From the simplest web-page, to the instrument panel of the latest aircraft, everything the user sees, hears, or feels has a major impact on the way that they use the tools in front of them. This course teaches the essential skills for designing and developing the way in which users will interact with their products, be it websites, software applications, or physical products.

Target Audience:

Whether you are a full blown User Experience Designer, or a software developer who needs to understand the User Experience (UX) field, you will find this course essential in improving the lives of your users.

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  • Delegates must be computer literate, and have recent experiences as a computer user.

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Chapter One – Introducing User Experience

  • UX Problems, Usability & User Centred Design
  • Design Processes & Methodologies
  • Common Methodologies
  • Creating a Design-Friendly Process
  • Usability Maxims

Chapter Two – The Strategy Plane

  • Business Goals as Product Objectives
  • Brand identity
  • Success metrics
  • The basic of user research and testing
  • Psychology of User
  • Understanding user needs with Interviewing, Card Sorting, Mental Model and User Personas techniques
  • Designing for Different Experience Levels

Chapter Three -- The Scope Plane

  • Technical Requirements
  • Content Requirements
  • Content Planning
  • Scenario Mapping
  • Journey Mapping
  • Prioritise – MoSCoW

Chapter Four – The Structure Plane

  • Understanding and the use of Navigation Patterns
  • Focused Entry Points
  • How to build an Information Architecture
  • Understanding and the use of Conceptual Model
  • Usability Concerns
  • Design Patterns
  • Stopping points
  • User Journeys

Chapter Five – The Skeleton Plane

  • Navigating Multiple Screens, Views or Pages, Tools and Menus
  • How to improve Navigation
  • The use of Sitemaps
  • How to design for Interactions
  • Understanding of design principles
  • Interaction Flow
  • Wireframing
  • Different types of prototyping

Chapter Six – The Surface Plane

  • Consistency and Standards
  • Style Guides
  • The user of colour
  • Designing for different platforms
  • Understanding of Metaphors, Idioms and Affordances
  • The Building Blocks and Principles of Visual Design

Throughout the whole course, learners will be working with a case study to build toward a prototype (either paper or digital). Learners will also be conducting usability testing on the prototype either in the classroom or remotely.

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Why choose QA

Dates & Locations

Need to know

Frequently asked questions

How can I create an account on myQA.com?

There are a number of ways to create an account. If you are a self-funder, simply select the "Create account" option on the login page.

If you have been booked onto a course by your company, you will receive a confirmation email. From this email, select "Sign into myQA" and you will be taken to the "Create account" page. Complete all of the details and select "Create account".

If you have the booking number you can also go here and select the "I have a booking number" option. Enter the booking reference and your surname. If the details match, you will be taken to the "Create account" page from where you can enter your details and confirm your account.

Find more answers to frequently asked questions in our FAQs: Bookings & Cancellations page.

How do QA’s virtual classroom courses work?

Our virtual classroom courses allow you to access award-winning classroom training, without leaving your home or office. Our learning professionals are specially trained on how to interact with remote attendees and our remote labs ensure all participants can take part in hands-on exercises wherever they are.

We use the WebEx video conferencing platform by Cisco. Before you book, check that you meet the WebEx system requirements and run a test meeting (more details in the link below) to ensure the software is compatible with your firewall settings. If it doesn’t work, try adjusting your settings or contact your IT department about permitting the website.

How do QA’s online courses work?

QA online courses, also commonly known as distance learning courses or elearning courses, take the form of interactive software designed for individual learning, but you will also have access to full support from our subject-matter experts for the duration of your course. When you book a QA online learning course you will receive immediate access to it through our e-learning platform and you can start to learn straight away, from any compatible device. Access to the online learning platform is valid for one year from the booking date.

All courses are built around case studies and presented in an engaging format, which includes storytelling elements, video, audio and humour. Every case study is supported by sample documents and a collection of Knowledge Nuggets that provide more in-depth detail on the wider processes.

When will I receive my joining instructions?

Joining instructions for QA courses are sent two weeks prior to the course start date, or immediately if the booking is confirmed within this timeframe. For course bookings made via QA but delivered by a third-party supplier, joining instructions are sent to attendees prior to the training course, but timescales vary depending on each supplier’s terms. Read more FAQs.

When will I receive my certificate?

Certificates of Achievement are issued at the end the course, either as a hard copy or via email. Read more here.

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