An intensive hands on IP foundation. The course focuses on all parts of TCP/IP including layers 4 to 7 on end stations as well as layer 3 on routers. The TCP/IP protocols are also studied to enable delegates to be able to troubleshoot TCP/IP using LAN Analysers. Hands on sessions are used to reinforce the theory rather than teach specific manufacturer equipment.

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Delegates will learn how to

By the end of the course delegates will be able to: Use ping, traceroute and other tools to diagnose faults on a network. Configure IP on PCs and routers. Plan IP addresses and subnets Analyse IP and TCP packets using an analyser. Troubleshoot TCP/IP.

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What is TCP/IP?

7 layer model, hardware/software layers, network layers, internetworking, protocols, What is IP? What is TCP? The internet, The IAB, RFCs.

Ping and Wireshark

Host configuration, IP addresses, subnet masks, default gateways, ping, hostnames, hosts file
Hands on: Testing connectivity with ping. Analysing packets with Wireshark.

Switches and Wireshark

Switches versus hubs, layer 2 forwarding table, flooding, broadcasts.
Hands on: Building a switched based network.

telnet and ftp

Switch console port, putty, telnet, file transfer.
Hands on: Building a switched based network.


IP format, protocol field, TTL, DiffServ, fragments, ICMP.
Hands on: IP and ICMP packet analysis.

IP addressing

32 bits, dotted decimal, rules, networks, role of subnet masks, simple subnetting, prefix notation. DHCP.
Hands on: Addressing and subnetting

IP and the lower layers

ARP, RARP, PPP, other media.
Hands on: ARP.


What are routers? What routers do, default gateways, routing and addressing, routing tables, ways to update routing tables.
Hands on: Building a simple routed network, traceroute.

Routing protocols

Hands on: RIP, OSPF.


Subnetting to the bit level.
Hands on: subnetting.


What is IPv6, 128 bit addresses, address formats, header format, migration, dual stack, tunnelling.
Hands on: IPv6 setup troubleshooting.

TCP and UDP UDP header, ports, TCP header, ACK, sliding windows.

Hands on: Analysing packets


Clients, servers, HTTP, Email, resource sharing, VoIP, video, terminal emulation, remote desktop, ssh.
Hands on: Servers, VoIP packet analysis.


Names and addresses, how DNS works. Hands on: Troubleshooting DNS.

The Internet

Autonomous systems, Peering, looking glasses.

SNMP Architecture, protocol, the MIB, GET, TRAP, polling.

Hands on: Using a NMS.

Security Firewalls, NAT, proxy servers.

Hands on: Firewalls

Troubleshooting Methods, tools.

Hands on: Fixing the network

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Why choose QA

Frequently asked questions

See all of our FAQs

How can I create an account on myQA.com?

There are a number of ways to create an account. If you are a self-funder, simply select the "Create account" option on the login page.

If you have been booked onto a course by your company, you will receive a confirmation email. From this email, select "Sign into myQA" and you will be taken to the "Create account" page. Complete all of the details and select "Create account".

If you have the booking number you can also go here and select the "I have a booking number" option. Enter the booking reference and your surname. If the details match, you will be taken to the "Create account" page from where you can enter your details and confirm your account.

Find more answers to frequently asked questions in our FAQs: Bookings & Cancellations page.

How do QA’s virtual classroom courses work?

Our virtual classroom courses allow you to access award-winning classroom training, without leaving your home or office. Our learning professionals are specially trained on how to interact with remote attendees and our remote labs ensure all participants can take part in hands-on exercises wherever they are.

We use the WebEx video conferencing platform by Cisco. Before you book, check that you meet the WebEx system requirements and run a test meeting (more details in the link below) to ensure the software is compatible with your firewall settings. If it doesn’t work, try adjusting your settings or contact your IT department about permitting the website.

Learn more about our Virtual Classrooms.

How do QA’s online courses work?

QA online courses, also commonly known as distance learning courses or elearning courses, take the form of interactive software designed for individual learning, but you will also have access to full support from our subject-matter experts for the duration of your course. When you book a QA online learning course you will receive immediate access to it through our e-learning platform and you can start to learn straight away, from any compatible device. Access to the online learning platform is valid for one year from the booking date.

All courses are built around case studies and presented in an engaging format, which includes storytelling elements, video, audio and humour. Every case study is supported by sample documents and a collection of Knowledge Nuggets that provide more in-depth detail on the wider processes.

Learn more about QA’s online courses.

When will I receive my joining instructions?

Joining instructions for QA courses are sent two weeks prior to the course start date, or immediately if the booking is confirmed within this timeframe. For course bookings made via QA but delivered by a third-party supplier, joining instructions are sent to attendees prior to the training course, but timescales vary depending on each supplier’s terms. Read more FAQs.

When will I receive my certificate?

Certificates of Achievement are issued at the end the course, either as a hard copy or via email. Read more here.

Contact Us

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