frequently asked questions

Frequently asked questions

If you have any questions about your course, exam or training location then please refer to our FAQ for helpful advice, sorted by category.

Training centre facilities

 

Does the training centre have parking?

QA’s city centre training centres do not offer parking, but the majority are within a short walk of a multi-storey car park. Most training centres located outside a city centre do offer parking, though at some sites this may be chargeable. Full details can be found on the various QA location pages.

Does the training centre have secure bike storage?

Some QA training centres do have a facility for locking bikes (bike racks etc.), however QA cannot take any responsibility for any bike left and any owner does so at their own risk. Contact the centre directly using details from the QA location pages to check what facilities are available, or alternatively contact your QA account manager.

Does the training centre have shower facilities?

Some QA training centres do have showering facilities. Contact the centre directly using details from the QA location pages to check what facilities are available, or alternatively contact your QA account manager.

Does the training centre provide lunch?

Lunch is provided when attending a training course within a QA training centre outside of a city centre. All Oracle and Red Hat course attendees will receive a lunch at all QA training centres.

Locations

 

Can you recommend a local hotel?

If you need to book a hotel whilst training, we can assist with your accommodation requirements. Call your Account Manager for details.

Exams

 

How do I register for the exam? (e.g. APMIC, TOGAF)

There are different procedures depending on the course type:

  • For public-scheduled course bookings with a BCS exam, information regarding exam registration is sent to attendees as part of their joining instructions, two weeks prior to the course start date.
  • For public-scheduled course bookings with an APM or APMG exam, QA will register attendees automatically.
  • For those undertaking an eLearning course, QA will provide log-in information and examination details within one week of the order being confirmed.
  • For those undertaking an Attend from Anywhere course, the exams are booked via ProctorU and delivered online at the end of the course.

How do I book my exam re-sit if I fail?

Please contact your QA account manager or QA customer services to book your re-sit exam. QA schedule the exams within QA training centres that can be booked on a public-scheduled basis. Online exams (e.g. ProctorU) can also be booked for you by QA.

Can I receive extra time during my exam?

In certain circumstances (such as situations where an individual has dyslexia, a visual/hearing impairment, motor difficulties etc.) then an individual can be considered for reasonable adjustments to the examination policy. Please speak to your QA account manager for further information.

When/how do I get my exam results?

People taking BCS and APMG exams should log in to the relevant portal to view their results. APM results are emailed directly to the candidate. The time taken for results to be released is dependent on the type of exam taken. Exams with multiple-choice questions are usually released within 10-15 working days, whilst written exams can take up to eight weeks. This is always dependent on how busy the exam boards are at certain times of the year.

Bookings, cancellations and pre-course materials

 

When will I receive my joining instructions?

Joining instructions for QA courses are sent two weeks prior to the course start date, or immediately if the booking is confirmed within this timeframe. For course bookings made via QA but delivered by a third-party supplier, joining instructions are sent to attendees prior to the training course, but timescales vary depending on each supplier’s terms.

When will I receive my pre-course work?

Pre-course work is sent directly to the attendee upon confirmation of the course booking. On the rare occasions where the pre-course work is posted to attendees (e.g. CISSP course), please provide a postal address at the point of booking.

Why won’t my pre-course reading work? Can I print it?

This is dependent on the course. Some pre-course work is interactive and requires an internet connection, others have a Word or PDF attachment which can be printed. Contact your QA account manager for further information or if you are experiencing any issues.

What are the cancellation/transfer charges?

QA’s standard cancellation terms are detailed below. Partner bookings may incur different charges depending on the specific supplier’s terms. For these bookings, customers are asked to liaise directly with their QA account manager for information.


Public Scheduled Courses

Confirmed Booking

15-11 working days before course commencement

10-6 working days before course commencement

5-0 working days before course commencement

Cancellation of Course

50%

75%

100%

Rescheduling of Course

25%

50%

100%

Private (Onsite & Closed) courses

Confirmed booking with agreed dates

20-11 working days before commencement

10-6 working days before commencement

5-0 working days before commencement

Cancellation fee

50%

75%

100%

Re-scheduling fee

50%

75%

100%

Courses

 

How do Attend from Anywhere courses work? Do I receive headphones?

Attend from Anywhere courses are booked in the same way as a standard QA course. Once your booking is confirmed, QA will send the courseware and headphones to you approximately two weeks prior to the course start date. We will make contact again 1-2 weeks prior to the course start date to conduct a pre-course accessibility test. This is to ensure suitable internet connection and bandwidth exists. Once this has been successful, you will receive a full set of joining instructions, including the log-in details for your course. Find out more about 'Attend from Anywhere' courses →

Can I choose a specific trainer?

It may be possible to book a specific trainer for a private event, depending on availability. However, due to the volume of courses being delivered by QA, it is impossible to guarantee a specific trainer for a public-schedule event. Please speak to your QA account manager for further information.

What time will the course finish on the last day so I can book my train?

The majority of courses finish at 16:30, however some courses differ and timings can vary depending on class sizes and unplanned changes to the day’s timings. Please refer to your joining instructions for approximate course timings, though QA cannot be held responsible if a course runs later than originally planned.

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