This course provides participants with the skills to facilitate events such as focus groups, workshops, team meetings, briefings, and business improvement meetings, etc. Participants will learn how to open and close an event using subtle language patterns, helping to build rapport with a group and influence a positive outcome.

They will learn a variety of facilitation methods and processes that can be used as appropriate to the outcome required. They will explore a range of challenging behaviours and the strategies to manage these behaviours within the group setting. They will find out about the problem-solving model and will have the opportunity to participate in a problem-solving focus group.

Target Audience

This course is suitable for anyone who needs to facilitate the gathering of opinions, solving problems, making decisions, developing a solution, gauging reactions to a proposition, securing a consensus, debating a complex matter, or developing ideas.

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There are no pre-requisites for this course.

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Assessment information


Participants will plan and facilitate a work-based event to include defined processes, appropriate methods and three language patterns which follows TAP® Facilitation Skills guidelines.


The assessment is in two parts:

  1. During the course, participants will plan and facilitate a 20-minute session, assessed against TAP guidelines. Feedback will be given and an action plan created based on the feedback.
  2. After the course, participants will implement actions agreed with their trainer and have them signed off by their manager. This confirmation will be sent to QA.

QA will check the submission and once confirmed, will release the TAP® Learning Digital Badge in recognition of successful course completion and application of new skills.

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Session details

Part One: Getting Started (pre-requisites)

Before the workshop, participants will complete an important pre-course preparation document, which will be marked as a milestone within QA’s online platform.

Participants will have to:

  • Read the learning log and establish their goals for the course.
  • Agree a realistic, work-based topic for their facilitation session with their line manager.

Part Two: Three-Day Workshop

Day 1:

  • Presentation of self
  • Building rapport
  • Language patterns
  • Opening the event
  • Facilitation methods
  • Closing the event

Day 2:

  • Modes of intervention
  • Problem solving
  • Managing challenge
  • Planning for facilitation

Day 3:

  • Facilitate event
  • Feedback
  • Action planning

Part three: Applying the Learning at Work

  • Participants will have up to two months to further develop their skills, knowledge, and behaviour by applying agreed actions at work. They will have the opportunity to reflect, analyse and discuss next steps with their manager.
  • Participants will document the process using the template provided.

Obtaining the TAP® Learning Digital Badge

Once the following has been undertaken, a digital badge will be awarded based on the following:

  • Completion of the learning within the course.
  • Application of the learning in the workplace within two months of the course.
  • Evidence of reflection and action planning within the learning log.
  • Declaration of implementation of actions signed by them and line manager and submitted.

When nine or more days of TAP® training courses have been completed and associated digital badges have been awarded, participants can claim a TAP® Learning Excellence badge by writing to qacustomerservice@qa.com.

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Why choose QA

Dates & Locations

Frequently asked questions

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How can I create an account on myQA.com?

There are a number of ways to create an account. If you are a self-funder, simply select the "Create account" option on the login page.

If you have been booked onto a course by your company, you will receive a confirmation email. From this email, select "Sign into myQA" and you will be taken to the "Create account" page. Complete all of the details and select "Create account".

If you have the booking number you can also go here and select the "I have a booking number" option. Enter the booking reference and your surname. If the details match, you will be taken to the "Create account" page from where you can enter your details and confirm your account.

Find more answers to frequently asked questions in our FAQs: Bookings & Cancellations page.

How do QA’s virtual classroom courses work?

Our virtual classroom courses allow you to access award-winning classroom training, without leaving your home or office. Our learning professionals are specially trained on how to interact with remote attendees and our remote labs ensure all participants can take part in hands-on exercises wherever they are.

We use the WebEx video conferencing platform by Cisco. Before you book, check that you meet the WebEx system requirements and run a test meeting (more details in the link below) to ensure the software is compatible with your firewall settings. If it doesn’t work, try adjusting your settings or contact your IT department about permitting the website.

Learn more about our Virtual Classrooms.

How do QA’s online courses work?

QA online courses, also commonly known as distance learning courses or elearning courses, take the form of interactive software designed for individual learning, but you will also have access to full support from our subject-matter experts for the duration of your course. When you book a QA online learning course you will receive immediate access to it through our e-learning platform and you can start to learn straight away, from any compatible device. Access to the online learning platform is valid for one year from the booking date.

All courses are built around case studies and presented in an engaging format, which includes storytelling elements, video, audio and humour. Every case study is supported by sample documents and a collection of Knowledge Nuggets that provide more in-depth detail on the wider processes.

Learn more about QA’s online courses.

When will I receive my joining instructions?

Joining instructions for QA courses are sent two weeks prior to the course start date, or immediately if the booking is confirmed within this timeframe. For course bookings made via QA but delivered by a third-party supplier, joining instructions are sent to attendees prior to the training course, but timescales vary depending on each supplier’s terms. Read more FAQs.

When will I receive my Digital Badge?

Digital badges for individual courses will be issued automatically upon submission of approved learning at course completion.

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