About this course

Course type Premium
Course code TTFFS
Duration 3 Days

Seeking to improve your facilitation skills? This course provides delegates with the skills to facilitate events such as focus groups, workshops, action learning sets, team meetings, briefings, business improvement meetings etc. Delegates will learn how to open and close an event using subtle language patterns, which will help to build rapport with a group and to influence a positive outcome.

They will learn a variety of facilitation methods and processes which can be used as appropriate to the outcome required. Delegates will explore resistance to change and a range of challenging behaviours; the course focuses on strategies to manage these behaviours within the group or on a one-to-one basis. Delegates will find out how Action Learning Sets work in practice and will have the opportunity to participate as a member of a set.

Benefits to the delegate

  • Learn how to plan and facilitate an event, structured with a clear beginning, middle and end
  • Learn skills to create an enjoyable and effective event that influences a positive outcome
  • Experience and select a variety of methods and processes to reach the required outcome
  • Understand reasons that drive challenging behaviour and learn strategies to adjust behaviour
  • Learn in a size-restricted group of up to six delegates
  • Gain a qualification in facilitation to professionalise your role

Benefits to the organisation

  • A qualified facilitator who can empower a group to reach optimal outcomes
  • Enables a positive climate for group events that draws out individual contributions from all and prevents groupthink
  • Ensures that challenging behaviours are managed effectively, avoiding disruption and keeping group events on track

TAP Certifications

Due to their unique range and scope, TAP Qualifications provide individuals and organisations with a means to develop a career pathway based on achieving Certification of Learning and Development skills.

Prerequisites and audience

Suitable for anyone who needs to facilitate the gathering of opinions, making a decision, developing a solution, gauging reactions to a proposition, securing a consensus, debating a complex matter or developing ideas

Course objectives and assessment

Delegates facilitate an event and include defined processes, appropriate methods, relevant skills and three language patterns to reach the required outcome.

Leading to the TAP Certificate in Facilitation Skills.

Competencies delegates will develop

1. Understanding the role of a facilitator

  • Defining the term facilitation and understanding it in your own context
  • Recognising the opportunities when the role of a facilitator would be valuable
  • Applying the skills of a facilitator

2. Managing groups

  • Embedding commands appropriately
  • Recognising and overcoming concerns
  • Applying modes of intervention appropriately to encourage learners to take responsibility for their learning
  • Using a variety of methods to generate discussion and filter responses
  • Using a range of techniques to handle learners' questions

3. Creating a positive climate

  • Recognising the importance of building rapport and the levels to which it can be done
  • Identifying the methods of building rapport with individuals and a group
  • Creating a climate that is positive, open and that encourages information sharing
  • Recognising the importance of opening and closing events professionally
  • Planning and applying the opening and closing structures
  • Applying inclusive language appropriately
  • Using influencing styles appropriately
  • Encouraging and valuing contributions from all learners
  • Utilising technology appropriately to enhance the event
  • Monitoring group dynamics and making appropriate interventions

4. Managing challenging behaviours

  • Recognising why it is important to manage challenging behaviour
  • Recognising verbal andnon-verbal indicators of different types of challenging behaviour
  • Recognising underpinning reasons for challenging behaviour
  • Identifying a range of general strategies that could be applied to different situations
  • Managing disruptive influences promptly and effectively by employing appropriate strategies in a group setting
  • Recognising when the behaviour has been modified

5. Employing behavioural realignment skills

  • Identifying when it is appropriate to manage behaviour away from the group
  • Planning to apply the 6-step behaviour realignment process
  • Implementing the 6-step behaviour realignment process in an environment of trust with open and positive communication
  • Recognising when it is appropriate to follow up with a more direct approach
  • Recognising when the behaviour has been modified

6. Presentation of self

  • Using positive body language to create a friendly and relaxed environment
  • Injecting enthusiasm through the use of positive language and voice modulation
Premium Course

3 Days

Delivery Method

Delivery method


Face-to-face learning in the comfort of our quality nationwide centres, with free refreshments and Wi-Fi.

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