Business and IT training from QA

Exams with QA

If you attend a course that includes an exam at the end we will always book this for you, but there are many other ways we can assist with your examination requirements.

Exam requirements

 

Many of our exams have requirements set by the exam boards, so please carefully check the course description and joining instructions for your course to make sure you meet these requirements. They may include:

  • Bringing signed photo ID with you to your exam (passport, driving licence, student card) which you will be asked to produce it by the invigilator prior to the exam
  • Providing proof of previous exam passes
  • Ensuring you are familiar with the terms and conditions of the examining body

For some of our exams you will be able to receive your results immediately, as they are marked online or by the invigilator. However, for many externally moderated exams, you will need to wait for your results to be issued. Your trainer will be able to give you the timescale within which results will be issued.

How do I book my exam?

 

For courses where the exam is included, we will always book this for you, please see individual course outlines for details.

For courses where the exam is not included, your options are to:

  • ask us to book the exam for you
  • book the exam yourself, using a pre-paid voucher we will give you (Prometric only)
  • book and pay for the exam yourself

Pearson Vue examinations

To book a Pearson Vue exam, register with Pearson Vue (1), then send us your Pearson Vue credentials (2). We will then book the exam on your behalf.

Register with Pearson Vue

Go to the Pearson Vue Sign In page and choose Information Technology (IT) from the category list on the left, then Testing program from the list on the right. You will then be prompted to sign into the Pearson Vue website.

Either log in or create a new account. Then choose the exam number, the testing centre and date and time you want to sit the exam. Keep a note of your choices.

Tell us about your exam

Let your account manager know what you have chosen on the Pearson Vue site, and he/she will book the exam on your behalf.

Pearson Vue testing centres

QA operates authorised Pearson Vue testing centres in the following locations (on request from your Account Manager):

  • Birmingham
  • Newcastle

ITIL and BCS exams for 'Attend from Anywhere'

 

All ITIL and BCS Specialist exams taken following an 'Attend from Anywhere' course are booked online via the BCS’s 24/7 online invigilated service via ProctorU for both UK delegates and overseas. Delegates must ensure that they have a PC/Laptop webcam enabled device to take the exam. A pre-test can be made to ensure the PC/Laptop spec and network is fit for purpose by following this link.

If not, the delegate will need to secure a device and/or network that matches the ProctorU specifications located here.

Prior to the exam, delegates will undergo ID and security environmental checks.

Online Course Exams

View the processes for booking/taking online exams with the various accrediting bodies.

APM

 

The APM online system is called PROCTOR U and involves the presence of a human supervisor who checks online that the exam has been carried out correctly.

Preliminary requirements

Before buying, you should check that you meet the preliminary access requirements and carry out a compatibility test with your own computer. The HW and SW requirements are as follows:

  • A computer with a Windows Vista (or more recent) operating system with at least 1024 of RAM or a Mac OS X 10 (or more recent)
  • A webcam with a minimum of 640x480 video pixel resolution (webcams built in the laptop or in the monitor are permitted)
  • Speakers connected to the computer
  • A microphone connected to the computer
  • A browser with Adobe Flash Player installed (Google Chrome is recommended)
  • An ADSL connection (minimum download and upload speed 768Kbps/384Kbps)

 

You can test your computer and webcam at the following address www.proctoru.com/testitout.

 

Exam procedure

The exam is carried out in different phases, as shown below.

 

Phase 1 - Exam purchase

The exam can be purchased on the QA website.

After registration, the voucher code must be requested via email at the following address examadmin@qa.com.

You will need to include your bundle reference and email address.

 

Phase 2 - Sign in to the APM examination

After you have emailed Exam Admin, you will receive instructions as to how to access the exam. The email will contain your username ID and password that you will need to sign into the portal.

Do not change this password, it will be needed to take your examination. Please make sure you know the login and password credentials.

You will need to sign in on this page.

Complete your profile making sure that you select your country and the correct time zone. You are now ready to book your examination.

