“Feedback is the breakfast of champions.”
Ken Blanchard - American author

Feedback is an essential skill and likely to be used every day. People need feedback if they are to learn. If feedback is not given, mistakes and misunderstandings can turn into bad habits and bad practice. Good practice can also go unrecognised.

People who attend this half-day session often ask us:

  • It feels like people don’t listen when I give them feedback. What am I doing wrong?
  • I’m not getting feedback from my team and/or manager. How do I ask for and structure a feedback conversation?
  • I’m a manager and need to give feedback to my team. How do I ensure I give effective feedback?
  • What tools can help me to have effective feedback conversations?

The art of giving great feedback can easily be mastered with a simple structured approach, which will enable you to be more confident to tackle sensitive or challenging situations. Giving effective supportive feedback will boost confidence and motivation and enhance relationships.

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Target Audience

This half-day session is suitable for anyone who wants to give and receive effective feedback.

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Learning Outcomes

You will learn how to:

  • Understand effective feedback
  • Deliver feedback using a structured approach
  • Understand reactions to feedback
  • Prepare to give effective feedback confidently
  • Create an action plan to develop your feedback skills
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Workshop Outline

  • What is feedback?
  • The characteristics of effective feedback
  • Models of effective feedback
  • Reactions to feedback
  • Putting effective feedback into place
  • Action plan
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Why choose QA

Need to know

Frequently asked questions

How can I create an account on myQA.com?

There are a number of ways to create an account. If you are a self-funder, simply select the "Create account" option on the login page.

If you have been booked onto a course by your company, you will receive a confirmation email. From this email, select "Sign into myQA" and you will be taken to the "Create account" page. Complete all of the details and select "Create account".

If you have the booking number you can also go here and select the "I have a booking number" option. Enter the booking reference and your surname. If the details match, you will be taken to the "Create account" page from where you can enter your details and confirm your account.

Find more answers to frequently asked questions in our FAQs: Bookings & Cancellations page.

How do QA’s virtual classroom courses work?

Our virtual classroom courses allow you to access award-winning classroom training, without leaving your home or office. Our learning professionals are specially trained on how to interact with remote attendees and our remote labs ensure all participants can take part in hands-on exercises wherever they are.

We use the WebEx video conferencing platform by Cisco. Before you book, check that you meet the WebEx system requirements and run a test meeting (more details in the link below) to ensure the software is compatible with your firewall settings. If it doesn’t work, try adjusting your settings or contact your IT department about permitting the website.

How do QA’s online courses work?

QA online courses, also commonly known as distance learning courses or elearning courses, take the form of interactive software designed for individual learning, but you will also have access to full support from our subject-matter experts for the duration of your course. When you book a QA online learning course you will receive immediate access to it through our e-learning platform and you can start to learn straight away, from any compatible device. Access to the online learning platform is valid for one year from the booking date.

All courses are built around case studies and presented in an engaging format, which includes storytelling elements, video, audio and humour. Every case study is supported by sample documents and a collection of Knowledge Nuggets that provide more in-depth detail on the wider processes.

When will I receive my joining instructions?

Joining instructions for QA courses are sent two weeks prior to the course start date, or immediately if the booking is confirmed within this timeframe. For course bookings made via QA but delivered by a third-party supplier, joining instructions are sent to attendees prior to the training course, but timescales vary depending on each supplier’s terms. Read more FAQs.

When will I receive my certificate?

Certificates of Achievement are issued at the end the course, either as a hard copy or via email. Read more here.

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