Overview
Emotional intelligence is the key to success, proven by a ground breaking research study; people with high emotional intelligence are able to navigate the world of work with an optimistic approach, they are more able to handle setbacks, they enable strong business relationships and are able to solve conflict more easily.
People often ask us:
- How do I keep control of my emotions at work?
- How can I choose to respond to challenging situations in a calm and controlled way?
- How do I recognise emotional cues in other people?
With evidence showing that many employers now assess emotional intelligence as a standard recruitment practice, it is clear that working with emotional intelligence is a necessary business skill. The great news is that emotional intelligence is not fixed and more people than ever before are now recognising this and actively seeking to learn and develop their emotional intelligence.
This thought provoking and practical workshop will encourage you to review your own emotional intelligence and give you some strategies to work with emotional intelligence
Target audience
This course is aimed at those who are new to emotional intelligence. You will learn what emotional intelligence is, why it works and how to use it to develop yourself as well as improve business relationships.
Prerequisites
There are no prerequisites for this workshop.
Learning outcomes
- Review your emotional intelligence competencies
- State what drives your emotions and how they impact you
- Recognise your emotional cues
- Explain how the brain processes emotion
- Prevent emotions from hijacking your relationships
- Recognise emotional cues in others
- Practice empathy when responding to others
What will the course cover?
- Introduction to Emotional Intelligence
- Knowing me knowing you
- How we communicate and your thinking process
- Communication filters
- Tuning into your emotions
- Can you feel it?
- Managing challenging emotions
- The power of empathy
- Emotional Intelligence in practice
- Peer coaching and action planning
Frequently asked questions
See all of our FAQsHow can I create an account on myQA.com?
There are a number of ways to create an account. If you are a self-funder, simply select the "Create account" option on the login page.
If you have been booked onto a course by your company, you will receive a confirmation email. From this email, select "Sign into myQA" and you will be taken to the "Create account" page. Complete all of the details and select "Create account".
If you have the booking number you can also go here and select the "I have a booking number" option. Enter the booking reference and your surname. If the details match, you will be taken to the "Create account" page from where you can enter your details and confirm your account.
Find more answers to frequently asked questions in our FAQs: Bookings & Cancellations page.
How do QA’s virtual classroom courses work?
Our virtual classroom courses allow you to access award-winning classroom training, without leaving your home or office. Our learning professionals are specially trained on how to interact with remote attendees and our remote labs ensure all participants can take part in hands-on exercises wherever they are.
We use the WebEx video conferencing platform by Cisco. Before you book, check that you meet the WebEx system requirements and run a test meeting (more details in the link below) to ensure the software is compatible with your firewall settings. If it doesn’t work, try adjusting your settings or contact your IT department about permitting the website.
Learn more about our Virtual Classrooms.
How do QA’s online courses work?
QA online courses, also commonly known as distance learning courses or elearning courses, take the form of interactive software designed for individual learning, but you will also have access to full support from our subject-matter experts for the duration of your course. When you book a QA online learning course you will receive immediate access to it through our e-learning platform and you can start to learn straight away, from any compatible device. Access to the online learning platform is valid for one year from the booking date.
All courses are built around case studies and presented in an engaging format, which includes storytelling elements, video, audio and humour. Every case study is supported by sample documents and a collection of Knowledge Nuggets that provide more in-depth detail on the wider processes.
Learn more about QA’s online courses.
When will I receive my joining instructions?
Joining instructions for QA courses are sent two weeks prior to the course start date, or immediately if the booking is confirmed within this timeframe. For course bookings made via QA but delivered by a third-party supplier, joining instructions are sent to attendees prior to the training course, but timescales vary depending on each supplier’s terms. Read more FAQs.
When will I receive my certificate?
Certificates of Achievement are issued at the end the course, either as a hard copy or via email. Read more here.