• Authored Course

About this course

  • Do you want to get the best out of your teams?
  • Would you like to be able to support your people with structured coaching?

In today's competitive environment the pressure on managers to get the best out of people continues to grow - one way of achieving this is through coaching. Coaching is extremely cost effective and reaps great rewards, providing the coach understands the process and obtain the necessary skills.

This course will improve your understanding of the coaching process, develop your coaching skills and enable you to introduce coaching back in the workplace.

Learn from the UK's leading Agile training provider

  • Fully accredited

    QA's Agile certification courses are accredited by a number of bodies including BCS, APMG and Scrum.org.

  • Industry recognised

    QA work with leading organisations including, BT, BA, Barclays, DWP, and many others.

  • World-class experts

    QA's world class expert coaches, from a variety of industries, are on hand to work with your teams and key stakeholders to help them accelerate agility.

Why people choose QA

Locations

There are over 20 QA learning centres and many other sites spread across the UK, providing a convenient choice of learning locations and ensuring that over 90% of the population is within 45 minutes of a training destination. Learn more

  • London

    London

    International House

  • Manchester

    Manchester

    Oxford Street

Delegate portal

Booking courses with QA has always been easy, but now we've made it even easier. With myQA you can book, administer and manage all your bookings online, in one place. Login / sign-up

Course Information

What will the course cover?

  • Why manage performance?
  • What is coaching?
  • How does coaching compare with other systems?
  • The characteristics of a good coach.
  • The spectrum of coaching skills.
  • What do coaches do?
  • Key coaching skills: building rapport, contracting, questioning and listening skills, observing and analysing, giving feedback.
  • Selecting a coaching style - the skill/will matrix.
  • The GROW model of coaching.
  • Conducting a coaching session.
  • Instant coaching
  • Evaluating your coaching.
  • Putting it all together
  • Completion of a personal action plan.

You'll benefit from this course if you are a manager who needs to coach your team members to maximise their effectiveness.

By the end of the course you will be able to:

  • Define coaching and describe the coaching cycle
  • Identify what helps and what hinders the coaching process
  • Enhance your skills as a coach including the use of feedback to help individuals develop
  • Develop the confidence to encourage people to solve their own work problems
  • Recognise coaching opportunities to develop staff