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***Please note that due to the current high demand for online exams, there may be limited time slots available. If you are unable to book your preferred timeslot QuestionMark advise contacting them directly via their live online chat to discuss alternate dates***
This BCS Foundation Certificate in Business Change is designed for anyone involved in or affected by change initiatives required to deliver business benefit. These initiatives are likely to include the implementation of revised business processes and/or IT systems.
This course considers the underlying concepts in the areas of business and requirements analysis, change management and the consultancy skills necessary to ensure maximum value is achieved from the implementation.
The Certificate counts towards the Business Analysis Diploma as one of the available knowledge based options.
This certificate is suitable either for those wishing to subsequently pursue the individual topic areas in more detail, or those from other disciplines, including business domains, who require an understanding of the subject.
Photographic identification for exams and BCS reasonable adjustments policy:
If you are taking a BCS exam you must bring photographic identification (passport, driving license or student card) as it is a BCS requirement to produce it for the invigilator prior to the exam. Failure to produce a valid form of photographic identification will result in a candidate not being able to sit the exam. For any questions about what form of identification is acceptable please contact your Account Manager or the QA Examination Administration team on 44 (0)1793 696273.
BCS allow additional time for candidates who have a disability or whose native language differs to that of the examination paper. Full details are provided in the BCS Reasonable Adjustments Policy which is available to view on the BCS website. If you believe you qualify for this then please notify the Exam Administration team on the details below as early as possible. At least two weeks' notice will be required for processing this request. Delegates failing to advise QA and provide evidence when requested, may not be allowed the additional support offered via the BCS policy. QA Exam Administration can be contacted by email firstname.lastname@example.org or by phone 44(0) 1793 696162.
Candidates who pass this qualification will be able to demonstrate a knowledge and understanding of the underlying principles and philosophies of Business Change, including those that relate to business and IS strategy, business improvement definition, designing and implementing business change, and business change management. They should also have an appreciation of the key techniques that can be employed to support the business change life-cycle. The syllabus reflects general and well-established best practice for business change work.
Business and IT Alignment
Objective: To understand the importance of aligning the organisation with external and internal influences and the approaches to do this.
- The external and internal business environments for organisations Organisational cultures
- National cultures
- The implications of culture for business change projects
- Corporate and IT governance and the relevance to benefits management and risk management
- Elements of an Enterprise Architecture
Business Improvement Definition
Objective: to understand the business analysis approach and techniques used to identify business improvements.
- Investigating the business situation: rationale and techniques
- Holistic approach and systems thinking
- Gap analysis: purpose and approach
- Business requirements elicitation and approach
- The contents of the business case
- Stakeholder responsibilities and the business case
- The business case lifecycle
- Programme definition
Business Change Design
Objective: to design the inter-related elements required to implement successful business change.
- Aspects of organisational change
- Aspects of people change
- Aspects of process change
- Information analysis and modelling
- Aspects of information technology
Business Change Implementation
Objective: to understand the processes that should be employed to deploy business change effectively.
- Planning the acquisition, deployment and acceptance
- Acquiring the solution
- Deploying the solution
- Ensuring acceptance
- Reviewing the change
Benefits Management and Realisation
Objective: to manage the classification, review and realisation of benefits.
- Benefits Measurement in the business change lifecycle
- Classifying benefits
- Investment appraisal techniques
- Benefits and the Balanced Business Scorecard, CSFs and KPIs
- Roles and responsibilities in benefits management
- The purpose, conduct and outcomes of a benefit review
- Benefits realisation: purpose and challenges.
Format of the Examination
- Type: 40 Question Multiple Choice
- Duration: 1 hour
- Supervised/Invigilated: Yes
- Open Book: No
- Pass Mark: 26/40
- Distinction Mark: None
- Delivery: Online and Post-course
This course forms part of the following certification:
The BCS International Diploma in Business Analysis
Related training courses
www.qa.com/BAFOUND - BCS Foundation in Business Analysis (inc exam)
www.qa.com/BAP - BCS Certificate in Business Analysis Practice
www.qa.com/MBP-2 - BCS Certificate in Modelling Business Processes
www.qa.com/RE-2 - BCS Certificate in Requirements Engineering
QA reserves the right to improve the specification and format of its courses for the benefit of its customers without notice to the customer.
Business Analysis International Diploma Pathway
After taking 2 Core, 1 Knowledge-based, and 1 Practitioner course, there is a final exam needed to achieve the certification.