This course provides delegates with the skills to facilitate events such as focus groups, workshops, action learning sets, team meetings, briefings, business improvement meetings etc. Delegates will learn how to open and close an event using subtle language patterns, which will help to build rapport with a group and to influence a positive outcome. They will learn a variety of facilitation methods and processes which can be used as appropriate to the outcome required.
Delegates explore a range of challenging behaviours and learn strategies to manage these behaviours whilst maintaining a positive environment with the group. Delegates will find out how Action Learning Sets work in practice and will have the opportunity to participate as a member of a set.
Who is it for?
Suitable for any one required to facilitate workshops, action learning sets, team briefings, focus groups etc
What the delegates will learn
- Understanding the role of a facilitator
- Managing a group
- Creating a positive climate
- Managing challenging behaviours
- Action Learning Sets
- Presenting self
What's included in the course?
- Evening work
- Engaging with Learners
- Coaching for Performance