This course is designed for people who are not familiar with computers and want to know more. For instance, if you want a career change, or are returning to work after a break, or just want to understand why and when to use the available functions.

This course will gives you the confidence to start effectively and efficiently using a computer, identify and use key components and gain valuable skills to explore further. The course is highly interactive with plenty of hands-on exercises and examines Windows 10 and Microsoft Office 2016.

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Delegates are not expected to have gained any prior knowledge of PCs before they attend this course. However, it is strongly recommended that they have some keyboard and mouse experience.

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Learning Outcomes

Delegates will learn how to

  • Switch on and log on and off
  • Use and configure the mouse
  • Understand computer terminology, such as hardware, software and operating systems
  • Work with windowed applications
  • Manage files and folders
  • Create simple documents and spreadsheets in Microsoft Office
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Course Outline

Module 1: Getting started

  • Switching on, logging on, off and locking the computer
  • Identify important keys on the keyboard
  • Use and configure the mouse
  • Understand the Windows environment

Module 2: Hardware, software and operating systems

  • What are they?
  • Different screen elements
  • Common document tasks

Module 3: Working with windowed applications

  • Minimize, Maximize and Restore Down
  • Resizing windows
  • Splitting the screen
  • Switching between applications and multitasking

Module 4: Managing files

  • Managing files with File Explorer
  • Understanding local, network and Cloud storage
  • Working with folders
  • Copying and moving files
  • Working with USB sticks/drives
  • Opening, saving and closing files
  • Working with .zip files

Module 5: Working with Microsoft Office applications

  • Using Microsoft Word to create simple documents
  • Creating simple spreadsheets in Microsoft Excel
  • Using Copy and Paste

Appendices may be covered, if time permits.

Appendix 1: Browsing the Internet

  • Browsing the Internet
  • Search engines
  • Working with Favorites

Appendix 2: Simple troubleshooting

  • Common ports
  • The Help function

Appendix 3: Display options

  • Adjusting the display size
  • Connecting an external display
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Why choose QA

Need to know

Frequently asked questions

How can I create an account on myQA.com?

There are a number of ways to create an account. If you are a self-funder, simply select the "Create account" option on the login page.

If you have been booked onto a course by your company, you will receive a confirmation email. From this email, select "Sign into myQA" and you will be taken to the "Create account" page. Complete all of the details and select "Create account".

If you have the booking number you can also go here and select the "I have a booking number" option. Enter the booking reference and your surname. If the details match, you will be taken to the "Create account" page from where you can enter your details and confirm your account.

Find more answers to frequently asked questions in our FAQs: Bookings & Cancellations page.

How do QA’s virtual classroom courses work?

Our virtual classroom courses allow you to access award-winning classroom training, without leaving your home or office. Our learning professionals are specially trained on how to interact with remote attendees and our remote labs ensure all participants can take part in hands-on exercises wherever they are.

We use the WebEx video conferencing platform by Cisco. Before you book, check that you meet the WebEx system requirements and run a test meeting (more details in the link below) to ensure the software is compatible with your firewall settings. If it doesn’t work, try adjusting your settings or contact your IT department about permitting the website.

How do QA’s online courses work?

QA online courses, also commonly known as distance learning courses or elearning courses, take the form of interactive software designed for individual learning, but you will also have access to full support from our subject-matter experts for the duration of your course. When you book a QA online learning course you will receive immediate access to it through our e-learning platform and you can start to learn straight away, from any compatible device. Access to the online learning platform is valid for one year from the booking date.

All courses are built around case studies and presented in an engaging format, which includes storytelling elements, video, audio and humour. Every case study is supported by sample documents and a collection of Knowledge Nuggets that provide more in-depth detail on the wider processes.

When will I receive my joining instructions?

Joining instructions for QA courses are sent two weeks prior to the course start date, or immediately if the booking is confirmed within this timeframe. For course bookings made via QA but delivered by a third-party supplier, joining instructions are sent to attendees prior to the training course, but timescales vary depending on each supplier’s terms. Read more FAQs.

When will I receive my certificate?

Certificates of Achievement are issued at the end the course, either as a hard copy or via email. Read more here.

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