Agile is all about a safe psychological environment where everyone feels like they can talk without being coerced, demeaned or judged. This doesn’t mean avoiding conflict – conflict can be positive as well as negative – but resolving it as quickly and fairly as possible to avoid low morale and poor team effectiveness.

But conflict is also a sign of a healthy Agile team. It means that issues are being raised, groupthink doesn’t happen and the team agrees to disagree when they need to. When a team sees conflict as a natural part of working in an agile way, they’re in a good place to deliver value to stakeholders and meet new challenges.

That’s the essence of a strong conflict management process and why you need to effectively manage conflict to reach positive outcomes for your teams. This course will help you achieve that.

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There are no specific pre-requisites to study this course.

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After completing the Managing Conflict in Agile Teams course, you’ll be able to:

  • Describe the common causes of conflict and identify those that relate to Agile teams.
  • Define the positive and negative aspects of conflict for an Agile team.
  • Know the role of the Scrum Master in mitigating conflict.
  • State the management behaviors that support effective conflict resolution.
  • Define the management strategies for dealing with conflict.
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Module 1 – Understanding Conflict

  • What is conflict?
  • Types of Conflict
  • Agile means conflict

Module 2 – The Causes and Impact of Conflict

  • Causes of conflict
  • Recognizing the impact of conflict

Module 3 – Managing Conflict

  • Conflict management strategies
  • The 5 Whys
  • Conflict resolution techniques
  • Other Practical Steps
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All courses are built around case studies and presented in an engaging format, which includes storytelling elements, video, audio and humour. Every case study is supported by sample documents and a collection of Knowledge Nuggets that provide more in-depth detail on the wider processes.

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When will I receive my certificate?

Certificates of Achievement are issued at the end the course, either as a hard copy or via email. Read more here.

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