 

Phase 3 - Scheduling the exam

Click 'New exam' to choose/confirm the date and time (24 hours notice is required). Please note that the current date and time is only provisional. You must re-enter a date and time.

If you need to change your booking just login and your booking will be shown. Click 'CANCEL/EDIT' to make the required change. Please give as much notice as possible of cancellations or changes to avoid charges. The proctor will require photographic identification at the time of your exam. This can be a passport, photo driving licence or work ID badge showing your name and photo. You will also need a reflective surface such as a mirror, CD or smartphone which will be used for you to show the proctor the front of your screen.

 

Phase 4 - Take the exam

To take the exam you must connect again to the online portal. You should do this 15 minutes before the examination start time. Once you press the button "connect to Proctor", the exam session will start and you will be connected to a video conference with a supervisor who will explain the exam format to you.

To be able to take the exam, it's necessary to have read and accepted the terms and conditions of examination institute. The acceptance of such terms and conditions will have to be confirmed when taking the exam.

AXELOS

 

The PEOPLECERT online exam system is called EXAM SHIELD and involves the presence of a human supervisor who checks online that the exam is being carried out correctly.

Preliminary requirements

Before buying, you should check that you can meet the preliminary access requirements and carry out a compatibility test with your own computer. The HW and SW requirements are as follows:

  • Windows® 10, Windows® 8.1, Windows® 8, Windows® 7, Windows® Vista, OSX 10.9 (Mavericks), 10.10 (Yosemite) or 10.11 (El Capitan)
  • Dual-core 2.4GHz CPU or faster with at least 2GB of RAM
  • An internet connection with a speed not inferior to 4Mbps
  • A monitor (at least 15”) with a resolution of 1024 x 768 or more
  • Keyboard, mouse or equivalent
  • A webcam (built in or external) which can be rotated
  • Speakers and microphone (the use of headphones is not allowed)

 

The use of virtualisation software such as VMware, Virtual PC or Sandbox, is not allowed during the exam.

You can test your computer and webcam at the following address - click here

 

Exam procedure

 

Phase 1 - Exam purchase

The exam can be purchased on the QA website. Upon successful completion, you will receive a voucher code via email that you will need to be able to take the exam (PEOPLECERT Code).

 

Phase 2 - Registration on PEOPLECERT site and exam scheduling

The first step is to register for the exam here. In this phase, you will be asked to provide your personal data. At the end of it, you will be able to schedule the date and time of the exam by input of the voucher code. You will then be sent a confirmation email by the system.

You must book the exam at least 3 working days before you want to sit for the exam.

 

Phase 3 - Taking the exam

To be able to take the exam you must install the EXAM SHIELD software from the link that can be found in the email confirmation you received. You should complete the installation an hour before the exam and at the same time deactivate any virtualisation software you may have.

You should also check that:

  • You have a valid ID document with photo with you
  • You can rotate the webcam 360°
  • You haven't got other screens or webcams connected to your computer

 

At least 10 minutes before you are due to start the exam, press the EXAM SHIELD "OK" button and wait for the arrival of the supervisor if he/she is not yet online.

Please remember that during the exam:

  • You are asked to make sure that your face and the surrounding environment is well lit, turn off any mobile phones and to not receive any visitors for the entire duration of the exam
  • There should not be any background noise

 

N.B: Vouchers are released with a validity of 3 month. Any request about voucher extension and any cancellation and rescheduling of the exam session will have a cost imposed by PEOPLECERT.

 

Available documentation

We recommend you to read the following available documentation regarding the complete PEOPLECERT procedure:

APMG

 

The APMG online system is called PROCTOR U and involves the presence of a human supervisor who checks online that the exam has been carried out correctly.

