This course provides an introduction to practical problem solving techniques and structured creative thinking tools and you will learn how to confront challenges from a different perspective. This practical course will work towards unleashing your creative brain in order to solve complex problems.
Today's competitive business world generates challenges which require rapid understanding and resolution. We all have the capacity to invent solutions that are both highly creative and effective, but many of us lack the tools to guide us to a strong decision we believe in.
This introductory course is designed to help participants to generate creative solutions to problems, be discriminating in their choice of options for development and select practical solutions for implementation.
You will benefit from this course if you need an introduction in to how to demonstrate creativity and utilise a variety of techniques to solve problems as part of your job.
By the end of the course you will be able to:
At the end of this course you will be able to:
- Use proven problem solving techniques
- Describe the scope of the problem and its impact on the bigger picture
- Capture relevant data and information and use it in a methodical way to identify possible solutions
- See problems as opportunities and assess your natural creativity
- Plan the implementation and communication of the decision for maximum effect
- Identify ways to review outcomes and monitor and evaluate ongoing reviews.
What will the course cover
- Introduction to problem solving approaches.
- Barriers to effective problem solving and decision making.
- The use of problem solving techniques.
- Techniques for identifying and defining the causes of the problem.
- Methods of data collection and interpretation.
- Assessment of your natural creativity.
- Techniques to generate a list of viable options.
- Force field analysis and decision making styles.
- Techniques for testing, selecting and implementing the options.
- Reviewing the outcomes and evaluating the results.
Frequently asked questionsSee all of our FAQs
How can I create an account on myQA.com?
There are a number of ways to create an account. If you are a self-funder, simply select the "Create account" option on the login page.
If you have been booked onto a course by your company, you will receive a confirmation email. From this email, select "Sign into myQA" and you will be taken to the "Create account" page. Complete all of the details and select "Create account".
If you have the booking number you can also go here and select the "I have a booking number" option. Enter the booking reference and your surname. If the details match, you will be taken to the "Create account" page from where you can enter your details and confirm your account.
Find more answers to frequently asked questions in our FAQs: Bookings & Cancellations page.
How do QA’s virtual classroom courses work?
Our virtual classroom courses allow you to access award-winning classroom training, without leaving your home or office. Our learning professionals are specially trained on how to interact with remote attendees and our remote labs ensure all participants can take part in hands-on exercises wherever they are.
We use the WebEx video conferencing platform by Cisco. Before you book, check that you meet the WebEx system requirements and run a test meeting (more details in the link below) to ensure the software is compatible with your firewall settings. If it doesn’t work, try adjusting your settings or contact your IT department about permitting the website.
Learn more about our Virtual Classrooms.
How do QA’s online courses work?
QA online courses, also commonly known as distance learning courses or elearning courses, take the form of interactive software designed for individual learning, but you will also have access to full support from our subject-matter experts for the duration of your course. When you book a QA online learning course you will receive immediate access to it through our e-learning platform and you can start to learn straight away, from any compatible device. Access to the online learning platform is valid for one year from the booking date.
All courses are built around case studies and presented in an engaging format, which includes storytelling elements, video, audio and humour. Every case study is supported by sample documents and a collection of Knowledge Nuggets that provide more in-depth detail on the wider processes.
Learn more about QA’s online courses.
When will I receive my joining instructions?
Joining instructions for QA courses are sent two weeks prior to the course start date, or immediately if the booking is confirmed within this timeframe. For course bookings made via QA but delivered by a third-party supplier, joining instructions are sent to attendees prior to the training course, but timescales vary depending on each supplier’s terms. Read more FAQs.
When will I receive my certificate?
Certificates of Achievement are issued at the end the course, either as a hard copy or via email. Read more here.