The world of work is faster paced than ever before. There's so much going on that people can't remember everything and it's harder than ever to find the time to attend formal training courses.

Learning in the workflow means that people do not have to step away from their work to learn. Instead, they 'pull' the learning or support that they need and use it inside their work. Organisations are increasingly turning to workflow learning to provide high-quality resources to help improve and support performance and get a better return on their L&D investment.

Now, more than ever, it's essential to be able to provide solutions that employees can use to support and improve their performance without leaving their workspace.

Target audience

This course is designed for L&D heads, business partners, consultants, and instructional designers who want to provide relevant and effective workflow-based learning.

Read more

Delegates will learn how to

By the end of this course, learners will be able to do the following:

  • Make the case for adopting workflow learning

  • Implement an agile approach to developing just-in-time learning and support resources

  • Produce a performance support resource

  • Produce a piece of ‘just-in-time’ learning

  • Explain how they would implement, curate, evaluate and maintain workflow learning resources


Participants will provide documented evidence of how they have applied their learning to their work.

Read more


Part One: Getting started (prerequisites)

Before the workshop, there is an imporant pre course preparation document which will be marked as a milestone within QA's online platform. The participants will have to:

  • Read the brief for the ‘Apply’ phase of the learning
  • Establish their goals for the course
  • Decide on a workflow learning project to work on in the course and in the 'Apply' phase and agree it with their line manager

Part Two: Three-day workshop

Day One: Foundations of workflow learning

  • Why workflow learning matters
  • Using an agile development approach
  • Analysing the need and building the concept
  • Designing the user experience
  • Choosing delivery media

Day Two: Creating a performance support resource

  • Production tools and platforms
  • Planning performance support
  • Understanding prototypes and testing
  • Producing a prototype performance support resource
  • Showcasing and testing the performance support prototype and feedback

Day Three: Developing just-in-time learning

  • How to build a just-in-time learning asset
  • Produce a prototype just-in-time learning asset
  • Showcase and testing the just-in-time learning prototype and feedback
  • Implementing, curating, evaluating and maintaining workflow learning
  • Workshop wrap up and next steps

Part Three: Applying the learning at work

  • Learners will have up to two months to further develop both prototypes for real-world implementation at work
  • They will document the process using a template we provide
  • The project work will be signed-off by their line manager and submitted to TAP for checking

Obtaining a digital badge

Upon completion of the steps in Part three a digital badge will be awarded.

If you have completed 9 or more days of TAP Training and been awarded the associated digital badges, you can claim a TAP Excellence badge by writing to qa.customerservice@qa.com

Read more

Why choose QA

Dates & Locations

Frequently asked questions

See all of our FAQs

How can I create an account on myQA.com?

There are a number of ways to create an account. If you are a self-funder, simply select the "Create account" option on the login page.

If you have been booked onto a course by your company, you will receive a confirmation email. From this email, select "Sign into myQA" and you will be taken to the "Create account" page. Complete all of the details and select "Create account".

If you have the booking number you can also go here and select the "I have a booking number" option. Enter the booking reference and your surname. If the details match, you will be taken to the "Create account" page from where you can enter your details and confirm your account.

Find more answers to frequently asked questions in our FAQs: Bookings & Cancellations page.

How do QA’s virtual classroom courses work?

Our virtual classroom courses allow you to access award-winning classroom training, without leaving your home or office. Our learning professionals are specially trained on how to interact with remote attendees and our remote labs ensure all participants can take part in hands-on exercises wherever they are.

We use the WebEx video conferencing platform by Cisco. Before you book, check that you meet the WebEx system requirements and run a test meeting (more details in the link below) to ensure the software is compatible with your firewall settings. If it doesn’t work, try adjusting your settings or contact your IT department about permitting the website.

Learn more about our Virtual Classrooms.

How do QA’s online courses work?

QA online courses, also commonly known as distance learning courses or elearning courses, take the form of interactive software designed for individual learning, but you will also have access to full support from our subject-matter experts for the duration of your course. When you book a QA online learning course you will receive immediate access to it through our e-learning platform and you can start to learn straight away, from any compatible device. Access to the online learning platform is valid for one year from the booking date.

All courses are built around case studies and presented in an engaging format, which includes storytelling elements, video, audio and humour. Every case study is supported by sample documents and a collection of Knowledge Nuggets that provide more in-depth detail on the wider processes.

Learn more about QA’s online courses.

When will I receive my joining instructions?

Joining instructions for QA courses are sent two weeks prior to the course start date, or immediately if the booking is confirmed within this timeframe. For course bookings made via QA but delivered by a third-party supplier, joining instructions are sent to attendees prior to the training course, but timescales vary depending on each supplier’s terms. Read more FAQs.

When will I receive my Digital Badge?

Digital badges for individual courses will be issued automatically upon submission of approved learning at course completion.

Contact Us

Please contact us for more information