ITIL® 4 Certification Training
We offer both instructor-led and online ITIL® courses and training across the current framework, including ITIL®4 foundation, specialist and strategist certifications.
Why choose us for ITIL training?
92% pass rate for our ITIL® training courses
98% say our ITIL® training will improve job performance
98% quality rating for our ITIL® trainers' knowledge
ITIL 4 Foundation
Browse all ITIL courses
ITIL certification guide
Explore the full breakdown of ITIL training courses, and plan your service management progression with our ITIL learning paths.
ITIL® 4 Foundation
Course overview
The ITIL® 4 Foundation Certificate course provides comprehensive first-level training for anyone involved in provision, support, or delivery of IT-enabled services in a modern digital organisation.
It teaches the fundamentals of the very latest version of the most widely adopted guidance on IT service management (ITSM) in the world.
ITIL® 4 Specialist: Create, Deliver and Support
Course overview
This course is designed to provide the candidate with an understanding on how to integrate different value streams and activities to create, deliver and support IT-enabled products and services in a holistic way.
ITIL® 4 Specialist: Plan, Implement and Control
Course overview
This course is ideal for those individuals involved at the operational level of service delivery and wish to explore how best practices can be used to assist their organisation improve. This course can also be a used as a qualifying certificate to contribute towards the ITIL®4 Master qualification level.
ITIL® 4 Specialist: Monitor, Support and Fulfil
Course overview
The course consists of a mixture of instructor-based training and activities giving you a deeper look into these five practices: service desk, incident management, service request management, monitoring and event management and problem management.
ITIL®4 Specialist: Collaborate, Assure and Improve
Course overview
The ITIL® 4 Specialist: Collaborate, Assure, and Improve course spans three days and equips delegates with the necessary knowledge and skills to proficiently utilise ITIL® 4 practices within their respective work environments.
ITIL® 4 Leader: Digital and IT Strategy
Course overview
As part of the ITIL Strategic Leader pathway, the ITIL 4 Leader: Digital and IT Strategy course leverages the ITIL framework to help organisations create a digital vision and shape IT and business strategies.
ITIL® 4 Strategist: Direct, Plan and Improve
Course overview
This course is designed to provide the candidate with the practical skills necessary to create a ‘learning and improving’ IT organisation, with a strong and effective strategic direction.
ITIL® 4 Specialist: High-velocity IT
Course overview
The ITIL 4 Specialist : High-velocity IT course explores the ways in which digital organisations and digital operating models function in high velocity environments.
ITIL® 4 Specialist: Drive Stakeholder Value
Course overview
The ITIL 4 Specialist Drive Stakeholder Value course covers all types of engagement and interaction between a service provider and their customers, users, suppliers and partners.
Learn more about ITIL certifications
What is ITIL?
ITIL® is a professionally recognised certification scheme and provides comprehensive, practical and proven guidance for establishing a service management system, providing a common glossary of terms for businesses using IT enabled services.
ITIL stands for Information Technology Infrastructure Library. It is the most widely accepted approach to IT service management – or ITSM. ITSM allows an organisation to maximise business value from information technology. In the modern digital space, IT services are now key to delivering value for companies.
ITIL® v4 provides a clear capability model and aligns to your business strategy and customer needs. It expands previous versions by providing a practical and flexible basis to support your organisation on your journey to the new world of Digital Transformation.
It provides an end-to-end IT/digital operating model for the delivery and operation of tech-enabled products and services - and enables IT teams to continue to play a crucial role in wider business strategy.
Who should become ITIL certified?
ITIL® 4 is for anyone working in an IT or service environment looking to gain an introduction to service management using the ITIL methodology. ITIL® 4 is the most recent iteration of ITIL (there was previously ITIL® 3, etc). It expands on previous versions by providing a practical and flexible basis to support your organisation’s journey in Digital Transformation – enabling IT teams to continue to play a crucial role in wider business strategy.
What are the ITIL certification levels?
The first certification you must achieve is the ITIL® 4 Foundation certification.
If you want to become a Managing Professional, you must pass the Foundation and all four of the Managing Professional modules.
If you want to become a Strategic Leader, you must pass the Foundation and both the Strategist and the Leader modules.
The Extension modules are two standalone courses which tackle green IT and cloud adoption.
There is a comprehensive diagram of the learning paths and levels on the QA website here.
What are the pre-requisites for a Foundation exam?
ITIL® 4 is aimed towards anyone involved in provision, support, or delivery of IT-enabled services in a modern digital organisation.
There are no specific prerequisites for a Foundation level! This course is aimed at all levels of IT professionals, customers, and users involved in the provision or receipt of IT services in any organisation.
What are the pre-requisites for a Managing Professional or Strategic Leader exam?
Before sitting a Managing Professional or Strategic Leader exam, you must first pass Foundation.
How do I earn an ITIL certification?
Each ITIL® 4 module is accompanied by a core guide and a globally recognised professional certification, from which millions of professionals worldwide have benefitted. The course consists of studying from the guide, then taking an exam.
To gain your ITIL certification, you can attend a training course with an accredited training organisation such as QA, which will include the exam as part of the course.
To gain your certification, you’ll need to pass the Foundation courses. Then, you can go on to a Managing Professional qualification, or a Strategic Leader qualification.
Do ITIL® certifications expire?
All certification after Jan 1st 2023 will have a validity period of three years, meaning you will need to take a re-certification course if you want to continue holding an ITIL certification.
What are the ITIL extension courses?
The ITIL®4 Extension Modules are designed to equip individuals with the necessary skills to confront future challenges effectively.
They offer individuals and organisations a range of benefits, from specialised knowledge and career development to improved operations and strategic implementation of specific IT practices. Developed as an extension to the primary ITIL®4 framework, these modules offer organisations and professionals valuable guidance in navigating and leveraging emerging technologies and themes that impact their operations.
Whether you are on the Mastery path to ITIL®4 Practice Manager, ITIL®4 Managing Professional or ITIL®4 Strategic Leader, these extension modules will play a pivotal role in enriching your journey.
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