• Familiarity with IT service management processes and ITIL® is recommended

AUDIENCE:

• Anyone interested in learning about Agile and Scrum from a products and process perspective
• Employees and managers responsible for designing, reengineering or improving process
• Consultants guiding their clients through process improvement initiatives
• Internal and external suppliers Process stakeholders

The learning objectives for Certified Agile Service Manager (CASM) include an understanding of:

• What it means to 'be agile'
• The Agile Manifesto, it's core values and principles
• Agile concepts and practices including ITSM, Kanban, Lean and DevOps Scrum roles, artifacts and events as it applies to both products and processes
• The two aspects of Agile Service Management:
  • Agile Process Improvement-ensuring processes are lean and deliver 'just enough' control
  • Agile Process Design-applying Agile practices to process design projects

COURSE/ STUDENT MATERIALS:

• Sixteen (16) hours of instructor-led training and exercise facilitation
• The Agile Service Management Guide and Scrum Guide (pre-class resources)
• Learner Manual (excellent post-class reference)
• Participation in unique hands-on exercises designed to apply concepts
• Sample documents, templates, tools and techniques
• Access to additional sources of information and communities