About this course

Course type Performance
Course code MPDIP
Duration 2 Days

Influencing is a crucial element of being a great communicator. You already possess innate influencing skills, a lot of which is done unconsciously. To be a really great influencer these skills can be enhanced by moving them to your conscious mind and developing them.

How you put your case across and how you're perceived can have a large bearing on the outcome.

People often ask us:

  • How can I be more persuasive?
  • How do I get it right first time?
  • How do I help people understand 'what's in it for them'?
  • How do I stay calm when faced with resistance?

This interactive and practical workshop will provide you with insights in to how others prefer to be influenced.
If you want your ideas and suggestions to be adopted, can we persuade you to join us?

Target audience:

This course is aimed at people who are wanting to be more influential with their peers, direct reports, customers, stakeholders and managers. In fact anyone that needs to influence and persuade.

The QA training has given me the persuasive tools I needed to push back with clients when I believed they were making the wrong decisions.


Course attendee | Novemeber 2016

Learning outcomes

At the end of this workshop you will be able to:

  • Adapt your behaviour to achieve a win-win
  • Put yourself in 'someone else's shoes'
  • Lay the groundwork to your influencing
  • Use persuasion to get the outcome you need
  • Respond positively when met with resistance

What will the course cover?

  • Influence, persuasion, manipulation or coercion?
  • Why people say "yes"
  • Influencing obstacles and winning behaviours
  • Push and pull influencing
  • Child-adult influencing
  • Influencing strategies
  • Power and influencing
  • Planning influencing
  • Handling resistance
  • Business simulation game to test learning


2 Days


This course is authored by QA

Delivery Method

Delivery method


Face-to-face learning in the comfort of our quality nationwide centres, with free refreshments and Wi-Fi.

Trusted, awarded and accredited

Fully accredited to ensure we provide the highest possible standards in learning

All third party trademark rights acknowledged.