Our QA point of view is that in the digital age, emotional intelligence (EI) is more relevant than ever and amongst a wider set of roles. EI sets us apart from technology including AI. Whether in a technical role or a business role, or a role that transcends the two, emotional intelligence helps build trusted relationships using interpersonal communication through multiple channels. As AI competes for and transforms traditional roles, the value of improving your emotional intelligence increases.

Within any change, often characterised by the volume and pace of changes in technology, EI helps you choose and regulate your response to change, whether than be in an evolving role, within a new use of technology, or when strategy pivots. EI helps work together to seek new opportunities that fuel growth, where coming to a joint, fast, and creative understanding can leverage those opportunities before their value wanes. Emotional intelligence is vital in engaging ever more demanding customers and responding to their needs and wants.

Other situations in which EI is vital include - avoiding miscommunication in hybrid settings, within discussions about the use of AI as it raises ethical debates, enhancing well-being where screens and uncertainty prevail, and managing conflict, if not avoiding it, through active listening and empathy.

The business value improved EI brings in the digital age is substantial.

What can heightened EI do for you and your organisation?

Being more emotionally intelligent, helps be more productive at work – you do more and do more with less effort. You face less conflicts, know how to manage them better and have more interesting opportunities to engage with, through building new and making more of established relationships. You have more options open to you as you listen to others. You manage yourself better through self-awareness and become more comfortable with considering the impact of emotions in the workplace.

Our approach to your spending time learning

We do not bombard you with the history of EI, or too many ways of thinking about it. We need you to have the headspace to think through the relevance of EI to your role, organisation, and sector. Our emphasis is on your having fresh perspectives within the context of your organisation, so you and who is paying for your training gain.

Throughout the course, we pause to allow you to think and record what it all means to you. You walk away, not with a hurried plan that you are not that committed to, written at the end of the course. Instead, you have a well thought through and considered way of translating the learning into your workplace that you build on throughout the course.

Breakouts where the content is related to in depth in personalised ways through comparing and contrasting the experiences and views of others. These breakouts are not passive, nor forced contrived interaction. Prepare to think deeply about the meaning and worth of EI in your role for your career and your organisation.

What’s included?

Included are sessions that are clear in how the learning can be translated into different contexts and different roles. Knowledge is placed within relatable scenarios that extract the role of the context, the possible outcomes, and which allow you to gain insight into what can make a difference in your context. As much as the theme is EI, relevant connections are made to other concepts that draw connections between the scenarios, concepts, and performance.

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Our learning is geared towards people wishing to link developments in their EI to personal professional and business performance. Learning from the importance of context in how you use EI is an important part of this course.

There is no pre learning or pre-requisites. You are purely asked to come with an idea of why and how EI can help you contribute more to your organisation in a way that suits you and/or the curiosity to explore what others think and feel to provoke your own thinking and doing. Throughout the sessions you will be asked to complete a QA Leveraging Learning Log so that your learning is translated into relevant opportunities for you to use different perspectives of what you learn as you work and grow.

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Learning outcomes

  • Demonstrate understanding of how emotional intelligence impacts performance and results.
  • Utilise the framework for emotional intelligence to identify strengths and limitations, and support action planning and behavioural change.
  • Identify actions to increase your self-awareness, self-management, social awareness, and relationship management.
  • Develop and implement robust ways of leveraging the learning.
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What will the course cover?

The course places EI in the context of organisations striving to improve their performance though personal professional performance. It has a logical story that shows connections between the themes and business performance through individual awareness and change. Themes include:

  • QA’s Winning in the Digital AgeFramework
  • Role of Emotional Intelligence in Winning in the Digital Age
  • Defining emotional intelligence
  • Developing your self-awareness
  • Developing your self-management
  • Developing your social awareness
  • Developing your relationship management

We look forward to running these events to make a difference to every learner and your organisation.

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Why choose QA

Need to know

Frequently asked questions

How can I create an account on myQA.com?

There are a number of ways to create an account. If you are a self-funder, simply select the "Create account" option on the login page.

If you have been booked onto a course by your company, you will receive a confirmation email. From this email, select "Sign into myQA" and you will be taken to the "Create account" page. Complete all of the details and select "Create account".

If you have the booking number you can also go here and select the "I have a booking number" option. Enter the booking reference and your surname. If the details match, you will be taken to the "Create account" page from where you can enter your details and confirm your account.

Find more answers to frequently asked questions in our FAQs: Bookings & Cancellations page.

How do QA’s virtual classroom courses work?

Our virtual classroom courses allow you to access award-winning classroom training, without leaving your home or office. Our learning professionals are specially trained on how to interact with remote attendees and our remote labs ensure all participants can take part in hands-on exercises wherever they are.

We use the WebEx video conferencing platform by Cisco. Before you book, check that you meet the WebEx system requirements and run a test meeting (more details in the link below) to ensure the software is compatible with your firewall settings. If it doesn’t work, try adjusting your settings or contact your IT department about permitting the website.

How do QA’s online courses work?

QA online courses, also commonly known as distance learning courses or elearning courses, take the form of interactive software designed for individual learning, but you will also have access to full support from our subject-matter experts for the duration of your course. When you book a QA online learning course you will receive immediate access to it through our e-learning platform and you can start to learn straight away, from any compatible device. Access to the online learning platform is valid for one year from the booking date.

All courses are built around case studies and presented in an engaging format, which includes storytelling elements, video, audio and humour. Every case study is supported by sample documents and a collection of Knowledge Nuggets that provide more in-depth detail on the wider processes.

When will I receive my joining instructions?

Joining instructions for QA courses are sent two weeks prior to the course start date, or immediately if the booking is confirmed within this timeframe. For course bookings made via QA but delivered by a third-party supplier, joining instructions are sent to attendees prior to the training course, but timescales vary depending on each supplier’s terms. Read more FAQs.

When will I receive my certificate?

Certificates of Achievement are issued at the end the course, either as a hard copy or via email. Read more here.

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