About this Course

Tech Type Performance
Code QASHCESS
Duration 3 Hours

“The single biggest problem in communication is the illusion that it has taken place.”
George Bernard Shaw – Irish playwright


The ability to communicate effectively is a key skill; communication and social interaction are fundamental to business success. This event is designed to develop your capability in delivering positive and persuasive communications.

People who attend this half-day session often ask us:

  • I struggle to get the response I want, is it the way I communicate my message?
  • Why can’t I always pick up on what others are trying to say?
  • How do I enhance my communication skills so that my colleagues and managers value my input to discussions?
  • Can I learn to adapt my communication style to best suit the situation and get better results?

This is an interactive course that requires effective communication throughout. We will work to enhance your skills - improve communication, improve relationships, improve results!

Target Audience

This half-day session is suitable for all levels and is ideal for anyone who wishes to enhance their communications skills.

Learning Outcomes

You will learn how to:

  • Define effective communications
  • Demonstrate effective listening and questioning skills
  • Identify how your inner thinking affects the way you communicate
  • Recognise and use techniques such as matching, pacing and signalling to control conversations
  • Create an action plan to develop your communication skills

Workshop Outline

  • Effective communication
  • Listening and questioning
  • Building rapport
  • Transactional Analysis (TA)
  • Action plan

Performance

3 Hours

Duration

This course is authored by QA

Delivery Method

Delivery method

Classroom

Face-to-face learning in the comfort of our quality nationwide centres, with free refreshments and Wi-Fi.

Find dates and prices

Online booking is currently not available for this course, to find out more please call us on 0113 220 7150 or email us at info@qa.com to discuss how we can help.

Trusted, awarded and accredited

Fully accredited to ensure we provide the highest possible standards in learning

All third party trademark rights acknowledged.