Special Notices

Please note: for Attend from Anywhere customers an additional screen is required for this course to work through remote desktop labs and view training information.


In this hands-on instructor led course, you will learn about the Google suite of apps to perform everyday work tasks such as email, calendar, tasks, word processing, spreadsheets, as well as learning about the other G Suite tools.

Target Audience

This course is suitable for any individual whose organisation has, or is due to, implement the G Suite apps by Google in the workplace. This course can also be useful for individuals wanting to further their knowledge on the General functionality of Google end user apps.


  • Use a mouse
  • Type and use a keyboard
  • Experience in web browsing
  • Work with windows - minimise, maximise, open and close
  • Basic skills with Microsoft Office applications, or equivalent, are recommended, but not mandatory

Dual monitor setup is required for when attending this course via the QA Attend from Anywhere delivery method.

Learning Outcomes

  • Understand the various Google apps available and what they do
  • Log in to the Google apps domain and navigate your way around
  • Understand and use the Gmail app to communicate with colleagues efficiently
  • Communicate with colleagues using Google Hangouts
  • Use Google Calendar to keep track of schedules
  • Use Google contacts to store contacts and create address groups
  • Create and share documents using Google drive
  • Work with the Google docs and sheets apps
  • Understand and use the Google keep app
  • Learn about additional apps and add-ons available to you

Course Outline

Module 1 - Introduction to the G Suite tools

  • Topic A - What are the G Suite tools?
  • Topic B - “The Cloud”
  • Topic C - Introducing Google Chrome
  • Topic D - Logging in to your G Suite tools

Module 2 - Communicating using the Gmail app

  • Topic A - Introduction to Gmail
  • Topic B - Composing emails
  • Topic C - Common email tasks
  • Topic D - Inbox views
  • Topic E - Working with labels
  • Topic F - Stars and Importance
  • Topic G - Searching and Filters
  • Topic H - Gmail settings

Module 3 - Google Calendar and Contacts

  • Topic A - The Google Calendar
  • Topic B - Contacts

Module 4 - Google Chat / Meet

  • Topic A - Using Hangouts within Gmail
  • Topic B - The Google Chat app
  • Topic C - The Google Meet app

Module 5 - Google Keep

  • Topic A - An introduction to Google Keep
  • Topic B - Adding notes
  • Topic C - Managing notes

Module 6 - Google Drive and productivity apps

  • Topic A - Introducing Google Drive
  • Topic B - The browser app
  • Topic C - The Google Drive app
  • Topic D - Introducing Google Docs
  • Topic E - Introducing Google Sheets