This practical course provides key guidance to organizations that plan to improve the quality and cost effectiveness of their IT service delivery by implementing an IT service management system based on ISO/IEC 20000-1:2011.
Using a step-by-step approach to the implementation process, an experienced instructor explains the requirements of ISO/IEC 20000-1:2011, while hands-on exercises and take-home reference material help you develop the knowledge and skill required to implement an international best practice IT service management system within your organization.
Delegates will learn how to
By attending this course, you will:
- Develop the expertise to implement an IT service management system
- Have the ability to apply international best practice to your organization
- Help to save your organization time and money by improving the performance of day to day IT operations
- Assist your organization to improve customer relationships and gain industry recognition through quality service delivery
- Be able to support the integration of ISO/IEC 20000 with other management systems, such as ISO 9001 and ISO/IEC 27001
Implementing an IT Service Management System based on ISO/IEC 20000-1 Training Course
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