A one-day course to prepare holders of any ITIL® certification to re-certify after a 3 year period to ensure their certification remains current in today’s market.

All ITIL® courses now require re-certification after 3 years if they are to remain ‘current’. Learners can attend this one-day session to give them a recap of the foundation information needed to take the ITIL4® Foundation exam.

Once taken, this exam will re-accredit all of the learners other ITIL® qualifications held for a further 3 years.

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To have taken and passed an ITIL4® qualification.

Target Audience

This one-day course is for people that have already gained their ITIL4® Foundation certification (or any other ITIL4® certification) and want to recertify their qualification(s) after 3 years. This is NOT a course designed to support exam retakes.

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This course is a brief overview of the foundation course content and will not cover everything that is covered in the 3-day ITIL4® Foundation course. It is a condensed session focusing on the more important topics which are weighted heavily in the exam.

The day will consist of a mock exam on arrival followed by a de-brief of the exam. The remainder of the day will be spent recapping the core ITIL topics in readiness for you to take your exam

Anybody requiring a full recap of all foundation topics should attend the full ITIL4® foundation course.

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Why choose QA

Need to know

Frequently asked questions

How can I create an account on myQA.com?

There are a number of ways to create an account. If you are a self-funder, simply select the "Create account" option on the login page.

If you have been booked onto a course by your company, you will receive a confirmation email. From this email, select "Sign into myQA" and you will be taken to the "Create account" page. Complete all of the details and select "Create account".

If you have the booking number you can also go here and select the "I have a booking number" option. Enter the booking reference and your surname. If the details match, you will be taken to the "Create account" page from where you can enter your details and confirm your account.

Find more answers to frequently asked questions in our FAQs: Bookings & Cancellations page.

How do QA’s virtual classroom courses work?

Our virtual classroom courses allow you to access award-winning classroom training, without leaving your home or office. Our learning professionals are specially trained on how to interact with remote attendees and our remote labs ensure all participants can take part in hands-on exercises wherever they are.

We use the WebEx video conferencing platform by Cisco. Before you book, check that you meet the WebEx system requirements and run a test meeting (more details in the link below) to ensure the software is compatible with your firewall settings. If it doesn’t work, try adjusting your settings or contact your IT department about permitting the website.

How do QA’s online courses work?

QA online courses, also commonly known as distance learning courses or elearning courses, take the form of interactive software designed for individual learning, but you will also have access to full support from our subject-matter experts for the duration of your course. When you book a QA online learning course you will receive immediate access to it through our e-learning platform and you can start to learn straight away, from any compatible device. Access to the online learning platform is valid for one year from the booking date.

All courses are built around case studies and presented in an engaging format, which includes storytelling elements, video, audio and humour. Every case study is supported by sample documents and a collection of Knowledge Nuggets that provide more in-depth detail on the wider processes.

When will I receive my joining instructions?

Joining instructions for QA courses are sent two weeks prior to the course start date, or immediately if the booking is confirmed within this timeframe. For course bookings made via QA but delivered by a third-party supplier, joining instructions are sent to attendees prior to the training course, but timescales vary depending on each supplier’s terms. Read more FAQs.

When will I receive my certificate?

Certificates of Achievement are issued at the end the course, either as a hard copy or via email. Read more here.

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