The need for effective training has never been greater and trainers have never been under more pressure to prove their worth. This three-day fast-track programme gives experienced trainers the knowledge and skills they need to deliver interactive, participative, and effective training.

Course objective and assessment

Participants will plan and deliver a training session that is evaluated against the TAP® Training delivery assessment criteria. Please note that the assessment may be a deferred assessment when this course is run virtually.

The course includes

  • Pre-course and evening reading
  • Five sessions covering the TAP® training delivery methodology
  • Each participant will prepare and deliver a training session on a topic of their choice, which the course tutor will assess
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This fast-track course is for trainers with at least six months experience who wish to confirm and formalise their skills and knowledge with an internationally recognised qualification. They do not need any previous qualifications in training.

Less experienced trainers should attend ‘Training Delivery Skills for New Trainers’.

We recommend that participants bring a laptop with them if they have one. If not, we can make other arrangements.

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Assessment information

What participants will learn:

  • How to structure and prepare a learning event
  • Delivering an interactive learning experience
  • Questioning skills
  • How to establish and maintain confidence and credibility
  • Selecting and using learning methods and training aids
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Session details

Session 1: Training vs Presenting

  • How training differs from presenting
  • The AGES model and its implications for how trainers deliver learning

Session 2: Training session structure

  • Get a session off to a good start
  • Be clear about outcomes
  • Set a route map for the session
  • Identify learners’ prior experience
  • Build clear and well-structured content
  • Deliver content efficiently and interactively
  • Reinforce key learning points
  • Review learners’ progress
  • Adapt your approach if necessary
  • Review and conclude a session

Session 3: Learning objectives and tests

  • Write a clear and concise learning objective which includes the three essential elements
  • Ensure that the three elements support each other
  • Assess whether learners have achieved the learning objective

Session 4: Balancing trainer/learner activity

  • Encourage learner participation
  • Use questions to help learners generate their own insights and to take responsibility for their learning
  • Signpost the structure and progress of the learning at the beginning and at appropriate points throughout
  • Handle delegate questions effectively

Session 5: Trainer delivery style

  • Deliver with credibility, confidence, and enthusiasm
  • Create a positive and participative learning climate
  • Give praise and recognition to learners for their efforts
  • Use training aids effectively
  • Coach learners when necessary
  • Ask the right question for the right reason at the right time
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Why choose QA

Dates & Locations

Frequently asked questions

See all of our FAQs

How can I create an account on myQA.com?

There are a number of ways to create an account. If you are a self-funder, simply select the "Create account" option on the login page.

If you have been booked onto a course by your company, you will receive a confirmation email. From this email, select "Sign into myQA" and you will be taken to the "Create account" page. Complete all of the details and select "Create account".

If you have the booking number you can also go here and select the "I have a booking number" option. Enter the booking reference and your surname. If the details match, you will be taken to the "Create account" page from where you can enter your details and confirm your account.

Find more answers to frequently asked questions in our FAQs: Bookings & Cancellations page.

How do QA’s virtual classroom courses work?

Our virtual classroom courses allow you to access award-winning classroom training, without leaving your home or office. Our learning professionals are specially trained on how to interact with remote attendees and our remote labs ensure all participants can take part in hands-on exercises wherever they are.

We use the WebEx video conferencing platform by Cisco. Before you book, check that you meet the WebEx system requirements and run a test meeting (more details in the link below) to ensure the software is compatible with your firewall settings. If it doesn’t work, try adjusting your settings or contact your IT department about permitting the website.

Learn more about our Virtual Classrooms.

How do QA’s online courses work?

QA online courses, also commonly known as distance learning courses or elearning courses, take the form of interactive software designed for individual learning, but you will also have access to full support from our subject-matter experts for the duration of your course. When you book a QA online learning course you will receive immediate access to it through our e-learning platform and you can start to learn straight away, from any compatible device. Access to the online learning platform is valid for one year from the booking date.

All courses are built around case studies and presented in an engaging format, which includes storytelling elements, video, audio and humour. Every case study is supported by sample documents and a collection of Knowledge Nuggets that provide more in-depth detail on the wider processes.

Learn more about QA’s online courses.

When will I receive my joining instructions?

Joining instructions for QA courses are sent two weeks prior to the course start date, or immediately if the booking is confirmed within this timeframe. For course bookings made via QA but delivered by a third-party supplier, joining instructions are sent to attendees prior to the training course, but timescales vary depending on each supplier’s terms. Read more FAQs.

When will I receive my certificate?

Certificates of Achievement are issued at the end the course, either as a hard copy or via email. Read more here.

Contact Us

Please contact us for more information