The industry standard course in UX research

Master the research skills that make UX professionals so valuable. Become a confident, credible and effective user researcher with a globally recognised qualification.

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Who is this course for?

This course is for anybody looking to build their skills and advance their career with UX research.

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Delegates will learn how to

  • UX designers seeking to enhance their user research skills
  • UX researchers looking for a formal qualification that validates their expertise
  • Researchers or social scientists considering a career in UX
  • Product managers/owners who need research skills to succeed in their roles
  • Anyone who enjoys interacting with users, seeking a meaningful UX research career
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Module 1

Introduction to user research

Understand the role of a UX researcher. Explore the types, methods and ethics of research.

Module 2

Planning the research

Learn how to build a research plan, collaborate with stakeholders, recruit participants and manage data.

Module 3

Fundamental user research skills

Master the core skills of interviewing and usability testing. Learn how to moderate and take notes.

Module 4

Expanding your toolkit

Explore qualitative research methods like ethnography, contextual enquiry, service safaris and diary studies.

Module 5

Analysing qualitative research

Learn to analyse research data and translate it into user goals, affinity diagrams, personas and journey maps.

Module 6

Quantitative research

Learn to design, conduct and analyse online surveys, A/B tests and more.

Module 7

Communicating the research

Learn how to report and present your findings with confidence.

Module 8

AI for user research

Explore how AI tools can assist researchers.


Portfolio project

Build a professional portfolio to showcase your research expertise.

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Why the UX Design Institute?

They want to set the standard in UX education globally. They provide professionals and employers with a tangible, straightforward and objective measure by which to assess and prove UX skills and knowledge. All their courses are overseen by an Industry Advisory Council to ensure relevance. They’ve partnered with Glasgow Caledonian University to make sure they meet the highest educational standards.

Frequently asked questions

See all of our FAQs

How can I create an account on myQA.com?

There are a number of ways to create an account. If you are a self-funder, simply select the "Create account" option on the login page.

If you have been booked onto a course by your company, you will receive a confirmation email. From this email, select "Sign into myQA" and you will be taken to the "Create account" page. Complete all of the details and select "Create account".

If you have the booking number you can also go here and select the "I have a booking number" option. Enter the booking reference and your surname. If the details match, you will be taken to the "Create account" page from where you can enter your details and confirm your account.

Find more answers to frequently asked questions in our FAQs: Bookings & Cancellations page.

How do QA’s virtual classroom courses work?

Our virtual classroom courses allow you to access award-winning classroom training, without leaving your home or office. Our learning professionals are specially trained on how to interact with remote attendees and our remote labs ensure all participants can take part in hands-on exercises wherever they are.

We use the WebEx video conferencing platform by Cisco. Before you book, check that you meet the WebEx system requirements and run a test meeting (more details in the link below) to ensure the software is compatible with your firewall settings. If it doesn’t work, try adjusting your settings or contact your IT department about permitting the website.

Learn more about our Virtual Classrooms.

How do QA’s online courses work?

QA online courses, also commonly known as distance learning courses or elearning courses, take the form of interactive software designed for individual learning, but you will also have access to full support from our subject-matter experts for the duration of your course. When you book a QA online learning course you will receive immediate access to it through our e-learning platform and you can start to learn straight away, from any compatible device. Access to the online learning platform is valid for one year from the booking date.

All courses are built around case studies and presented in an engaging format, which includes storytelling elements, video, audio and humour. Every case study is supported by sample documents and a collection of Knowledge Nuggets that provide more in-depth detail on the wider processes.

Learn more about QA’s online courses.

When will I receive my joining instructions?

Joining instructions for QA courses are sent two weeks prior to the course start date, or immediately if the booking is confirmed within this timeframe. For course bookings made via QA but delivered by a third-party supplier, joining instructions are sent to attendees prior to the training course, but timescales vary depending on each supplier’s terms. Read more FAQs.

When will I receive my certificate?

Certificates of Achievement are issued at the end the course, either as a hard copy or via email. Read more here.

Contact Us

Please contact us for more information