This is an introductory level course so prior knowledge of the course content is not required, but experience of the fundamentals of computing and computer hardware would be desirable. Knowledge of configuring a computers’ settings and accessing the command line tools would be useful, but not essential.
Delegates will learn how to
This course is designed to introduce the core concepts underlying how computers communicate, including the configuration settings required, the hardware required and how it operates. It includes cloud-based services that many networks and businesses are coming to rely on. The Security section will introduce core concepts, terminology and implementation of Security in the areas of the computer itself and the network it’s connected to.
- OSI Model
- TCP/IP Model
- Types of Network
- Media Access
- Wireless Connectivity
- Lan Media Types
- Network Interface Cards
- MAC Address
- IP Address
- Explain the Host to Host Layer function
- Explain Transmission Control Protocol (TCP) concepts
- Describe the Transmission Control Protocol
- Describe the User Datagram Protocol (UDP)
- Describe the differences between TCP and UDP
- Binary & Hexadecimal
- IP Addresses
- Classful & Classless Addressing
- Public & Private Addresses
- Describe routing principles
- Explain Static and Dynamic routing
- Explain Routing Information Protocol
- Explain Open Shortest Path First
- Describe IPv6 as a Protocol
- Describe IPv6 Address Types
- Describe IPv6 Address Compression
- Describe DHCP
- Describe DNS
- Describe Email
- Describe Web Services
- Describe Active Directory
- Describe Virtualisation
- Describe Containerisation
- Describe XaaS Terminology
- Describe Cloud Technology
- Describe Packet Switching vs Circuit Switching
- Describe current WAN Technologies
- CIA Triad
- AAA Triad
- Uses of Cryptography
- Cryptography Terminology
- Symmetric & Asymmetric Encryption
- Data Encryption
- Mobile Device Security
- Transport Encryption
- Wired Security
- Wireless (Wi-Fi) Security
- File System Security
- Understanding Malware
- Preventing Infection
- Removing Malware
- IDS / IPS
- Perimeter Network (formerly DMZ)
- Physical Security
- Detection Systems
- Disposal of Paper Documents
- Disposal of Data
- Power Supply Issues
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There are a number of ways to create an account. If you are a self-funder, simply select the "Create account" option on the login page.
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Find more answers to frequently asked questions in our FAQs: Bookings & Cancellations page.
How do QA’s virtual classroom courses work?
Our virtual classroom courses allow you to access award-winning classroom training, without leaving your home or office. Our learning professionals are specially trained on how to interact with remote attendees and our remote labs ensure all participants can take part in hands-on exercises wherever they are.
We use the WebEx video conferencing platform by Cisco. Before you book, check that you meet the WebEx system requirements and run a test meeting (more details in the link below) to ensure the software is compatible with your firewall settings. If it doesn’t work, try adjusting your settings or contact your IT department about permitting the website.
Learn more about our Virtual Classrooms.
How do QA’s online courses work?
QA online courses, also commonly known as distance learning courses or elearning courses, take the form of interactive software designed for individual learning, but you will also have access to full support from our subject-matter experts for the duration of your course. When you book a QA online learning course you will receive immediate access to it through our e-learning platform and you can start to learn straight away, from any compatible device. Access to the online learning platform is valid for one year from the booking date.
All courses are built around case studies and presented in an engaging format, which includes storytelling elements, video, audio and humour. Every case study is supported by sample documents and a collection of Knowledge Nuggets that provide more in-depth detail on the wider processes.
Learn more about QA’s online courses.
When will I receive my joining instructions?
Joining instructions for QA courses are sent two weeks prior to the course start date, or immediately if the booking is confirmed within this timeframe. For course bookings made via QA but delivered by a third-party supplier, joining instructions are sent to attendees prior to the training course, but timescales vary depending on each supplier’s terms. Read more FAQs.
When will I receive my certificate?
Certificates of Achievement are issued at the end the course, either as a hard copy or via email. Read more here.