Overview

“Sometimes the most important conversations are the most difficult to engage in.”
Jeanne Phillips, American columnist 


As a manager or leader, you have to be able to confront tough and difficult conversations with confidence and sensitivity whilst building effective relationships with colleagues and team members. Giving feedback and having those difficult conversations is essential to be able to bring about change in behaviours, attitudes and performance.

People who attend this ½ day session often ask us:

  • How do I deal with difficult conversations with my team?
  • I need to give difficult feedback to a team member. How can I do it in a positive manner?
  • What can I do to improve my skills in having difficult conversations?

This workshop is designed to improve participants’ understanding of why we need to deal with and confront difficult conversations. We will look at how we can be more effective and successful by planning our thoughts and communications before they take place.

Target audience

This ½ day session is suitable for anyone who wants to learn how to be more equipped to have difficult conversations.

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Learning outcomes

You will learn how to:

  • Define what are difficult conversations and recognise what makes them difficult
  • Understand and be able to recognise where difficult behaviour is coming from
  • Recognise the difference between constructive and destructive feedback
  • Establish a structure for giving feedback effectively
  • Understand what fierce conversations are and purposes of having them
  • Practise planning and holding a Fierce ConversationTM
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What will the course cover?

  • Difficult conversations
  • Giving feedback
  • Fierce ConversationsTM
  • Action plan
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Why choose QA

Frequently asked questions

See all of our FAQs

How can I create an account on myQA.com?

There are a number of ways to create an account. If you are a self-funder, simply select the "Create account" option on the login page.

If you have been booked onto a course by your company, you will receive a confirmation email. From this email, select "Sign into myQA" and you will be taken to the "Create account" page. Complete all of the details and select "Create account".

If you have the booking number you can also go here and select the "I have a booking number" option. Enter the booking reference and your surname. If the details match, you will be taken to the "Create account" page from where you can enter your details and confirm your account.

Find more answers to frequently asked questions in our FAQs: Bookings & Cancellations page.

How do QA’s virtual classroom courses work?

Our virtual classroom courses allow you to access award-winning classroom training, without leaving your home or office. Our learning professionals are specially trained on how to interact with remote attendees and our remote labs ensure all participants can take part in hands-on exercises wherever they are.

We use the WebEx video conferencing platform by Cisco. Before you book, check that you meet the WebEx system requirements and run a test meeting (more details in the link below) to ensure the software is compatible with your firewall settings. If it doesn’t work, try adjusting your settings or contact your IT department about permitting the website.

Learn more about our Virtual Classrooms.

How do QA’s online courses work?

QA online courses, also commonly known as distance learning courses or elearning courses, take the form of interactive software designed for individual learning, but you will also have access to full support from our subject-matter experts for the duration of your course. When you book a QA online learning course you will receive immediate access to it through our e-learning platform and you can start to learn straight away, from any compatible device. Access to the online learning platform is valid for one year from the booking date.

All courses are built around case studies and presented in an engaging format, which includes storytelling elements, video, audio and humour. Every case study is supported by sample documents and a collection of Knowledge Nuggets that provide more in-depth detail on the wider processes.

Learn more about QA’s online courses.

When will I receive my joining instructions?

Joining instructions for QA courses are sent two weeks prior to the course start date, or immediately if the booking is confirmed within this timeframe. For course bookings made via QA but delivered by a third-party supplier, joining instructions are sent to attendees prior to the training course, but timescales vary depending on each supplier’s terms. Read more FAQs.

When will I receive my certificate?

Certificates of Achievement are issued at the end the course, either as a hard copy or via email. Read more here.

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