The course is intended to be for Unified Communications beginners with an understanding of traditional PBXs.

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Delegates will learn how to

Cisco Collaboration Systems Release 12.x is a sophisticated, yet simple communications solution designed to strengthen business relationships through improved interactions and experiences for midsize to large businesses. It is a simple to deploy, manage, and maintain solution, supporting multiple applications on one virtualized platform. It is highly available, interoperable, and scalable solution.

This 5-day class will help you gain skills and knowledge necessary for initial Cisco Collaboration Systems Release 12.x setup, integration, and configuration as well as day-to-day administration and management tasks. It focuses on the initial design, integration, configuration, and administration of Cisco Collaboration applications. It includes hands-on labs focused on configuration, verification, administration, and day-to-day management tasks. Lab exercises are delivered using an equipment-ready environment where students can focus on their specific areas of interests.

After attending this course, you will be able to:

  • Understand and implement Cisco Unified Communications Manager and its features
  • Understand and implement Cisco Unity Connection and its features
  • Understand and implement Cisco Unified IM and Presence and its features
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Module 1: Cisco Unified Communications Manager
  • Introduction and Overview of the Cisco Collaboration application including licensing
  • Planning and design of a Cisco Collaboration environment and adaptation to meet business requirements
  • Registration of telephones using pools and templates to ensure a modular and efficient administration
  • Administration of local end users and synchronization of users from an LDAP server, including LDAP authentication
  • Description of gateways and their protocols H. 323, MGCP and SIP as well as establishing a connection to a SIP service provider)
  • Description of dial plan components, including call routing logic and digit manipulation
  • Description of call privileges and location-based bandwidth limitations for audio and video calls
  • Description of media resources and media control for conferences, transcoding, MOH and other applications
  • Implementation of Extension Mobility
  • Implementation of call coverage such as call acceptance, hunt groups, intercom and others
  • Implementation of Mobile Connect (single number reach)
Module 2: Cisco Unity Connection
  • Integration of Cisco Unity Connection with Cisco Unified Communications Manager
  • Set up of Cisco Unity Connection system settings, authentication and other basic settings
  • Set up of templates and Class of Service for modular administration
  • Synchronization of users from anLDAP server to Cisco Unity Connection
  • Configuration of call forwarding to Cisco Unity Connection including call routing
  • Configuration of an Auto Attendant: Greeting of users and forwarding to call groups
  • Configuration of Unified Messaging (single inbox)
Module 3: Cisco Unified IM and Presence
  • Integration of Cisco Unified IM and Presence into Cisco Unified Communications Manager
  • Integration of Cisco Jabber with Cisco Unity Connection and activation of Enterprise Instant Messaging
  • Set up an LDAP server as contact source for the resolution of number to name
  • Provisioning of Cisco Jabber for desktop and softphone mode
Module 1: Configuration of Cisco Unified Communications Manager
  • Implementation of daily automated backups and remote monitoring
  • Implementation of a dial plan and registration of phones
  • Synchronization of LDAP users and LDAP filter configuration
  • Configuration of calling and called number presentation
  • Configuration of the call classification
  • Configuration of call privileges
  • Implementation of mobility functions
  • Configuration of media resources
  • Configuration of Extension Mobility
  • Configuration of functions such as call pickup, group calls, intercom and others
  • Configuration of Mobile Connect
  • Configuration and automatization of business tasks, changing of parameters for device and user groups, importing of configuration files and other tasks
Module 2: Configuration of Cisco Unity Connection
  • Integration of Cisco Unity Connection with Cisco Unified Communications Manager
  • Configuration of Cisco Unity Connection system settings
  • Synchronization of LDAP users and LDAP filter configuration
  • Monitoring of calls on Cisco Unity Connection, creation of management reports and administration of mailbox parameters
  • Configuration of message notifications and automatization of backups
  • Configuration of call processing and forwarding, adaptation of automatized telephone exchange settings
  • Creation of an automatized announcement following, call routing including call queues
  • Configuration of Integrated Messaging, Unified Messaging (single inbox) and Secure Messaging
Module 3: Configuration of Cisco Unified IM and Presence
  • Integration of Cisco Unified IM and Presence with Cisco Unified Communications Manager
  • Provisioning of Jabber for desktop and softphone mode with LDAP authentication
  • Configuration of voice mail and desktop sharing integration
  • Set up LDAP directory search
  • URI dialing with Cisco Jabber
  • Creation of chat rooms using external databases
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