Preliminary requirements

Before buying, you should check that you meet the preliminary access requirements and carry out a compatibility test with your own computer. The HW and SW requirements are as follows:

  • A computer with a Windows Vista (or more recent) operating system with at least 1024 of RAM or a Mac OS X 10 (or more recent)
  • A webcam with a minimum of 640x480 video pixel resolution (webcams built in the laptop or in the monitor are permitted)
  • Speakers connected to the computer
  • A microphone connected to the computer
  • A browser with Adobe Flash Player installed (Google Chrome is recommended)
  • An ADSL connection (minimum download and upload speed 768Kbps/384Kbps)

 

You can test your computer and webcam at the following address www.proctoru.com/portal/apmg-international/techspecs.

 

Exam procedure

The exam is carried out in different phases, as shown below.

 

Phase 1 - Exam purchase

The exam can be purchased on the QA website.

After registration, the voucher code must be requested via email at the following address examadmin@qa.com.

You will need to include your bundle reference and email address.

Upon successful completion, you will receive a voucher code via email, which will be needed to be able to take the exam.

 

Phase 2 - Registration on the APMG site and to the exam

The first step is to register for the exam on the APMG website (link sent via mail with the voucher code). In this phase, you will also be asked to provide your personal data and schedule the date and time of the exam.

When finished, click on the "Proceed" button and you will be redirected to the website of ProctorU to schedule your examination.

 

Phase 3 - Registration on the ProctorU site and scheduling the exam

In order to confirm or change date and hour chosen for the examination, you need to register to ProctorU site. In this phase, you will be asked again to provide your personal data and schedule the date and the time of the exam.

Once you select the date and time, simply confirm it by clicking on the "Schedule Exam". The system will show at this point a clock "countdown" until the examination is set to happen.

 

Phase 4 - Take the exam

To take the exam you must connect again to the online portal. You should do this 15 minutes before the examination start time. Once you press the button "connect to Proctor", the exam session will start and you will be connected to a video conference with a supervisor who will explain the exam format to you.

To be able to take the exam, it's necessary to have read and accepted the terms and conditions of examination institute. The acceptance of such terms and conditions will have to be confirmed when taking the exam.

In order to ensure that you get past the supervisor's preliminary checks please remember that:

  • You must have with you a valid ID document with photo
  • You must remember your booking reference
  • If the webcam is built into your PC then you must have a reflective surface (mirror, CD, mobile phone or tablet) so that the examiner can see the PC screen and keyboard

 

During the examination:

  • It is required to ensure good lighting of the face and the environment, turn off all phones and do not receive any visitors during the examination
  • There should not be any background noise

 

The system will install an applet on your computer which will allow the supervisor to see your screen and any programmes that are in use during the exam session. If there are any problems or you lose the connection, you must contact ProctorU on +1 855-772-8678 immediately.

 

Documentation available

We recommend you to read the following available documentation. regarding the complete APMG's ProctorU procedure:

The Open Group

 

The Open Group exam is through Pearson VUE. There are no online exams and you will have to book your exam for a test centre.

Exam procedure

The exam is carried out in different phases, as shown below.

 

Phase 1 - Exam purchase

You can receive your exam voucher by emailing togafvoucher@qa.com with your name and delegate number.

 

Phase 2 - Registration on Pearson VUE site

To register with Pearson VUE you will have to visit this page. On this page you will either select the ‘Create an account’ button to register, alternatively if you have an account please sign in.

You will receive an account activation email after you have registered on the Pearson VUE website.

 

Phase 3 - Scheduling the exam

To schedule an exam you will need to visit this page and sign in.

You will need to confirm your information and then will be proceeded to Pearson VUE.

To schedule an exam, you will need to follow the steps below:

  1. When you log in, you will need to confirm your information and proceed to Pearson VUE.
  2. Click on the exam from the 'Exam Catalogue'.
  3. Click on 'Schedule this exam'.
  4. Find your desired location and select it. Click on 'Next'.
  5. Click on your desired date.
  6. You will see a summary of your booking. Check this is correct and click on 'Proceed to Checkout'.
  7. Check your details again on the next screen. If they need amending then do not proceed and edit the details to make sure your name matches the identification that you will present at the test centre when you take the exam.
  8. Once details are correct, click 'Next'.
  9. A Privacy Policy Acceptance screen will appear. To continue, the box will need to be ticked and you will need to click 'Yes I agree to the policies' at the bottom.
  10. Follow the steps as instructed on the Pearson VUE webpage and click next at the bottom of the screen.
  11. Input the voucher as payment on the payment screen.

