A process approach to leadership, management, and operations.

Learn the principles and methodologies required for a process approach to leadership. This course includes an overview of PMI-T, our own model for transformation, and workshop-based techniques to facilitate planning and delivery of transformation programmes

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Delegates must already hold a Lean Six Sigma Awareness certification

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Delegates will learn how to

As a result of attending this course delegates will be able to:

· Conduct a mini assessment of your business against the process management model

· Work with a leadership group to help them understand their organisation as a set of interconnected processes and the roles required

· Focus the key strategic themes of your organisation in terms of the processes that need to be improved in order to deliver them

Start implementation of the ‘process organisation’ to deliver the business strategy, developing both business and process roles for key players

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  • What is transformation?
  • Creating a platform for Continuous Improvement through our principles
  • Developing a structured approach
  • Process and systems thinking
  • Process management
  • Roles in improvement
  • Monitoring process performance
  • Process confirmation
  • How to react to abnormalities
  • Planning the change programme
  • Mapping the organisation as a system of processes
  • Diagnose priorities for improvement
  • Assessing the maturity of the current improvement system
  • Assessment of who sits where in the roles of process management and improvement
  • What do we need to consider in terms of training & development
  • Managing the change programme
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Why choose QA

Frequently asked questions

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How can I create an account on myQA.com?

There are a number of ways to create an account. If you are a self-funder, simply select the "Create account" option on the login page.

If you have been booked onto a course by your company, you will receive a confirmation email. From this email, select "Sign into myQA" and you will be taken to the "Create account" page. Complete all of the details and select "Create account".

If you have the booking number you can also go here and select the "I have a booking number" option. Enter the booking reference and your surname. If the details match, you will be taken to the "Create account" page from where you can enter your details and confirm your account.

Find more answers to frequently asked questions in our FAQs: Bookings & Cancellations page.

How do QA’s virtual classroom courses work?

Our virtual classroom courses allow you to access award-winning classroom training, without leaving your home or office. Our learning professionals are specially trained on how to interact with remote attendees and our remote labs ensure all participants can take part in hands-on exercises wherever they are.

We use the WebEx video conferencing platform by Cisco. Before you book, check that you meet the WebEx system requirements and run a test meeting (more details in the link below) to ensure the software is compatible with your firewall settings. If it doesn’t work, try adjusting your settings or contact your IT department about permitting the website.

Learn more about our Virtual Classrooms.

How do QA’s online courses work?

QA online courses, also commonly known as distance learning courses or elearning courses, take the form of interactive software designed for individual learning, but you will also have access to full support from our subject-matter experts for the duration of your course. When you book a QA online learning course you will receive immediate access to it through our e-learning platform and you can start to learn straight away, from any compatible device. Access to the online learning platform is valid for one year from the booking date.

All courses are built around case studies and presented in an engaging format, which includes storytelling elements, video, audio and humour. Every case study is supported by sample documents and a collection of Knowledge Nuggets that provide more in-depth detail on the wider processes.

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When will I receive my joining instructions?

Joining instructions for QA courses are sent two weeks prior to the course start date, or immediately if the booking is confirmed within this timeframe. For course bookings made via QA but delivered by a third-party supplier, joining instructions are sent to attendees prior to the training course, but timescales vary depending on each supplier’s terms. Read more FAQs.

When will I receive my certificate?

Certificates of Achievement are issued at the end the course, either as a hard copy or via email. Read more here.

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