Certified Agile Service Manager
Learn via: Classroom- Duration: 2 Days
- Code: DOICASM
- Tech Type: Premium
- Full Details
Price: £1099
About this Course
A Certified Agile Service Manager (CASM) is the operational counterpart to a Certified Scrum Master (CSM). Working together, Scrum Masters and Agile Service Managers can instill agile thinking into the entire IT organization as the basis of a DevOps culture.
This sixteen (16) hour course provides an introduction to Agile Service Management - the application and integration of agile thinking into service management processes and process design projects. Agile thinking improves IT's effectiveness and efficiency, and enables IT to continue to deliver value in the face of changing requirements.
Target Audience
- Anyone interested in learning about Agile and Scrum from a products and process perspective
- Employees and managers responsible for designing, reengineering or improving process
- Consultants guiding their clients through process improvement initiatives
- Internal and external suppliers Process stakeholders
The course fee includes the closed book, Online Proctored exam. Delegates will receive a voucher for this exam which they can sit, at their convenience, post course.
What's Included
Exam voucher(s)
Learn from the UK's leading Agile training provider
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Fully accredited
QA's Agile certification courses are accredited by a number of bodies including BCS, APMG and Scrum.org.
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Industry recognised
QA work with leading organisations including, BT, BA, Barclays, DWP, and many others.
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World-class experts
QA's world class expert coaches, from a variety of industries, are on hand to work with your teams and key stakeholders to help them accelerate agility.
Why people choose QA
Locations
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London
International House
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Manchester
Oxford Street
Delegate portal
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Online Delivery Methods
Attend from Anywhere
Our range of over 250 Attend from Anywhere courses enable you to join live classroom training via web conference, saving time and money on travel.
Access to experts
Receive full support from our subject matter experts for the duration of your course.
Convenient
Access your training from home, the office, or anywhere with internet access.
Cost effective
Save money on training and expenses like transport, hotels, meals and childcare.
Quality
Our technology makes our online courses the same quality as our classroom training.
Time-efficient
Reduce time out of the office and time spent travelling to and from training centres.
Online Learning
Whether it's one course or a global learning programme, you get the best of QA training with online training courses delivered right to your device.
Access to experts
Receive full support from our subject matter experts for the duration of your course.
Convenient
Access your training from home, the office, or anywhere with internet access.
Cost effective
Save money on training and expenses like transport, hotels, meals and childcare.
Quality
Our technology makes our online courses the same quality as our classroom training.
Time-efficient
Reduce time out of the office and time spent travelling to and from training centres.
Detailed Information
Course Materials
- Sixteen (16) hours of instructor-led training and exercise facilitation
- The Agile Service Management Guide and Scrum Guide (pre-class resources)
- Learner Manual (excellent post-class reference)
- Participation in unique hands-on exercises designed to apply concepts
- Sample documents, templates, tools and techniques
- Access to additional sources of information and communities
Certification
Successfully passing (65%) the 60-minute exam, consisting of 40 multiple-choice questions, leads to the candidate's designation as a Certified Agile Service Manager. The certification is governed and maintained by the DevOps Institute; exams are delivered through an independent, global examination partner.
The course fee includes the closed book, Online Proctored exam. Delegates will receive a voucher for this exam which they can sit, at their convenience, post course.
About The DevOps Institute
The DevOps Institute is the continuous learning community around emerging DevOps practices. Working with recognized thought leaders and strategic examination partner PEOPLECERT, the DevOps Institutes is setting the quality standard for DevOps competency based qualifications. For more information about DOI, visit http://www.devopsinstitute.com.
Familiarity with IT service management processes and ITIL® is recommended.
The learning objectives for Certified Agile Service Manager (CASM) include an understanding of:
- What it means to 'be agile'
- The Agile Manifesto, it's core values and principles
- Agile concepts and practices including ITSM, Kanban, Lean and DevOps Scrum roles, artifacts and events as it applies to both products and processes
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The two aspects of Agile Service Management:
- Agile Process Improvement-ensuring processes are lean and deliver 'just enough' control
- Agile Process Design-applying Agile practices to process design projects