This examination will now be confirmed and a confirmation email will be sent to you.

 

Documentation available

We recommend you to read the following available documentation. Regarding the complete The Open Group Pearson VUE procedure:

 

Please remember that during the exam:

  • You are asked to make sure that your face and the surrounding environment is well lit, turn off any mobile phones and to not receive any visitors for the entire duration of the exam
  • There should not be any background noise

BCS

 

The BCS online system is called PROCTOR U and involves the presence of a human supervisor who checks online that the exam has been carried out correctly.

Preliminary requirements

Before buying, you should check that you meet the preliminary access requirements and carry out a compatibility test with your own computer. The HW and SW requirements are as follows:

  • A computer with a Windows Vista (or more recent) operating system with at least 1024 of RAM or a Mac OS X 10 (or more recent)
  • A webcam with a minimum of 640x480 video pixel resolution (webcams built in the laptop or in the monitor are permitted)
  • Speakers connected to the computer
  • A microphone connected to the computer
  • A browser with Adobe Flash Player installed (Google Chrome is recommended)
  • An ADSL connection (minimum download and upload speed 768Kbps/384Kbps)

 

You can test your computer and webcam at the following address www.proctoru.com/testitout.

 

Exam procedure

The exam is carried out in different phases, as shown below.

 

Phase 1 - Exam purchase

The exam can be purchased on the QA website.

After registration, the voucher code must be requested via email at the following address examadmin@qa.com.

You will need to include your bundle reference and email address.

Upon successful completion, you will receive a voucher code via email, which will be needed to be able to take the exam. You will receive this from the exam board with the information you need to book your exam.

 

Phase 2 - Registration on the BCS site and to the exam

You will need to register on the BCS e-professional system.

To do this, please go to http://www.proctoru.com/portal/bcs/ and sign up to a new account by registering your details with ProctorU.

Note: Your Institute is BCS, The Chartered Institute for IT.

If you have not already been registered with BCS for a previous exam (under the same email address), you will receive an automated email as a result of being entered onto the exam booking in ePro.

 

Phase 3 - Registration on the ProctorU site and scheduling the exam

You will receive an email from BCS when the online exam has been set up. On receipt of this, you will be asked again to provide your personal data and schedule the date and the time of the exam.

Once you select the date and time, simply confirm it by clicking on the "Schedule Exam". The system will show at this point a clock "countdown" until the examination is set to happen.

Please note that the email contains a link to test the Questionmark installation on your computer. This is the online testing platform which you will need for the exam.

 

Phase 4 - Take the exam

To take the exam you must connect again to the online portal. You should do this 15 minutes before the examination start time. Once you press the button "connect to Proctor", the exam session will start and you will be connected to a video conference with a supervisor who will explain the exam format to you.

To be able to take the exam, it's necessary to have read and accepted the terms and conditions of the examination institute. The acceptance of such terms and conditions will have to be confirmed when taking the exam.

In order to ensure that you get past the supervisor's preliminary checks please remember that:

  • You must have with you a valid ID document with photo
  • You must remember your booking reference
  • If the webcam is built into your PC then you must have a reflective surface (mirror, CD, mobile phone or tablet) so that the examiner can see the PC screen and keyboard

 

During the examination:

  • It is required to ensure good lighting of the face and the environment, turn off all phones and do not receive any visitors during the examination
  • There should not be any background noise

 

The system will install an applet on your computer which will allow the supervisor to see your screen and any programmes that are in use during the exam session. If there are any problems or you lose the connection, you must contact ProctorU on +1 855-772-8678 immediately.

 

Phase 5 - Your results

Formal results are normally released within 5 working days.

Results and e-Certificates will be available on your BCS candidate portal.

If you would like to retake your exam, please contact your QA sales person.

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