Agile is all about a safe psychological environment where everyone feels like they can talk without being coerced, demeaned or judged. This doesn’t mean avoiding conflict – conflict can be positive as well as negative – but resolving it as quickly and fairly as possible to avoid low morale and poor team effectiveness.

But conflict is also a sign of a healthy Agile team. It means that issues are being raised, groupthink doesn’t happen and the team agrees to disagree when they need to. When a team sees conflict as a natural part of working in an agile way, they’re in a good place to deliver value to stakeholders and meet new challenges.

That’s the essence of a strong conflict management process and why you need to effectively manage conflict to reach positive outcomes for your teams. This course will help you achieve that.

There are no specific pre-requisites to study this course.

After completing the Managing Conflict in Agile Teams course, you’ll be able to:

  • Describe the common causes of conflict and identify those that relate to Agile teams.
  • Define the positive and negative aspects of conflict for an Agile team.
  • Know the role of the Scrum Master in mitigating conflict.
  • State the management behaviors that support effective conflict resolution.
  • Define the management strategies for dealing with conflict.

Module 1 – Understanding Conflict

  • What is conflict?
  • Types of Conflict
  • Agile means conflict

Module 2 – The Causes and Impact of Conflict

  • Causes of conflict
  • Recognizing the impact of conflict

Module 3 – Managing Conflict

  • Conflict management strategies
  • The 5 Whys
  • Conflict resolution techniques
  • Other Practical Steps