analysis of organisational and learners’ needs as a part of their role.

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Assessment information


Participants will be able to plan the analysis of your project following the ten-step TAP Learning Needs Analysis Process using the templates to guide you.


During the course, participants will plan a learning needs analysis for a work-based project. Achievement will by the verification of submitted templates mapped to the ten-step TAP Learning Needs Analysis Process.

After the course, participants will provide documented evidence of how they have applied their learning to their work.

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Session details

Part 1: Getting started (pre-requisites)

Before the workshop, there is an important pre-course preparation document, which will be marked as a milestone within QA’s online platform. The participants will have to:

  • read the learning log and establish their goals for the course.
  • agree upon a work-based learning project with their line manager to work on and after the course.
  • complete the Scoping template for agreed learning project.

Part two: Two-day workshop

Day one:

  • Introduction to the analysis process
  • Scope the project
  • Plan for evaluation
  • Write project aim
  • Gather information

Day two:

  • Analyse the content
  • Write outcomes
  • Select delivery options
  • Analyse environments
  • Estimate costs
  • Make recommendations

Part three: Applying the learning at work

  • Participants will have up to two months to further develop their skills, knowledge and behaviours within the areas learnt.
  • They will document their actions using a template we provide giving them the opportunity to reflect, plan and discuss next steps with their managers/organisations.

Obtaining a digital badge

Once the following has been undertaken, a digital badge will be awarded:

  • Completion of the learning within the course.
  • Application of the learning in the workplace within two months of the course.
  • Evidence of reflection and action planning within the learning log.
  • Declaration of implementation of actions signed by them and line manager and submitted.

If nine or more days of TAP Training have been completed and digital badges have been awarded, a TAP Excellence badge can be claimed by writing to qa.customerservice@qa.com

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Why choose QA

Special Notices

This course is also available as an online digital course covering the same learning outcomes as the classroom event. Please contact us for more details.

Dates & Locations

Frequently asked questions

See all of our FAQs

How can I create an account on myQA.com?

There are a number of ways to create an account. If you are a self-funder, simply select the "Create account" option on the login page.

If you have been booked onto a course by your company, you will receive a confirmation email. From this email, select "Sign into myQA" and you will be taken to the "Create account" page. Complete all of the details and select "Create account".

If you have the booking number you can also go here and select the "I have a booking number" option. Enter the booking reference and your surname. If the details match, you will be taken to the "Create account" page from where you can enter your details and confirm your account.

Find more answers to frequently asked questions in our FAQs: Bookings & Cancellations page.

How do QA’s virtual classroom courses work?

Our virtual classroom courses allow you to access award-winning classroom training, without leaving your home or office. Our learning professionals are specially trained on how to interact with remote attendees and our remote labs ensure all participants can take part in hands-on exercises wherever they are.

We use the WebEx video conferencing platform by Cisco. Before you book, check that you meet the WebEx system requirements and run a test meeting (more details in the link below) to ensure the software is compatible with your firewall settings. If it doesn’t work, try adjusting your settings or contact your IT department about permitting the website.

Learn more about our Virtual Classrooms.

How do QA’s online courses work?

QA online courses, also commonly known as distance learning courses or elearning courses, take the form of interactive software designed for individual learning, but you will also have access to full support from our subject-matter experts for the duration of your course. When you book a QA online learning course you will receive immediate access to it through our e-learning platform and you can start to learn straight away, from any compatible device. Access to the online learning platform is valid for one year from the booking date.

All courses are built around case studies and presented in an engaging format, which includes storytelling elements, video, audio and humour. Every case study is supported by sample documents and a collection of Knowledge Nuggets that provide more in-depth detail on the wider processes.

Learn more about QA’s online courses.

When will I receive my joining instructions?

Joining instructions for QA courses are sent two weeks prior to the course start date, or immediately if the booking is confirmed within this timeframe. For course bookings made via QA but delivered by a third-party supplier, joining instructions are sent to attendees prior to the training course, but timescales vary depending on each supplier’s terms. Read more FAQs.

When will I receive my Digital Badge?

Digital badges for individual courses will be issued automatically upon submission of approved learning at course completion.

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Please contact us for more information