Overview

You are the author of every thought that goes through your mind. You choose what to say and how to act. If it feels like other people control your feelings and that conflict is something that surprises you, don't worry: It is all about to become clear.

We will look at what motivates you and others, how you and others cope with conflict and how to establish and maintain positive working relationships. You will also gain insights into how others perceive you. What you learn on this course will be equally useful in your work and private life. Your brain will look for what you are interested in (think of the last time you bought a new car and how many more of the same you noticed afterwards) - your filters were switched on overnight and your brain will store and process the techniques you need to be better at understanding people and conflict.

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Prerequisites

There is no pre-course work, though you will be sent some documents ahead of the course.

Who will the course benefit?

Anyone who has to deal with or is involved with conflict and wants to identify possible resolution strategies will benefit from this course.

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By the end of the course you will be able to:

  • Understand why people are motivated to do the things they do
  • Learn what motivates you and others
  • See how you may be perceived by others with differing motivations
  • Identify the key causes of conflict
  • Explore methods to build trust and respect with colleagues
  • Develop strategies to deal with conflict before it escalates
  • Use a recommended framework for structuring difficult conversations
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What will the course cover

  • Welcome and introductions
  • Thomas-Kilman Conflict MODE Instrument
  • Fierce Conversations
  • Effective Feedback
  • Action planning and close
  • Q&A
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Why choose QA

Dates & Locations

Frequently asked questions

See all of our FAQs

How can I create an account on myQA.com?

There are a number of ways to create an account. If you are a self-funder, simply select the "Create account" option on the login page.

If you have been booked onto a course by your company, you will receive a confirmation email. From this email, select "Sign into myQA" and you will be taken to the "Create account" page. Complete all of the details and select "Create account".

If you have the booking number you can also go here and select the "I have a booking number" option. Enter the booking reference and your surname. If the details match, you will be taken to the "Create account" page from where you can enter your details and confirm your account.

Find more answers to frequently asked questions in our FAQs: Bookings & Cancellations page.

How do QA’s virtual classroom courses work?

Our virtual classroom courses allow you to access award-winning classroom training, without leaving your home or office. Our learning professionals are specially trained on how to interact with remote attendees and our remote labs ensure all participants can take part in hands-on exercises wherever they are.

We use the WebEx video conferencing platform by Cisco. Before you book, check that you meet the WebEx system requirements and run a test meeting (more details in the link below) to ensure the software is compatible with your firewall settings. If it doesn’t work, try adjusting your settings or contact your IT department about permitting the website.

Learn more about our Virtual Classrooms.

How do QA’s online courses work?

QA online courses, also commonly known as distance learning courses or elearning courses, take the form of interactive software designed for individual learning, but you will also have access to full support from our subject-matter experts for the duration of your course. When you book a QA online learning course you will receive immediate access to it through our e-learning platform and you can start to learn straight away, from any compatible device. Access to the online learning platform is valid for one year from the booking date.

All courses are built around case studies and presented in an engaging format, which includes storytelling elements, video, audio and humour. Every case study is supported by sample documents and a collection of Knowledge Nuggets that provide more in-depth detail on the wider processes.

Learn more about QA’s online courses.

When will I receive my joining instructions?

Joining instructions for QA courses are sent two weeks prior to the course start date, or immediately if the booking is confirmed within this timeframe. For course bookings made via QA but delivered by a third-party supplier, joining instructions are sent to attendees prior to the training course, but timescales vary depending on each supplier’s terms. Read more FAQs.

When will I receive my certificate?

Certificates of Achievement are issued at the end the course, either as a hard copy or via email. Read more here.

Contact Us

Please contact us for more information